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February 2024 by leonard alexander
I have a 1970 Chevelle I needed an air Filter 3 inch I went to NAPA happened to find one. The guy told me They had one in stock, it $69 got it home wouldn’t fit So I decided to return it to the NAPA on 27th St., and Highway 20 had my receipt. The guy looked it up in the computer and he looked at me Called the manager over they were looking the computer. The guy in Redmond overcharged me by $20 not an honest mistake. That’s the second time that has happened to me at the store in Redmond. I’ll never go there again.
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January 2024 by Ella H
SUPER helpful staff they will make sure you get what you need
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January 2024 by Deb
Always has what I need. Very helpful.
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December 2023 by Jonathan McQueen
I just got contacted by an advertising company specifically referring to my previous employment at this company. They sell their employees information to advertisers. Be careful working here your private information is not safe.
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December 2023 by J Micheli
I called the Redmond Napa on Oct. 1st, 2020 @ 1:19pm to inquire about the availability and price on an air filter (FA-734 or similar). I talked to Tim (maybe Jim?) who said they had one on the shelf for ~$147.00. He hadn't been rude or anything, just a normal back and forth with a parts guy.So about me, I own and operate a commercial trucking company, and we have three older Ford L9000's that use this filter, they usually run in the $80-90 range. Napa usually runs a little high, I know this, but I respectfully stated to Tim that I felt that price was a little high, and I was going to keep shopping around. I didn't criticize him, or the store, and i wasn't rude about the price.Anyways, he didn't reply, which was fine, and then I said, "...but I really appreciate your time looking in to this, thank you very much". And then he straight hung up on me. We were not disconnected, this was the very distinguishable sound of an old-school phone making contact with the plastic body as it nests in its receptacle. I called right back and talked to his coworker and explained how rude and disrespectful I thought that was. He said Tim was right next ti him, but offered no explanation, no apology, just said, "okay, I'll let him know".I've appreciated Napa over the years for the diversity of parts they carry, but there is probably 50+ places to buys parts in Central Oregon and it is unacceptable to be hung up by a counter person. It was unprofessional, disrespectful, and just plain rude.If Tim is so grumpy with customers that he can't handle rejection, he should not be in a CUSTOMER SERVICE position. Customer Service Tim... your job is to SELL parts, not act like a child.Anyways, I ordered the filter from Chappy's and had it the next morning at a decent price with no issues. I think it's time for the next generation in that store, but in the meantime I won't go back to Redmond Napa :(Edit 11/29/23: I'm gonna let this go and change my 1-star review. I love my local Napa, and I'm sure these guys are just fine overall. Can't let one guy spoil it for the business. If I was Tim, I'd probably be frustrated with people at times too.
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November 2023 by Dan Hitchcock
Friendly helpful staff and actually have merchandise in stock.
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September 2023 by Mechanical Nature
Stop illegally charging me the CAT tax. You have no right to do it.Next stop = State of Oregon.
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August 2023 by Robert M
Always love napa. Downright hometown service! Thx guys!
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August 2023 by Jason Tucker
Knowledgeable staff helped me with the wheel bearings on my utility trailer
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July 2023 by Karyn Cowdrey
Excellent parts customer service. They did not have what we needed but tried to help us source it.
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June 2023 by Ron Osmundson
Staff is kind of friendly. Helpful but they need to loosen up and kick on a smile once in a while and not look like they are at a funeral.
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May 2023 by Mark C.
Been going to NAPA in Redmond ocassionally for many years. Yesterday, Monday May 15th, I stopped by to pick up a cabin filter for my old Honda CRV. $28.00 !!! Well, it was sort of a done deal when the counter fellow brought it up so I paid it. ( Very nice fellow by the way.) Looked online at Amazon today and the prices range from $9 to $16 for the very best one. And this thing did not even fit properly. Had to use a small amount of tape on the edge to seal it. The old one fit like a glove,,,from Amazon BTW. Just trying to buy local but no more. Sincerely, Mark Clement
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May 2023 by Tom Robbins
Good clean please and good help just a little on some things.
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March 2023 by Amanda Smith
Great service every time! Dave helped figure out parts I needed! Super helpful!
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February 2023 by Jo Jarman
Knowledgeable and had part we needed when no one else did, above and beyond customer service.