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March 2024 by Patricia Kolb
Under staffed. Very long line every single time I've been there.
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February 2024 by Bill D.
I tried to transfer prescriptions from another pharmacy, but the original pharmacy said they didn’t receive a transfer request. I called Safeway to tell them, and they couldn’t have cared less. I had to ask them to please send again, but I don’t think they didI gave up and went to Fred Myers.
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January 2024 by LE Flores16
Great customer service!
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January 2024 by Kevin Bigler
Slow you can never get a hold of anyone
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January 2024 by Sonja Allen
Worse than Albertson's
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October 2023 by Michael “Micah Darko” King
Good experience with their pharmacy so far. And unfortunately, after many years with albertsons. I have a fresh pass and there are pharmacy. I can never get them to pick app the phone I can call them a 100 times and my dog has seized your meds. I have mirroring a lot of different meds. I am a caregiver. I sell my mom's meds around my profile and if they never answer the phone. Fortunately, I'm going to have to switch everything over to Safeway. Fortunately with my fresh pass. I guess I can just start getting all my groceries and everything from them delivered. It's not too much further away. Albertsons closer, but I'm in a wheelchair. So it's important That I have contact with them before I schedule medical transport to drop me off. Or if they're going to wait, you know, my prescriptions all need to be ready.
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October 2023 by Wendy “Wonder Woman”
Not enough staff. Long wait lines to pick up and days to get a prescription filled. Most of the staff they do have are friendly.
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August 2023 by sarah ehmer
Unfortunately there was an emergency yesterday that delayed prescriptions and the pharmacy had closed. I was assured all was good and everyone was okay.I was also assured of receiving a text message no later than an hour after I arrived.That wasn’t in my timeframe because my dad had to be home from therapy.So, I asked them to at least call me when it was filled to talk about a transfer because I don’t live in the area.These were both inconvenient things but we pushed the therapist out and waited anyway.I did not receive a text or call an hour nor any hour later and it was very busy inside so I left, planning to call this morning.I asked about a transfer, got info and when I brought up not receiving a text, Celia said “okay well you have a good day”If something’s wrong with your messaging system whether it be you or the computer, fix it ??♀️
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August 2023 by Shaun Weaver
I showed up there this morning at around 10 only to find out their technician was late for work. I sat in the line a good 10 minutes not being acknowledged. Really poor customer service.
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April 2023 by Rob VanNorsdall
Extremely long wait times. Each customer has to wait for a consultation from the pharmacist before the next customer can be helped. With one pharmacist on duty, this results in unnecessary wait times. It would be easy to implement a system where the pharmacist gives a consultation at a separate counter after the transaction is complete, but here we are
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January 2023 by Kari Moyo
Well Safeway in Roseburg just accused my daughter of stealing when she went to grab a basket. She had nothing on her hand. Her friend who standing to the side had a stuffed animal in her hand waiting for my daughter to grab the basket. Security ran screaming at my at my daughter that she needs to pay for that... for what?! She was grabbing a basket, from Inside the store!!? Oh wait, she's a black girl...gotcha. I will never shop at this store again. We shopped here all the time. I actually had just purchased an online order that my daughter and her friend were picking up. They went in first to grab a couple things I forgot. I'm disgusted by your racist and age discrimination.
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December 2022 by Sara Domenico
Absolutely rude disrespectful human’s running the show over there at the pharmacy. I have never had a problem talking to anyone on the phone as I’m a decent person. I was treated like garbage for asking when my prescription would be available since it had been days since it was sent over. I understand frustration in the workplace especially right now, but if I spoke to anyone the way I was spoken to I’d be FIRED! I never raised my voice , or spoke out of line so I don’t know why I was treated so poorly. I don’t write reviews as it’s weird to me , but I have to speak up for everyone to be careful when asking questions at Safeway pharmacy. I would put names out , but I’m not a horrible person.
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October 2022 by Julianne Upton
I called in ahead of time to ask about a covid vaccine. The person on the phone said NOTHING about needing an appointment, I even said great I'll be in tomorrow. I live an hour out of town and time off work. When I got to the pharmacy they said I needed an appointment and were completely unsympathetic. I was I supposed to be psychic and it was my fault for not asking to schedule an appointment when I had no way of knowing I needed an appointment because the pharmacy tech said nothing about needing an appointment.
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September 2022 by Kuli
This pharmacy has overcome so much from all the covid issues, other pharmacys closing, staffing issues and long long lines. We hung in there and now can say they have a wonderful staff that have great personalities that can get us in and out of the store. I hope this continues.
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August 2022 by Ch Wafe
This is the most poorly operated pharmacy I've ever used.I waited in line for 45 minutes until I was initially helped at 12:45 p.m.Then they close from 1-2.I was told to return again at 2.I arrived at 1:55 and then waited an additional 35 minutes.I will never use Roseburg Safeway Pharmacy again.