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January 2024 by Steve
Jan 9 2024. AmeriGas services body truck weaving in and out of traffic at Over 80mph, raining, decreased visibility, etc. What a great example. Traveling south on I5 passing Roseburg around 13:40. This is the 2nd time I've seen this type of hazardous driving by an AmeriGas truck, in the same area.
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August 2023 by Moses Johnson
Unethical company -- we called Amerigas several times in January 2023, asking them to please take us off automatic delivery but they continue to fill our tank anyway, then demand we pay them. They take no responsibility for their own mistakes!
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December 2022 by chuck tannlund
Terrible company. When you call for a refill, you get some foreigner that cannot speak fluid English and then disconnects you when you ask for a rep you can understand. I have been waiting for a month to get a refill, but they keep lying to you when it will come. When you ask to speak to a manager or supervisor you are put on hold for perpetuity.When it finally comes, a month later, the service man says their equipment is broken down, so cannot get to those in need and does not have serviceable equipment locally to fill orders.They have sacrificed the service to their customers by firing most competent employees with offshore minimum pay non-Americans so that the CEO and board members can buy more homes and yachts.I, after 25 + years with them will be using another reliable source for propane.
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December 2022 by James Beans
Been waiting over a month for propane and when i call they keep telling me tomorrow and then they will do a emergency delivery the next day. Nothing but lies. There are several families in Camas Valley running out of propane and the weather is getting colder. This company has the worst call center and has no idea about what goes on outside there phone. I would look for another company before using them. I have had them for 30 years and this is how they treat there customers.
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December 2022 by Diana Rice
My 72 year old mother and 83 year old aunt, use Amerigas and they are on a continual delivery, when no one came when they were at 20%, my mother called, she was told they will be out the next day. They did not arrive. Now my mother and aunt have no heat, in December. When she calls, no answer. Your letting my family freeze to death! You are a terrible company. You should be ashamed of yourselfs.
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November 2022 by Edward Eifert
Worst company ever. They breech contracts and then you can only speak with Opu in India and they lie to you and try to blame you ror not getting your contracted propane. Amerigas you're fired.11/15/22.Try Carson Lp very helpful.
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March 2022 by Sammy Woodall
Poor company I was told no charge to come see if they could install propane tank was told over 1000 dollars for install Carson propane did it for 350 the next month I get a bill for 105 use Carson these people will rip you off!!!!!
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November 2021 by Matt Allen
Poor customer service. Ordered propane and 3 weeks later still don't have it. Said they came by and noone was home. That was a lie, we were home all day and have security cameras that didn't show them showing up either.
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May 2021 by J K
Great staff!! They were friendly and helpful.
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March 2021 by Diane Oster-Courtney
We appreciate the very positive interaction and excellent customer service we received when our tank and lines were installed by Eric. The corporate interaction setting up our online account was also very positive. Thank you!
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March 2021 by Jess P.
I called Amerigas multiple times requesting a fill on my propane tank. Each call I was told they needed to do an inspection before delivery but for some reason they were not able to schedule it at that time and someone would contact me within 24 hours. In three weeks no one ever called me despite continuing calls to customer service to have an inspection scheduled. I stressed my tank was very low which they continued to make note of to "make my inspection a priority." Finally when my propane was running dangerously low I had another company fill my tank; they came out the following day. It's been more than two months since I opened a new account with Amerigas and they have never contacted me to schedule their "safety inspection" or a propane delivery. I still have an account with them which means they have my credit card which quite frankly makes me nervous with a company this disastrous. I advise avoiding this provider.
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December 2020 by Tonie Hamrick
I would strongly encourage you to look elsewhere. I've been trying for over a month to get a propane tank installed. The communication at this company is very poor. Then the day they are supposed to be there they have truck trouble and cancel. Then reschedule for seven days later not the next day.
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December 2020 by Nick C
I have been trying for days to schedule a delivery. When I call the wait time is over an hour.I have tried numerous times.When I log in to my account it says there is a problem and to call.....which has a wait time of over an hour.It's hard to be a customer when they won't take your call or email.Very frustrating. I guess I'll just let it run out and do without a fire or look for another company that needs or wants a customer.
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November 2018 by Brittany Saily
It was very easy working with Dee. She talked with me about our options and got a delivery scheduled for us quickly. She has great follow up by letting us know that the driver would not be able to make it on the expected day and when the next available date would be. She is very professional but not in a stuffy way, she is friendly and easy to do business with. She is the reason we decided to be customers. I feel like she really cares and wants to help her customers find the best option for their needs.
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April 2017 by Tim Lawrence
The staff here in Roseburg, OR is always cheerfull and willing to go the extra mile to make their cusomers happy. The delivery man is a really nice guy. We recently ugraded to 500 gal tank and Vinny was able to place it right where we needed it. This was no small feat since it had to go behind a building he could barely access. He did an outstanding job!
