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February 2024 by Zak G.
If you want to open a simple account, the bank runs your credit and if you are below their perfect credit range, they charge you almost $10/month to have an account. Is the only bank close to our house, so they just steal over $100/mo out of your account. Bank somewhere else if you can. There are several other credit unions who don't charge based upon credit, they are nothing but theives. Go somewhere else. I'm stuck with it unfortunately.
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August 2023 by Nathan King
Always treat me great
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June 2023 by Lance Lybecker
New to the area tried to find a good credit union was unable or unwilling to work with me think clearly doesn't like to make money for itself or the people that use bankThis is a reply to the comment I came in for a secure loan to see how you guys deal with customers as far as getting an account there I can easily do that but I won't until I see how you guys deal with your customers and it was poor
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June 2023 by Angie Pope
They’ve never treated me like just another customer but more like a friend and an important part of the community. Meaning they treat me as if I just made their day by coming in. I won’t bank anywhere else. If that doesn’t convince you, they work hard at meeting your financial goals.
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April 2023 by flyby4u2
Terrible customer service. Was on hold on the phone for over 40minutes. Nobody ever answered the phone. So I drive down there, 3 tellers standing there, no customers, so I decided to dial their phone # right there and then, the phone is ringing, you can hear it, and nobody answers it. Was told “ it’s not my job”. I closed every account I had right there and there. So much for local Community Credit Union customer care. Don’t be fooled
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February 2023 by Roxana Grant
Always a great place to UN Bank THISCREDIT UNION ROCKS!
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October 2022 by Bonnie
I love the service at all of there branches. They treat you like a human.
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May 2022 by JW Rowe
I have never been treated as well with any other financial institution as I have been treated at Northwest Community Credit Union. You should try them. You will never regret it.
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January 2022 by Zack Rowe (Arachnideer)
I've never written a Google review before, but I absolutely must express my support for the wonderful staff here. NWCU has always provided top-tier care and outstanding service for as long as I can remember. (I started my first account with them when I was a child.) The staff here are knowledgeable and incredibly friendly, which is in stark contrast to several other banks in the area. NWCU employees have proven to go out of their way to make sure that I receive the best care possible. Highly recommend!
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September 2021 by Meander L.
I've banked with half a dozen credit unions, so I'm pretty familiar with how they work. This experience was, shall I say, unique. Came in with my spouse to open a joint savings and checking account. Pretty basic I thought, but they were super rude and weird. The lobby was empty and there employees standing around chatting, but the teller scoffed and said they were "by appointment only" and the soonest they would see us was in 40 minutes. It just came off looking kinda awkward IMO. There was no signage on their door or website to let me know ahead of time this this is what they do, so I was caught off guard. It's a good idea for them to communicate this. I made the appointment, but left feeling weird about trusting them with my hard earned money, so I went down the road and opened an account with a competing credit union instead. Two stars because they have a convenient location, otherwise it would be one star.
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August 2021 by Zackary R.
(Branch located in the Green district.) NWCU has always provided top-tier care and outstanding service for as long as I can remember. The staff here are knowledgeable and incredibly friendly, which is in stark contrast to several other banks in the area. NWCU employees have proven to go out of their way to make sure that I receive the best care possible. Highly recommend!
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August 2021 by Zacko R.
(Branch located in the Green district.)NWCU has always provided top-tier care and outstanding service for as long as I can remember. The staff here are knowledgeable and incredibly friendly, which is in stark contrast to several other banks in the area. NWCU employees have proven to go out of their way to make sure that I receive the best care possible. Highly recommend!
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July 2021 by Christine Hanks
I love banking with Northwest Community Credit Union! Very good online banking set up. We've been members for years in Roseburg, and now moving to Green. So happy to know there is a branch there. Stopped there for a transaction through the drive-thru and was happy to have received the same friendly, good service we've always received from the Roseburg (Kline St.) staff!
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April 2021 by Dre Buetow
This bank shows prejudice towards homeless people. Without a physical address they won't give you any service. I'm trying to fix my credit, so I can buy a home , but because I don't have a home now they won't help me. During this pandemic we need help to not be homeless. Instead this bank makes it harder . I'll never go through this credit union, and my nephew, aswell as 3 other friends of mine are canceling their account in support of me and other people denied due to housing. I'm going to also notify every form of media I can about this prejudice. They try to say the IRS are the ones that make it that way . The truth is it's a personal policy because they don't like to deal with homeless people. I'm going to contact lawyers, and see if there's anything I can do about this. Equal lender , yeah right.
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March 2021 by Zack Rowe
I've never written a Google review before, but I absolutely must express my support for the wonderful staff here. NWCU has always provided top-tier care and outstanding service for as long as I can remember. (I started my first account with them when I was a child.) The staff here are knowledgeable and incredibly friendly, which is in stark contrast to several other banks in the area. NWCU employees have proven to go out of their way to make sure that I receive the best care possible. Highly recommend!
