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December 2023 by Sparkle H.
Great customer service from employee Dina at checkout !! She goes above and beyond helping patrons by keeping up to date with the latest sales. It was truly wonderful to see her help a fellow customer save money. She also made sure that our items were priced and discounted appropriately as well. This store is always clean, I see the usual staff members stocking produce. They are also friendly and ask if I need any help. I always clip coupons through my app on Wednesdays when the weekly ads start over and it's a great way to save more money. Thank you Dina for making a huge difference for everyone, we appreciate you!!
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October 2023 by kristina alldridge
I did not catch the persons name who made my cake but I want to say she’s wonderful and got my order done on really short notice using my inspiration photo to make the cutest frog cake ever. Thank you, it’s adorable!
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August 2023 by Mark W.
Best store in Roseburg. Clean, friendly help, fair prices. This store has a premier meat and produce department plus big wide isles. I won't shop anywhere else, Sherms is dirty and Fred Meyer since the remodel is a maze you can't get around that store because of their employee shoppers and their barges.
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July 2023 by Kim B.
I have been a loyal Safeway shopper for over 40 years. This Roseburg store is the worst run store that I have ever been in. In the past 4 months I have picked up meats that were several days past the sell date. The store is dirty and only a few employees are good at customer service. When I have told the store manager about the expired meats he says, "that's unacceptable!" No kidding!!!! And.....absolutely no changes are made. They have lost a loyal shopper that's for sure.
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May 2023 by Larry S.
Had the best service at the deli in the morning! I was waiting for someone to come to take my order and this young women came running down to help with a big smile on her face ! I orders an all meat sandwich with everything! And she even offered to cut my foot long in four and wrapped that big sandwich so neatly. It was a Nice crispy toasted sandwich! Best I've had in a while ! I have to go back for more !
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May 2023 by Gloria L.
Safeway has always been my go-to store for basic groceries on the west coast. This Safeway seems good but can be hit or miss on quality. They used to carry produce items in the past 8 months that they don't anymore, too. It's hard to count on finding what you need for your meal prep. The store is clean, bright and I like the brands they carry for milk and eggs. The meat department has great service and can have excellent deals and quality but not on all items. The Just For You deals can be excellent, too. I will go back but I do go to more than one place now.
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January 2023 by Kari Moyo
Well Safeway in Roseburg just accused my daughter of stealing when she went to grab a basket. She had nothing on her hand. Her friend who standing to the side had a stuffed animal in her hand waiting for my daughter to grab the basket. Security ran screaming at my at my daughter that she needs to pay for that... for what?! She was grabbing a basket, from Inside the store!!? Oh wait, she's a black girl...gotcha. I will never shop at this store again. We shopped here all the time. I actually had just purchased an online order that my daughter and her friend were picking up. They went in first to grab a couple things I forgot. I'm disgusted by your racist and age discrimination.
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January 2023 by Kari M.
Well Safeway in Roseburg just accused my daughter of stealing when she went to grab a basket. She had nothing on her hand. Her friend who standing to the side had a stuffed animal in her hand waiting for my daughter to grab the basket. Security ran screaming at my at my daughter that she needs to pay for that... for what?! She was grabbing a basket, from Inside the store!!? Oh wait, she's a black girl...gotcha. I will never shop at this store again. We shopped here all the time. I actually had just purchased an online order that my daughter and her friend were picking up. They went in first to grab a couple things I forgot. I'm disgusted by your racist and age discrimination. This happened at the Roseburg Oregon location, Sunday evening 1/29/23.
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July 2022 by Andrea Zielinski
I just wanted to give a shout out to Ted W. I had to pick up 4 large cakes for our company picnic early Saturday morning. Ted was stocking nearby in a different department (I think dairy) but noticed I had been waiting a while. He asked if I needed help and after I told him what I needed, totally took care of me! The cakes were too many/too large to fit in my one cart, so he wheeled my cakes to the checkout in the bakery cart… all the way pleasantly chatting to me. Once I checked out, he the wheeled my cakes and loaded them in to my car. Amazing customer service! Thank you!!!!!
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May 2022 by Terry C.
