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March 2024 by Savannah Brook B.
Was just refused to exchange my damaged and foreign currency at this location. Teller was rude and unhelpful. This is a service every bank offers I have no idea why I was turned away
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February 2024 by Robert Mitchell
Walked in to change an address on existing accounts and open 2 new accounts, VERY knowledgeable, experienced and friendly with great discussion of any questions. Got it all taken care of very quickly. Walk in service is very important to us.Thank you!
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February 2024 by knox N
This bank suck, I've had so many problems these pass 2 months that have put me in many binds. There fraud department sucks with notifying about any fraud found. I'm planning to move banks very soon.
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January 2024 by Cassee Terry
I love my local branch! I am greeted by name by any and all of the tellers! That is amazing. I appreciate that they do things by the book for signatures, photo id etc. I have always gotten my questions answered and feel my money is safe. Thank you.
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December 2022 by Y G
Ashley is amazing! You fixed the problem in 2 minutes when Noone could at online banking or credit card department for over 3 hours!! Thank you so much!!
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June 2022 by Shawna M.
I recently had an issue that only the local branch manager could assist with. From start to finish, Branch Manager Terri Collins went out of her way to help resolve the issue. There was no gain to her, in fact it was likely a loss in terms of her time spent getting my issue resolved. Terri was respectful, attentive, timely and knowledgeable. She was patient as she explained processes. She quickly gained my trust by simply being honest; giving me worst case and best case scenarios. She followed through with everything she said she would, while communicating changes and progress. I am thankful to bank at an institution where I feel valued as a customer, not a number. Mediocre seems to be the latest standard for customer service. It's refreshing to know that exceptional customer service still exists.
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March 2022 by Alan
I just wanted to say that in banking here since 2013 I've never had anything but good service and courteous employees. Also, I guess I've been lucky, I've never waited in the drive thru more than 10 minutes. I just called them today at the Redmond branch and got right through to someone on the 2nd ring. And she was well spoken and very helpful. I like US Bank, myself. Bank of America, the Redmond branch, they're very good people and the branch manager is a great guy. Wells Fargo, the same. But the ethics of both BofA and Wells leave a lot to be desired. Just google about the crimes both those banks have perpetrated on the American people and if you don't know already, you'll be shocked. US Bank at least has some ethics. I think people expect too much of the people that work at banks, think about it, who works there. Do you really expect any better? Be patient, no one is perfect, we're all just human beings. "Let your gentleness be evident to all."
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February 2022 by Nicho Ronzoni
I received legal loan documents in the mail that had another woman’s documents mixed in with mine. It has her full name, address, account number, and loan details. I tried to go to the Redmond branch to sort it out but only their drive up was open and they told me “all it is is someone else’s mail. Go to the Bend office cause they’re open later” wow. It’s much more than just someone else’s mail! It’s all of her private account information! I need to make sure my private information hasn’t been compromised too!! Going to Bend in the morning, they were way more helpful over the phone than Redmond was in person! This is how identity theft happens, and the Redmond branch didn’t care at all.
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April 2021 by S D
Worst banking experience I have ever had. Never had a problem at any US BANK until this Redmond location. One of the employees has lied about a new “rule” and not allowing for me to exchange smaller bills to larger, probably at the sheer fact of laziness or random spite. Any other location i can exchange my bills and change, no problem. The tellers are always nasty to me, even though I’ve never caused issues, raised my voice, etc. I’ve banked with them since high school but i dread going to this location and it’s the only one in Redmond. Closing my account and going elsewhere. I have never experienced such awful customer service in my life and I’ve been in the service industry since I was 18 and never write reviews. Go somewhere else that will be just respectful to customers and not make up blatant lies.
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December 2020 by Sidney
Worst banking experience I have ever had. Never had a problem at any US BANK until this Redmond location. One of the employees has lied about a new “rule” and not allowing for me to exchange smaller bills to larger, probably at the sheer fact of laziness or random spite. Any other location i can exchange my bills and change, no problem. The tellers are always nasty to me, even though I’ve never caused issues, raised my voice, etc. I’ve banked with them since high school but i dread going to this location and it’s the only one in Redmond. Closing my account and going elsewhere. I have never experienced such awful customer service in my life and I’ve been in the service industry since I was 18 and never write reviews. Go somewhere else that will be just respectful to customers and not make up blatant lies.
