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December 2023 by Amanda Brewster
All the staff I have dealt with is wonderful, kind and helpful! But they are severally and chronically understaffed. It has been about a year now that we have been with them, the first six months they didn't have a hygienist and now they are without a dentist. They try to bring in traveling temporary people - but it is a struggle to get our appointments made, and then as often as not they have to be cancelled due to lack of staffing. The office staff is so fantastic! I don't know why they can't keep staff - but it does make it tricky for everyone.
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September 2023 by S M
EDIT: My spouse had a filling here approximately a year ago. They failed to remove the decay in that specific filled tooth, which caused the entire tooth to continue rotting and then fractured. He now has a tooth infection, severe pain, and we have to pay $3,000 out of pocket for a specialist out of town.Save your money and go elsewhere. You’ll only get temporary employees at every appointment who don’t know what they’re doing.
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August 2023 by Jan C.
I have been a patient for 2.5 years and in that time I have seen 4-5 different dentists... they leave and then you can't get any work done until the next one comes. I am supposed to have work done on my partial to fix things all under 'warranty' can't do that. I stayed because I liked the staff but the two on the 'skeleton' crew, desk person and hygienist, are new and not of their caliber at all. Do not go to this office, I won't because I am tired of hearing we don't have a dentist and the staff that are there are not personable at all. It's too bad.
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August 2023 by Justin Rabern
Made an appointment 3 months ago because that was the earliest. We get there 15 mins early and told they don't even have a dentist. Also can't have a cleaning without an exam from the dentist they don't have.
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June 2023 by Falen Smith
⭐️⭐️⭐️⭐️⭐️Aspen dental in roseburg on Garden Vally Boulevard is amazing. Honestly I’ve been pretty nervous about going to a dentist because I haven’t been since I was a kid, but all the staff was so kind and helpful and made my experience really pleasant and positive. I was instantly greeted by Heather (the very nice lady at the front desk) and she helped explain everything that they were going to be doing for me and made small talk to help calm my all too obvious nerves. Lol Over all, all the staff was really informative and really made sure I understand what was going on. And the dentist was really knowledgeable and really seems to enjoy his job.To top it all off the managers Brisen and Amanda are outstanding. I had the pleasure of working with them while checking out and they both helped me figure out a good and affordable plan moving forward since I don’t have dental insurance and showed me the best ways Aspen could help me. Because of all these amazing people going back to this aspen dental for my next visit will be a very good experience.⭐️⭐️⭐️⭐️⭐️
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May 2023 by Heather Johnston
They were able to get me in same day for an emergency tooth extraction. All of the staff was amazing and so kind. From front office, dental assistants, and provider. They made me feel comfortable in a really uncomfortable situation. Thank you Aspen!
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May 2023 by Pamela Ruehle
Aspen is VERY expensive and want to do your teeth their way, not your way. I'm not recommending them ever again. Roseburg Oregon needs affordable dentists
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April 2023 by Clovin ShadowNight (Clovin Von Pwn)
Very poor customer service.Tried calling on the morning of my appointment for questions, no answer.I go in for the appointment and told that "there is nobody to do work on me. I'll have to reschedule"So I reschedule, and the day of my new appointment I try calling for confirmation that there is staff working who could do the work this time.Instead I got to listen to the hold line music for 5 minutes then hung up on. NOT a Professional Business. I suppose I will have to find a provider who has time for me..
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March 2023 by Marcus W.
Four bad experiences, and I still wasn't able to get them to look at my teeth. When I first scheduled an appointment it said it would be in three days, but it turned out to be a week when I looked at the receipt! I then arranged to have off work for the day of the appointment, but then they had to reschedule. I arranged to have off work for the second appointment. Then I got a text confirmation for a completely different day and time,they had rescheduled my appointment a second time without consulting with me! It was for a time I had to work, so I couldn't make it and they kept saying I had changed it. I rescheduled again, and again I was contacted that they needed to reschedule. This final time I did not reschedule because they obviously have no integrity and do not care about their patients/clients. Looking at the reviews of the company online, I understand why they have a class action lawsuit against them. I want a dentist I can trust and rely on.
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March 2023 by Leah Sherwood
Have attempted to establish care here twice and both appointments were cancelled by the office the day before the appointment. Working in healthcare myself, I have to request time off over a month ahead of time, longer if I want to avoid interruption to my own patients. Due to this I have decided to seek care elsewhere.
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February 2023 by Sara T
I was very impressed by the care I received at Aspen. Dental appointments have always triggered my anxiety, but everybody at Aspen was very understanding and accommodating. I look forward to having them do my dental work in the future. Thank you all so much!
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February 2023 by Charles Tye
Staff was very informative.. some of my questions and concerns that were unique to my situation... they went out of their way and made phone calls to give me the answers that I needed...... the staff was very very polite , professional ,and through. I am ery.pleased
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February 2023 by Will Hernandez
I was told that my appointment that I scheduled two months prior was canceled at the last minute due to no dentist available. I was told good luck and search somewhere else for a dentist visitPoor service
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February 2023 by Sherry Osborne
This is a caring office with a amazing staff dentist & who makes the dentures
A awesome caring place
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January 2023 by BLD Lightpainting
The x-rays and examination I experienced today was professional, courteous, friendly, and knowledgeable. My wife would say the same as she is also a patient, and we both will be coming back for more dental care.
