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December 2023 by Cherry Orchard
The associate that work there was very friendly and let me know as soon as I walked in what was on sale and where I could find the items that were on sale.
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October 2023 by siena fluitt
Was with my friend picking up a perscription up around 5:40, had been in the drive through for a minimum of 30 minutes and once we got up to the window the lady from inside came out and said sorry it’s 6 it’s time to go we can’t just help everyone. We immediately walked inside because my friend was having issues and needed her medication immideitaley, we asked and it was 5:59 and they said sorry all our tills are closed. This wasn’t even after 6
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October 2023 by Christine Martin
If I could give less than 1 I would. They take days to fill prescriptions. They dont answer the phone.
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October 2023 by David Knebel
Worst experience we've ever had with a pharmacy or business in general. They are the most unhelpful people. Its always "were shorthanded" or "too busy"One pharmacist there is so incredibly rude and made my wife leave crying.My wife is medically sensitive and has been dealing with problems from not having her meds on time for over 3 years at this place!Rite aid owners just say "oh we're so sorry, we'll fix this immediately" etc. Etc. Nothing ever changes there, there is no management and ownership could care less obviously.Prescriptions are never ready. Today my wife tried to pick up a prescription that was called in a week ago. They said they hadn't had time to fill it. In a week!?What an absolute joke.Wish I could give 0 stars.Wal mart pharmacy here we come.
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October 2023 by Natalie Climenson
This Riteaid does not answer phone calls! I was calling on vital cancer related medication and they told me to call to activate prescription sent in by my Oncologist. So unprofessional to ignore phone calls. I guess I have to wait on my meds. Thanks for nothing. Just called yet again no answer. WowUPDATE 9/21/23: finally got thru to fill my order yesterday by phone and they said they put a rush on it. Will, called 3x today no answer. They promised I get my prescription that was sent Sept 12 by my Oncologist yesterday. Still not filled! I will have to go thru another chemo treatment without this medication. Unreal and so unprofessionalupdate 9/25/23- Still not filled or answering there phones. Went directly to Rite Aid as I need it for my chemo appointments and they stated it is NOT filled when they said they will do a rush on 9/21/23. I will be filing a formal complaint with this pharmacy. If needed a will be filing a report with the BBB to alert this problem. Avoid this pharmacy!! I will have to go thru yet another chemo without this prescription. So wrong.Update 9/26/23- Cancelled order for prescription that was prescribed on 9/12/23. They never filled it. Done. Reported to my Oncologist and now getting prescription at Costco Pharmacy. He sent the same order and bam already ready. Good job Costco!!!
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September 2023 by Marilyn Holt
Thank you so much for the great service yesterday!!!! I came in to get my prescriptions and I had been out for 2 days. I had 6 all together I needed. I asked for at least one of them and in 10 minutes they filled them all. I appreciate it so much!! I know you all are working hard as you can to help everyone. Thank you Kimi(Kimberly) You all there made my day and I feel so much better now.
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September 2023 by Amber Oliver
This is by far the worst pharmacy I have ever dealt with! They only have one pharmacist who desperately needs help. I have never received my prescription on time. It’s always 2 or more days late. I was told by an employee that when you call in a prescription it goes in the computer with 1200 others and if you need your prescription in a day or two then you have to talk to a person to see if they can push it to the head of the line. People need their medication. As soon as my refills run out I will be taking my business elsewhere.
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July 2023 by Linda F.
I understand that there is a problem with opioid abuse, but when you have a valid, electronically submitted prescription from a surgeon, the pharmacist should fill it! My husband was due to have a total knee replacement and the surgery center ordered the pain meds two weeks ahead of time. The pharmacist called and wanted to know why in the world would we need to have pain medication ahead of the surgery. Uh, in order to have it on hand for when he gets home from the hospital? When I went to pick it up, he told me he didn't see why SO much pain medication was needed. (One prescription? Ever had a joint replacement)? He reluctantly filled the prescription so we could have it on hand. Then, 1 1/2 weeks after the surgery, when I tried to re-fill the prescription, which had just been authorized by my husband's surgeon, the pharmacist absolutely refused to fill it. He sat on it for a day, and then, when it was the weekend, said that he wouldn't fill it until the doctor called him. He wouldn't accept the word of the Saturday on-call surgeon and we had no way to get in touch with my husband's surgeon. If your prescription is critical to your health, don't count on the Rite-Aid in Roseburg to fill it. Apparently, the pharmacist knows better than your doctor and is the final decision maker as to whether or not you can have the medication that was prescribed.
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July 2023 by brooke Kaufman
Your pharmacy drive-through is so extremely slow and has always been this way! Why does it take so long just to give somebody their prescription? Been here for 1 hour!
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May 2023 by Lizabeth Dickson
Horrible experience. Brought a friend to get prescriptions, gave us excuses after excuses, wrong script, no Ohp number, expired medicine, can't refill. Go anywhere else!
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April 2023 by Mr J
Website shows walk in available for covid vacation. A what 5 minute poke? Walk in and get asked if I have an appointment. No. " You need an appointment "No the Website says walk In available! We don't have any available.Rude service. The store cashier however was super nice!
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January 2023 by Cole F.
Pharmacy was acceptable but the pricing of regular store items are double and triple of most other stores. $5.55 for a small bag of chips, $2.59 for a soda or a candy bar. Brick and mortar are going away and it's because the cannot keep up with bigger stores or online and Rite Aid is going to be one of the first to fall. Just blatant over charging and overt price gouging.
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December 2022 by Kim Combs
We, as private individuals, should rise up against retail and other industries that collect personal, private information that could be used for identity theft. Rite Aid is now scanning your government issued identification, which contains your name, birthdate, address and license number when purchasing adult beverages! This is personally identifiable information! It is subject to hacking, just as other companies have had done to them. Are you wanting to take that risk? Let Rite Aid know your feelings on the matter.
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November 2022 by Deanna Smith
I have never been to a pharmacy that the drive through is so slow. I was in the drive through for an hour with 2 cars in front of me. If there is something wrong with a script, just have the customers come inside. Also the prescriptions called in by the Dr's should be filled same day and ready. It shouldn't take 2 days. Also replenish your stock so it won't have to be ordered. All my meds I have had to wait because it needs to be ordered. I miss my CVS back in Florida. They never have these problems and open 24 hrs.
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November 2022 by Deanna Mull
The wait time was outrageous, several hours after the prescriptions were supposed to be ready. They verified the time of pickup and then when they were unable to get the prescription done on time they blamed their poor service on lack of staff. Go anywhere else if you can. They don't even deserve a one star review but I couldn't post without picking at least one.