We would normally give this Safeway a five star but on this day only, so far, on Friday, May 13, the store was in rare form. Until that Friday we have enjoyed coming and shopping there. We're hoping the problems we observed then were just a fluke. It started off by trying to get help at the meat counter. Three employees, 2 guys and a female, looked to be having a private party behind the counter and acted put-out to have to help my husband and me. They continued the party after helping us which included throwing a baseball size of ground meat at each other that landed outside the counter on the floor. My husband watched one of the guys pick it up and throw it back at the other guy inside the meat cutting area. At the Deli, the older woman employee gave me wrong price labels on EVERY product. And they were not prices that would change with the coupons at the register. I asked the guy employee to help and he correctly repriced what I had bought. The woman employee wouldn't investigate what she was doing wrong on the pricing and it was very frustrating. Never have had this incompetency at the Deli counter before. Also, there was nothing at 11:45 am in the hot case other than fried chicken. No hot Asian food or misc items to buy already made otherwise, that are usually there. Somebody was really dragging their feet-nothing out for lunch. In the bakery, I asked a bakery employee putting things in the cases if they had a flan cake with the fruit on top that I've bought there many times before and she answered, I don't know, I'm new here. Never offered to extend herself any further, like check with someone or ask about it. Also, many spaces in the bakery were empty without product, and we had never seen that there before. Also, at checkout, my husband asked the manager in his office about there not being a single bagger at checkout and also mentioned the meat throwing event. The manager reacted saying Oh, in a very unconcerned way, and never got up to see or check out anything. We left the store feeling very dissatisfied. We only grocery shop at this store and hope it will return to the well managed and clean store as it has always been previously.
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April 2022 by Bonnie G.
Worst checkout experience ever. Won't be back would never recommend anyone go there. Only one checkstand open at noon. Have to use self checkout. What a nightmare . Machine was asking for staff assist repeatedly for no reason. Even before items scanned Manager no help. Treated me with contempt. I was humiliated. Had tears rolling down my cheeks. What a horrible experience.
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November 2021 by Remy R.
Hey, Remy The Rat here from Ratatouille! Have you ever thought to yourself, "I like to lift people up when they are down"? Well I have. Let me explain.This Safeway is currently at a two and a half star rating on Yelp. Do I fear my life when I shop for some mustard due to the painfully dim lighting and eerie sounds of faint screams? No. Are the shelves falling apart due to the rippling panic on Earth when there was a food shortage which started the post-apocalyptic world? Nope. Are there flying demons that roam the isles, searching for small children to snatch up and fly away to eat in the seafood department? No, I can promise you...there are not. Don't get me wrong, I enjoy a good bad rating writing session. Although, it seems as though that is all this Safeway receives. I have walked in and out of this Safeway more times than you can count to ten. And not ONCE have I left with a frown upon my rat face. So heres to lifting up this Safeway and doing my daily public service. We love you Safeway, you are not alone in this. Your favorite neighborhood chef with little tiny pink hands,-Remy The Rat
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May 2021 by Don P.
Wow, the service keeps getting worse, the prices highest in town.Good luck check out, the store can be packed and you're lucky to have two checkers, and a long line at the self checkout. Been here 20 years and it just gets worse and worse. Sometimes 50% higher than other stores and all the employees hate it. They jack around hours in order to avoid paying benefits. No more, I'm done.
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April 2021 by Bruce Van Lawick
The pharmacy rushed my prescription so I can make an important meeting on time.
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February 2021 by Destiny M.
My friend worked here for a couple months and was doing great. At the end of her shift, her manager in the deli pulled her aside and forced her to quit against her will. Really disgusting and negative environment for anyone to be working in. Wouldn't recommend letting your kids get their first jobs here. I've seen the manager a couple times myself as well, and she was rude every time I came into contact with her. There was once point I asked to have some ham off the bone cut super thin for my dinner that night, and she cut it about half an inch thick and then walked off after handing me the bag without saying another word to me. Def don't recommend going here for your meats. Walmart would even be better then this to be honest...really disappointed as I've been coming here for awhile, but I've just had enough sadly.