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August 2023 by Madeline M.
I am terribly disappointed this bank I will go with a local credit union. Chase has screwed me multiple times. Customer service is terrible.
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December 2019 by Jennifer G.
Highly disappointed with this branch. I went in to speak with someone about an increase and other questions I had about my credit card, They had me sit down waiting for 15 minutes just to tell me they don't do that there. Eye roll..
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December 2019 by Cayley C.
Arturo helped us to open a joint account- he was super helpful and got us while we were still in line. He was very professional but still friendly, which I appreciate as usually banking is pretty tedious stuff. He seemed very knowledgeable as we had an unusual situation and he knew exactly how to do it.
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August 2019 by Ryan L.
I opened an account there about 8 months ago with Edward. He seemed to be helpful. About 4 months later, I called to close my account because I was noticing some automatic withdrawals I wasnt sure of. Fast forward 2 months. Edward calls me and is very rude and condescending saying that my account is over drawn. I was trying to figure out how because I closed it but any question that I asked he was very rude and never said anything but I need to pay and come in. I was out of town so i went in 3 days later. I came in and was asking how it was possible because my account was closed. I ended up just paying it because I couldnt work with him and I will never bank thru chase nor recommend because of him. More things even happened after that! If you want real customer service, dont bank. Ryan
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January 2018 by Kelly K.
If I could give them negative stars I would. My husband and I were there today (after my bank had called them to verify my options with a Check drawn from them) and was not only told to come back the next day to create a new account, because they were short staffed, AND that his biggest concern was that we would cancel the account after 30 days, and he did not want the cancellation to hurt his rep. My check was over 10k. I guess they do not want new business
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November 2017 by Susan N.
Bright, helpful, friendly - couldn't ask for more in a banking experience. If you need a knowlegable banker speak with Josh. I didn't need anything too complicated but appreciated the care with which Josh listened to my needs and helped make it happen.
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October 2017 by Connie S.
Customer service atrocious. Bank opens at 9am. Went in today around 9:15 and was told no teller in the building to handle transactions. Was told to wait or go to another branch. WHAT??? I asked to speak to the manager and was told she was out as well. I decide to close my accounts and find a bank with customer service and while I sit and wait for cashier's check the teller rolls in at 9:30.
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August 2017 by Grace L.
A big shout out to the amazing group of people that work here! My car got stranded here and they were so nice to me about my situation as I waited for the tow truck. I've been a Chase customer for a while now but it's nice to know that they also have your best interest in the most not so desirable situations. Would recommend this bank to anyone looking for great service and support :)
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May 2017 by Amanda M.
This Chase always seems to have the longest wait time ever inside. There was an issue where neither the front atm or drive thru atm was working to accept deposits. When I told the teller on the inside about the atm in the drive thru not working properly all weekend she said that it wasnt an Chase atm & it was managed by Brinks. Instead of addressing the complaint she passed it off. Super annoying.
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April 2017 by Sheri C.
My husband & I stopped at this branch for him to do some business. While he was occupied, I went looking for a restroom and an employee asked me if he could help me out. Turns out their restrooms are on the second floor and he said he had to escort me as the doors have a security lock. He punched it in for me. My husband said his transaction was fast. Place was deserted on a Tuesday evening. We went inside because their drive up ATM was out of order and being repaired. They do have a walk-up ATM but the husband doesn't like those. The elevator is very slow.
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December 2016 by Courtney A.
Give Dillon Warnek back his money. Your ATM stole his money, and despite calling claims and going into the branch several times, and after a month of waiting, he has not received his money. Some of us live paycheck to paycheck, and that money means a lot. Shame on you Chase Bank.
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February 2016 by Alex Z.
Bad service. I walked in trying to get a letter notarized. The guy who looked at the letter and say he can't do it because he need the notarization blank field printed on the letter. And he was laughing at me the customer. I went to US bank, they did the notarization no problem, on the same letter. What a service from Chase. Hardly imaginable. I'm going to close my chase bank account soon.
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January 2016 by kajal d.
I have been a Chase customer for over 12 years, and have been largely satisfied with them. We keep all of our savings at Chase. We have made a few real-estate investments, and this time around decided to use Chase for mortgage. TERRIBLE MISTAKE. Unlike their commercial banking, that seems to be reasonably competent, Chase's mortgage banking in this area seems to be staffed by below par employees. Our mortgage broker neglected to update important information on our prequalification (which had been issued months ago), and didn't realize that when someone is taking out a 5th mortgage there are different guidelines. As a result, Chase ended up unable to meet the closing date that was set based on their commitment, and we had to ask for an extension. Even after the extension, Chase failed to process the loan. We've taken out mortgages enough times before to know how bad of service we got. Lucas, the mortgage broker and his lending manager did not communicate at all: only after the deal fell through, and we tried to arrange other financing, did I realize that they didn't ask us basic information that may have helped close the deal, that the other lender was asking (and couldn't understand why Chase had trouble). They also didn't communicate: Dean, the lending manager, told my realtor on the evening the day before closing that they can't close, but didn't even bother to inform me at all. The realtor was the one asking what's up and that's how I got to know. In this fast moving market, you just can't afford this level of incompetence on your side.
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July 2015 by Lily N.
A big bank with few employees to help
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April 2015 by Josh D.
A personal banker, Natalie, helped me setup a Liquid card for household expenses separate from our checking account. I used to work for Chase, but not this location or any of the staff here, FYI. Natalie really took an interest in me and my needs. I told her about my experience working for that company, she shared a little bit about her story and really just made me happy I came into the bank that day. I know it's popular to bash the banks, but I wanted to at least let Natalie and her managers know what a great job she is doing. Thanks for giving me another reason to love banking with Chase!