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October 2024 by Albert Logan
My experience with Northwest Self Storage started out with a web page ad offering a 10'x20' space for $84/mo. I looked around, and felt that was a pretty good deal. I called the phone # listed, and was routed to an off-site call center. I explained to the representative that I was needing a space to house a small construction dump trailer that I wasn't using. The size listed above worked, based on the info and dimensions I gave him. The only rub up to this point was an additional $12/mo fee that wasnt mentioned...an insurance fee to cover loss. I got over it and gave him my information, card # , and a lease was sent to my email. Pretty slick. I signed it all electronically, and was assigned an entry code and unit #. When I arrived to the property to inspect the rental unit, I was shocked to find that not only could I NOT back my trailer into the space, but I couldn't fit ANY trailer into the space! It was located in a wedge shaped corner of the property, with adjacent buildings blocking my access. I called the property manager (on site) to see if I could be moved to a unit of similar size with better access. I could, for $116/mo plus the $12 ($128 total/month). I wasn't too happy, but...I agreed.
I went to sign my lease in person this time, and wanted to look at the space before I did. BUT the property manager informed me that this rate was "introductory" and would increase after 2-3 mos. Wtf.
I canceled my lease, and am demanding a full refund. I won't do business with NWS ever again, and I would urge anyone reading this review to spend a little bit more for a local option. I'll be leaving another review and BBB review if I'm not allowed a refund after not being able to use this bait and switch service.
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October 2024 by Casey
A good well built storage unit with sketchy business practices. Be aware, they tried to raise my lease by 30% just two months after I moved in to the storage unit! They draw you in with cheap prices and then jack them up once you've spent your time and money moving in.
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October 2024 by Terry Walker
Bailey and her team at Northwest Self Storage 3510 NE Columbia Blvd in Portland are as professional and courteous as is it gets.
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October 2024 by Paige Shepherd
Mario was super helpful and friendly! He was willing to show me a few units and we settled on the first one!
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September 2024 by Terry Myers
This place is great. Bailey is a huge help. Got a unit that was too small and she switched it right up for me. This is my second unit with northwest and I’ll continue to rent here over other companies. Great spot, great staff.
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September 2024 by anon
Had some issues around confusion with the call center, but Corey Shelton helped us out IMMENSELY and fixed our entire issue. Can't thank him enough for getting us all sorted out.
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September 2024 by Gerard Norton Hernandez
Awesome staff, good facilities, moved in within a day and move out was a breeze. I would definitely recommend going with Northwest Self Storage if you need storage and are in the general Redmond area.
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September 2024 by quintin andrew
Quality service. I am a truck driver. I come in and out and I never have to worry about my belongings being safe. I recommend anyone thank. You?
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September 2024 by Lillie Laraque
Have been there for over a year. And 2 price increases in the last 6 months. Over a third of the price when I started. And a strange admin fee tagged on that as well. Called to see about downgrading to a smaller unit, and as it was being explained it sounded like playing the stock market. 'Well these are the prices, NOW, but later in 1-3 months they can go up.' So even if I downgraded to a smaller unit there was no security of having a cheaper payment in say a month. The facilities are sparkling, and the security is really nice. It's a great location. However in the last few months, there has been a lot to be desired about stability of pricing. If you don't want any surprises go somewhere else, like I will be.
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September 2024 by Jonathan Wallace
Very professional and helpful. Lower prices compared to other storage places and i thought just as nice facilities
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August 2024 by Cameron
Great customer service very thorough and detailed in explaining the Lease and all the rules and regulations to the units. Would highly recommend Northwest storage
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July 2024 by Oona Menezes
Great service, easy to use the facility.
I had an issue paying over the mobile website, but it could have been that I was trying to rent it the day before my move in date. Worked fine on a computer when the dates matched up.
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July 2024 by Alex Garcia
The customer service was excellent and the product was exactly what I was looking for.” “I was very satisfied with the service I received.
Thank you Mario Garcia.
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July 2024 by Salvador Acevedo
I had alot of questions about storage units and sizes Mario was awesome very knowledgeable
And professional. Made it a easy and great experience ?% recommend northwest self storage for all your storage needs. Thanks again Mario for your great help!!!!!
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July 2024 by Julia Griffin
Great experience storing here. Facility is very secure and clean. Mario in the office was very professional and helpful. Would recommend storing here for long or short term needs!