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November 2020 by Samdra Clapp
Drive up banking is for the birds, long lines, long wait to get help. I get any banking I need done when I go to Gresham ,their lobby is open and I am sure Gresham is a lot bigger than Redmond. I am really thinking of changing to Selco credit union. You can only put up with bs so long
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October 2020 by Sidney Davis
Worst banking experience I have ever had. Never had a problem at any US BANK until this Redmond location. One of the employees has lied about a new “rule” and not allowing for me to exchange smaller bills to larger, probably at the sheer fact of laziness or random spite. Any other location i can exchange my bills and change, no problem. The tellers are always nasty to me, even though I’ve never caused issues, raised my voice, etc. I’ve banked with them since high school but i dread going to this location and it’s the only one in Redmond. Closing my account and going elsewhere. I have never experienced such awful customer service in my life and I’ve been in the service industry since I was 18 and never write reviews. Go somewhere else that will be just respectful to customers and not make up blatant lies.
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September 2020 by Nellie F.
These people are such jerks! Luis just tried to tell my mother in law she couldn't access my deceased father in laws's safe deposit box, we have the key, death certificate, etc. because her name wasn't on it, and he needed the long form death certificate, which, no, he does not. Her son went in with her, he told him to call his legal team. Legal team told him he was wrong, and to let her in the box. He never apologized after causing her extreme upset, nor for being completely unqualified for his job! I stand by my opinion that this is the worst bank I have ever dealt with! The manager at least said she was sorry for her loss, but this is still unacceptable treatment by someone that literally doesn't know how to do their job.
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September 2020 by Sidney D.
The woman with the s*** haircut and cheap nails profiles customers. Making up new rules about exchanging bills and cash. Going to close my account and go somewhere else that doesn't judge customers
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July 2020 by ProudMama OfFour
Answer towards Caitlin’s response 7/8/20: Caitlin, I understand that the pandemic has caused many changes. However, there are many of us that cannot do our banking online and cannot do banking by appointment since it’s at times an immediate need. Especially for us that have our own business. However, there are ways to ease things for your customers by practicing the social guidelines the Governor has provided. Also, the situation with the drive through is not safe and causes stress on many of us. There are times where we (the customers) are communicating our frustrations of this while outside and waiting in long lines in our vehicles. Not to mention there are elderly that are really struggling with the way they must do their banking. It is confusing and helps a lot if they had someone they can get assistance with directly in the lobby. Calling in to schedule appointments is not necessarily easy for them and online is just not feasible for many. I am communicating the frustrations of many of us. I do not expect that you will change your policies but merely understand our frustrations. In the future I also suggest those of your employees that come out to mediate the long lines help those that are next in line. When they come out and assist those is the middle they are almost causing accidents when those individuals get their receipts and try to leave the middle of the lines. At least if it’s the next individual, they can drive out safely. People maneuvering in an area where there are tight squeezes and two to three lines of individuals going different directions is not safe.Original review: Banking is an essential service and why this bank is only conducting drive through between 9:30 a.m. to 4pm is beyond me. If you are going to close a lobby and only take appointments, the drive through should at least be opened from 9:00 a.m. to 5:00 p.m. Since Phase 2 other banks and credit unions have opened up their lobbies and practice social distancing of at least 6 feet and wearing masks. This bank has had their lobby closed to the public since Mid-March. They only take appointments for use of their lobby. Why isn’t this bank practicing the Phase 2 guidelines now? If they are continuing to keep their doors closed, at least increase drive through hours. To top it off, you cannot even get into their drive through sometimes. Cars all go through the same narrow drive way to either go to the ATM or choose between two lines. Half the time we are blocked by individuals needing the ATM or our line is so long it carries into the streets, almost causing accidents. It’s time to start taking in customers but encouraging 6 feet social distancing, wearing masks and only a certain amount of individuals at a time. I see much smaller credit unions and banks doing this, why cannot US Bank already practice this?
