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December 2025 by Erin Vreeland
Fantastic experience!! The manager Rosa is extremely helpful and available for any questions or issues.. The facility is clean and safe and an incredible value!!
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December 2025 by Karen Joseph
Organized, helpful, straightforward.
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November 2025 by Jessica Caudle
This was a very good experience. I had been on the fence regarding renting a storage space for months and finally decided it was time.
I went through the online ads and consumer reports, and this group was highly rated. I called to see what the difference was between the two 10x10 units that were renting for different amounts and got a quick answer. At this point it was 4:15 pm and I had to make a quick choice as they close at 5 on Saturdays. I put down the money and went over immediately.
The only problem was that the front office was locked up and dark. I was told during the original call that I had to purchase a cylinder lock. So, I made a couple of phone calls to their 800 number and then someone showed up.
The only thing that I had an issue with after that was finding the unit. This place has over 500 units. It took me a good half hour of wandering around - no one else was there, so it was a little spooky. When wandering around, the hallway lights don’t come on until you enter the zone and I guess it’s a motion sensor thing. So, I would recommend the management take a new customer around to show them where the unit is.
The only real negative to me, besides wandering around a little nervous (and I have issues with darkness) was that the first elevator wasn’t working/moving when the door closed. The other elevator worked though.
I came back the next day to bring stuff over and the fire dept was there taping off the broken elevator. Fortunately, I unloaded, but the fire dept was there again on the third floor shutting down the entire system, so I had to leave my cart there and walk down the stairs. I was bummed I couldn’t unload the second load from my car and had to give it up for the day.
But, overall, it was a good experience knowing how quickly the fire dept responded to the elevator issue.
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October 2025 by Tyson Arndt
Five star service - great storage facility ! Monse was super helpful and awesome. 🤩
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October 2025 by Gregory
I gave them 3 chances to be honest with me. The lack of flow of information is ridiculous, they are barely staffed and the owner doesn't care to accommodate for customers when her employees screw up.
I give three strikes and now NSA self storage is out. They just lost a customers and I only rented for 2 months.
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October 2025 by J.B. Stemock
Absolutely the best service. Rosa was great manager of the facility. The facility is clean and well secured. I definitely recommend anybody to keep your personal and important belongings at the facility.
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October 2024 by Mike Haden
By far the best storage facility I’ve used! Highly recommended.
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October 2024 by Andrew Haynie
Very professional and efficient.
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October 2024 by Scott Dean
Super easy to book and pay online. An employee called to me to welcome me and offer any help with the unit. The place is immaculate and feels very safe. Highly recommend.
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October 2024 by Donna Small
Northwest Self Storage was a great location for storage because:
Access was 24/7, It was well lighted, Very clean, Facility was well run with keypads for entry/exit, carts for moving boxes, and plenty of space for parking to load or unload. On site manager was friendly and helpful.
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September 2024 by Jane Phillips
Mostly good. Nice indoor 10 x 10 unit. Only issue is that the bottom of the door sticks to the concrete and I had to use my truck key to slide under the door so I could open it up many times.
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August 2024 by Ashley Tinkler
Excellent customer service when seeking a storage unit. Clean, safe and easy to use facility with convenient loading bay and large elevators. I recommend this location for your storage needs in Bend.
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August 2024 by Kurtis Cook
Got signed in and two months later they raised the rent 50%. No talk of a special or deal. Rip off company.
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August 2024 by Andrew Richmond
The guy that works here is A1 NSA has a welcoming environment the storage complex is top tier too
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July 2024 by Paul Eaton
Super friendly!