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February 2024 by Stevi Bollingberg
Big O always has the best customer service, everyone is always very friendly informative and will do their best to get you what you need and answer your questions. My 5 year old loves getting the popcorn and watching them work on our car from the big window in the waiting area♡
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February 2024 by Brooklyn Grace
They will rip you off if they get the chance. I brought my vehicle in for a very specific issue, they charged 1k to fix the issue and not only didn’t fix the issue I had discussed with them but somehow made it worse. Trying to be reasonable with them about the problem proved to be a waste of time, they have no interest in being decent people. Their only interest is to take all they can get from their customers. Being a new mom this has put a tremendous financial strain on our family, not only being out the $1000 but also still having our vehicle out of commission. It is truly sad that the owners at the Roseburg Big O Tires are so greedy.
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February 2024 by Wyatt Gieselman
If I could give a zero star I would. I very rarely review a company unless I feel it completely necessary. As a small business owner in a small community I feel very strongly about my experience at the Roseburg Big O. I brought my truck in to get checked out because it was making a terrible screeching sound. My initial thoughts were a bad belt which I had shared with the gentlemen at the shop. They agreed that was the most likely culprit and gave me a quote. As someone who is not a mechanic I trusted they would diagnose the issue and let me know their collective thoughts. They let me know promptly what needed to be replaced to fix my truck. They also informed me of other issues I may need to address. Trusting their “professional” opinion I agreed to have them fix the problem as well as replace the other “bad” part. The timeline took longer than they had estimated previously but that is understandable. When I got my truck back and pulled out of the parking lot I realized that not only was my truck still making the same screeching sound but it was far worse than before. I figured as a company with accountability and integrity I could call them and let them know and they would help me fix the problem. They said to bring it back and we will comp you at least for the parts. I did so and they told me that it’s likely not the belts or the other repairs they had previously recommended and that it was a problem they don’t work on due to it being engine related. Again I understood and asked about knocking some of the unneeded parts and labor off my $3000 bill that the previous employee had offered me. After having to call them daily and being told they would call me back I eventually waited a week and called hoping for a resolution. They responded to me saying that they are absolutely not interested in refunding or comping anything. That is what you can expect when choosing Big O Tires in Roseburg. As a man of integrity and accountability, not a mechanic, if you need new tires or work on your vehicle I would highly recommend taking your vehicle ANYWHERE else. These folks, specifically the owner from what I gather, do not value you as their customers. They do no value their integrity. They do value your money and when they improperly diagnose your vehicle they will absolutely keep your money. I am appalled by this experience and hope that you, the people reading this think twice before making a costly decision to a greedy company. It’s not like they don’t make enough money to comp services that don’t fix the problems you have with vehicles. I would again encourage anyone who values their money, and integrity on what business to choose to choose a company that isn’t in the business of ripping people off. I’m sure they will give a joke of a response to this review trying to reverse the blame if they even bother to respond to it but the FACT of the matter is I trusted them, I brought them my truck, they (the mechanics) worked on it, didn’t fix it, added extras, then charged me for a truck that barely made it home. I will be sure to continue to spread the word. Do yourself a favor and service and choose to take your cars and trucks anywhere else unless you like doing business with crooks
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February 2024 by Brayden Henricks
Great service, Quick, Easy, and Affordable✅
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February 2024 by denise baker
Fast effective and friendly
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January 2024 by Will Neal
Great friendly staff with quality products.
