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February 2024 by Pam Buckmaster
Customer service(via phone) at the Roseburg store is pretty much non existant! Getting a human is next to impossible, then they put you on hold and leave for lunch!! I spent over $500 and can't get an answer to my question.They should learn to deal with people spending money in your establishment.
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February 2024 by Ann Gridley
Shout out to Dave, a manager. He’s helped me twice now. Greeted me, made me feel welcome. Helped me find products and showed me how to use them. As a 68 year old widow, his help is invaluable to me.The Home Depot team, all departments, have always given me excellent service.Their website also offers very helpful videos of how to do projects.
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February 2024 by Ryan Olson
Products are fine, staff is not great. Lowe's is definitely a better option for most things.
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February 2024 by Valerie Healy
This is one of two go-to stores we use all the time. They are helpful, pleasant and the prices and selection are great!
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February 2024 by cody kiss
This store has been the LEAST helpful Home Depot I have been to in the 55 years I have lived. I am so upset to call this my local Home Depot I drive an hour and a half to Eugene or have it shipped anytime I need anything anymore. This store is an embarrassment to the customer service industry. If you buy any type of appliance from this Home Depot TAKE IT OUT OF THE BOX BEFORE LEAVING THE STORE I bought SEVERAL broken items from this store and it takes weeks to get them reordered. A broken item should never even be placed on the shelf. When you make a mistake you fix it. It is not my fault you allow several broken items to be placed on your shelves it is your bad customer service and then to not even fix the problem offer money back or ship it faster I just have to wait weeks. Whoever is in charge must not know what customer service is.
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February 2024 by L “SnookyC1111” C
Woman at the “customer service “ help desk was very unprofessional, was not using any customer service skills, if she has any. Made me feel as though I was a bother and that she couldn’t help me. I’m very shocked as I would never expect this behavior from a woman of her age or the location, everyone is usually very helpful and happy at Home Depot. She had crutches on so maybe she is in pain and grumpy, either way she should go home and rest or not be at the customer service desk. I hardly ever post reviews, and I’ve worked in customer service my entire life, so I understand the difficulties of the job. She needs to be retrained. Or take a leave, or get more Vicodin from her doctor.Specifics: there was a chandelier on sale for $62, regular $279 (see photo). There weren’t any on the shelf below for me to grab myself, so a gentleman from that area of the store kindly directed me to the “service” desk to get “help” getting the light down as we both assumed it was the last one, hence the sales price. As soon As I got to the customer service desk she was already visibly annoyed and when I told her what I needed, she sighed very heavily, rolled her eyes looked at her female coworker, and they both smiled at each other. Now, if you’ve ever worked in customer service, you know that this exchange between them was an obvious sign of their annoyance at my request, I instantly felt belittled, stupid like I was asking them for 1 million dollars. She hobbled over to the phone, called somebody else and put him on speakerphone. She said this “lady wants us to get a chandelier down because there’s no more for sale”. He then says “we can’t sell display items as it may be a liability”, and her tone of voice completely changed. She perked right up and confirmed my assumption that she didn’t want to assist me and said “OK thanks so much that’s great!” and hung up the phone. She didn’t look at me, she didn’t explain to me what he said, or why he was saying it, and I walked away. I tried to call and speak to the manager, and I believe the same woman answered the phone, she demanded to know who I was, and why I was calling and would not transfer me unless I gave her that information so I gave her my first name. She put me on hold for four minutes and then hopped on the phone didn’t say hello didn’t ask if I was still there. She just said the manager is busy it’s gonna be a while and then she put me back on hold. She didn’t wait for me to respond, nothing. Again, another really bad customer service skill. This one might seem really small and insignificant, but all of this adds up, especially if that wasn’t the same woman that answered the phone, more than one person at your customer service desk, being the face of Home Depot, answering the phones, helping customers has no customer service and social etiquette. It’s completely unacceptable.She might be having a bad day she might be having a bad life. Either way she needs to be retrained, fired or put in the back of the store. She does not belong at the customer service help desk.The guy who originally helped me was nice as can be. He wasn’t annoyed or rude at all.Please take down items that aren’t for sale and give false hopes to people on a budget that want nice things… Especially in today’s economy!
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February 2024 by Beverly Vogel
No hastle, just a pleasant business transaction with the clerk. Love Home Depot.
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February 2024 by Donna B
We used "pickup" and it was great. The items were ready, and Tracy was very nice. We were in and out in minutes.
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February 2024 by Courtney Larsen
Some of the staff that they hire do not know where anything is located. But the one's that do know are an amazing help, with great customer service skills
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February 2024 by Jeric Hauser
I really enjoy shopping here. Never gets dull.
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January 2024 by Master JT Tremblay
My #1 for materials. Lowest wood prices.
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January 2024 by Mike B.
Did curbside pickup only took 3 minutes
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December 2023 by George Reel
Hard to fine item. Paid $49. for the item, at Walmart same item was $39.
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December 2023 by Steve Huntoon
Tools were all extremely dirty like they had been sitting for years
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December 2023 by Elia Arellano
Found what I needed
