Lithia Motors has received mixed reviews from customers, highlighting both positive experiences and areas for improvement. Many customers appreciate the helpful and friendly staff, particularly mentioning team members like John Pepler and Cliff for their excellent service during the car buying process. Buyers found the process simple, hassle-free, and efficient, especially when purchasing vehicles remotely, such as having a car sent to Texas. However, there are concerns regarding service quality. One customer reported a quick turnaround for service but noted that the service tech left oil residue and failed to perform a tire rotation as indicated on the receipt. Another customer had an emergency repair during a road trip, expressing gratitude for the team's assistance and discounted rental car service, despite delays in parts delivery. Overall, Lithia Motors is recognized for its friendly staff and efficient vehicle sales, but some customers have experienced issues with service quality that may affect their decision to return for maintenance work.
Worked with John Pepler to buy a vehicle and have it sent all the way to Texas. Was very easy to work with, made everything simple and hassle free. The finance team set everything up so I really only had to sign the docs, and car was mine! Thanks y'all for a great car buying experience.
February 2023
Worked with John Pepler to buy a vehicle and have it sent all the way to Texas. Was very easy to work with, made everything simple and hassle free. The finance team set everything up so I really only had to sign the docs, and car was mine! Thanks y'all for a great car buying experience.
January 2023
This was my first time buying from a dealership, and Lane Frost helped make the process super easy and positive for me. ? I'd definitely recommend asking for him specifically.