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December 2023 by Melissa Jackowski
I live in OR and have twice bought tires in CO, most recently in May of 2023. On October 21 I had a blowout in OR. Since my tires are under warranty, I called Big O for direction and was told to call a local authorized dealer as the nearest Big O is 70 miles south.The authorized dealer refused to install one tire without putting on a full set since my car is AWD. There's no way I needed to replace all my tires. To get my tire installed and not void warranties or be required to unnecessarily purchase additional tires, we had to take my car to the location 70 miles away.Chad at the Roseburg location (store #037035) explained they'd need the CO store to order the tire and have it shipped to OR. I was assured all was handled and my tire would be in OR soon. This was not the case.After multiple calls I was informed by OR that it was out of their hands because the CO store had stopped answering their calls. It was suggested I try calling CO. When I spoke with store #006042 I was told they’d order the tire, but they badmouthed the OR store, claimed it wasn’t CO’s problem, and that OR was trying to double dip.On Wednesday, November 22 at 5pm I received a call that my tire was in. Thursday was Thanksgiving; I promised to be in asap on Friday. The OR store assured me no less than 4 times over the past month they’d get me right in and I’d be on my way after 30 min. They knew I was out of town, limping on a donut, had no appointment, and had been without a tire for 4 weeks. After 17 calls with the OR store, 5 with CO, and waiting 1-month I finally was getting my tire replaced.I showed up to the OR store on Friday ~10:45am. Staff grumbled that I asked for balance, rotation, and alignment. I had to wait two hours for my car to be serviced. I was given a printout of my alignment and told that the front was really messed up. When I asked for confirmation that it was fixed, I was told no, I could come back next week. I asked about my warranty and the person at the desk said it ‘should’ still be good. I said I needed a definitive answer. He sighed as he said he’d go check with the manager, and when he came back told me I needed to talk to CO and that they put on my tire without even charging me. I should be grateful!I am still flabbergasted that it took a month for me to get my tire after the stores put me in the middle and the atrocious service I received. I have called the national customer service line 5 times as of writing this and am still waiting for a solution.
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November 2023 by Baby is a Rock Star Miller
Roseburg Big O is the best! I bring Big Blue here for all my needs! My rearview mirror came off, and my tail light was out, they fixed it all for me. Free of charge! I love the quick courteous service I get from the young men here! ??? The view doesn’t hurt either?
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October 2023 by Eric Vinz
They 'forgot' and put on big o brand tires that I refused and after their 'alignment' my steering wheel shakes at 60mph. Will never go back even corporate customer service was all 'can you prove you told them you didn't want those tires'. This place is a scam probably just a front with the number of 'customers' that came in to chat or get a quote.
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October 2023 by Ashley
Very pleased with their service. I was stuck with no way to change my tire, I had first called Les Schwab as that's where I would normally go for tire issues, and was told to call somewhere else twice during the phone conversation, even after I had said I would wait and pay the fee. I then called Big O' Tires and they instantly said they would help, and said not to worry about the service fee. They sent someone out, he helped me, and replaced my tire. I will be going here from now on.
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October 2023 by M
These folks are outstanding!!! I have always been impressed by the other big tire chain, and this is the first time here. Absolutely the best service ever!
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October 2023 by Vicki Stratton
I have always found the staff at Big O to be friendly, helpful and very knowledgeable. They listen to your concerns and requests, and they take the time to explain all services. They are happy to answer any questions you may have and they do high quality work. Most recently they performed the 90,000 mile service on my truck and it is running great now! I trust Big O and I will continue to go there for all my future service needs. I highly recommend them!
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September 2023 by C H
Got new tires a couple years ago. Unfortunately, they wore very quickly and I had multiple punctures from rocks in the road. The guys here were always quick to get my truck in and get the tires repaired, which was great because I had very limited time available due to my job location and the distance I had to go to the shop.Once my tires got to the point where my truck got a bit loose in the rain, I decided to get new ones. They got me in same day and were able to adjust the price to reflect the mileage warranty.I have no qualms about recommending Roseburg Big-O, and will continue to go there for my own tires and alignments.
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September 2023 by Adrinn Chellton
Had an issue with another Big O installing the wrong size tires on my car. This store fixed the problem and was very accommodating to our tight travel schedule. Thank you Roseburg Big O.
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August 2023 by Jennifer Brough
Big O is my new spot for tire anything! I brought my car in for an alignment after Ford did not properly align after a recall fix. Chad, the manager really went above and beyond to get my car properly aligned. Good ole “small town” customer service!! Highly recommend!
