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April 2024 by Linda Shobe (Grandma in Roseburg)
We made an appointment online because we couldn’t get in touch with the Roseburg office by phone. Showed up for the appointment and were told that we didn’t have one even though we had received a confirmation text message. We were also told “sorry the online scheduling has a problem, do a drop off and we’ll send it to someone else “ Just want others to know that you can’t trust this nation wide company’s scheduling system. We’re doing our own this year due to lack of confidence in your company
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April 2024 by Dirk Diggler
We paid $182 to have them file our taxes. We then get a phone call from the IRS telling us that they had done our taxes wrong and that we needed to call H&R and they told us to call IRS. And then IRS telling us to callH&R block. So this back and forth is just frustrating as heck. And...the office ( H&R block) is only open one day a wek on Wednesday's.
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March 2024 by Zug Zwang
After years and years of going to hr block, always adding up to over 800 to file my taxes every year, I will be going to some one else from now on. So is my bf since I have been calling both branches for well over 3 weeks, leaving messages, and got 1 call back from some one who told me I would have to call to talk to a tax pro.... I did, I called to talk to a tax pro, but he just kept pushing for me to- as he said " just make an appointment and go ahead and file and see what comes up" um that's the tax advice you allow you your employees to give out? To just wing it?
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March 2024 by stephen whittaker
Phone is impossible to navigate rushed away ran out of time
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March 2024 by Christina Hicks
I like knowing a professional is doing ny taxes & doing all to get me the most back but the price they charge is steep.
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February 2024 by Ethan Bigley
Easy and next day appointment
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May 2023 by Deborah Pflanz
H&R Block always provides excellent and professional service as well as gets my maximum refund no matter how complex my taxes sometimes are that year. I highly recommend them!
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April 2023 by James Conrad
Great. Nice people. Things went smoothly.
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March 2023 by Matthew Engstrom
Everyone there was a disgusting piece of garbage with the sole exception of a woman named Freedom. Truly gross, evil people at this location for the most part. Steer clear.
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March 2023 by anthony briggs
Good service friendly and helpful staff efficient service
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February 2023 by Joseph Reid
Our tax pro Corey B. Was amazing, he is very good at his job I would recommend him for any matter pertaining to taxes!
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February 2023 by K C
I took My information for my taxes in August and they lost it!Use someone else.
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September 2022 by Kelley M
They always go above and beyond. Great staff great service thank you
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July 2022 by Jenn N
I went in w a mess of papers, as a walk in. The agent took my mess with a smile on her face and said it was no problem. She did my taxes in between other appointments and still had then all done in less than 2 hours!!! I feel confident in the agents abilities and loved the customer service. We even chatted for a while when I returned to pick up my tax packets after everything was done. I never felt like a pain. I felt welcom3d and was treated w total kindness.
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June 2022 by Steven Forgue
Staff is not accountable for mistakes they make: when there's a problem, they blame the paying customer and leave them twisting in the wind. Even if you pay extra for Peace of Mind and Audit Assistance, they'll say "well... you signed the return. Can't help you."