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July 2024 by Nathan shoultz
Very happy with changing to a credit union!!
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July 2023 by Briana Warner
Put the ATM back where it was so I don't have to wait 20 years behind people in the lines that I don't need to go to that is the stupidest thing I've ever it's a great Bank
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December 2022 by J T
Who's the genius who thought of putting am ATM in a teller line? I have had to wait almost an hour multiple times recently just to use an ATM because there will be one single person holding up the line at the teller IN FRONT of the ATM. One of the dumbest ideas I have ever seen if you want to put the ATM there then only allow tellers on the other side
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December 2022 by Gloria L.
Rachel Thompson was out Loan Officer for a home we recently bought in the Roseburg, Oregon area. She was excellent, always on top of paperwork and had answers to questions we might have. Prudy Munson also worked in the office and always answered the phone when we called. This is really important when you're buying a home on a timeline and needed things to go through on time. Rachel has retired but the person who has taken her place has contacted us to make sure we had her contact info in case we needed it. Umpqua Bank has done an excellent job on our mortgage. I would definitely use them again if I needed another loan.
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December 2022 by Wayne Hansen
I needed some extra information about an automobile loan I payed off a couple of years ago that originated at Umpqua Bank. At around 4 PM there was no waiting to see a teller and Brittany Burke did an outstanding job of getting the information I needed. I have never mentioned a specific person in a review before but feel the quality service I received warrants it.
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August 2022 by Alex B
These people are only interested in helping you if you have obscene amounts of money or absurd credit scores. They are nice and accommodating right up until they find out you aren't gonna get them a fat commission or some kind of benefit. After that they lie, they obfuscate, and they do whatever they can to get you off the phone. They are not interested in helping, provided good service, or anything but ripping money out of the hands of good people working hard for what they have. Disgusting.
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June 2022 by tash lynn
Been with them for years their change of hours has now made it to where I'm constantly having to pull only 20s out of the ATM switching banks that have better hours to serve their customers I'm sick of having to pay in 20's to many people work 9-5 and they cant even stay open until 5:30 like they use to!
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March 2022 by Alexander Billingsley
These people are only interested in helping you if you have obscene amounts of money or absurd credit scores. They are nice and accommodating right up until they find out you aren't gonna get them a fat commission or some kind of benefit. After that they lie, they obfuscate, and they do whatever they can to get you off the phone. They are not interested in helping, provided good service, or anything but ripping money out of the hands of good people working hard for what they have. Disgusting.
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March 2022 by John Maritch
This bank is faulty with stuck up manager who scamed me and embarrassed me infront of a lobby full of people saying my balance and the cause of my balance..someone needs to train the kids working there
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November 2020 by Nick C
Awful. Terrible at maintaining a functional drive-thru, worst ATM in the history of ATMs, and soulless interior. Unconcerned, dismissive attitudes. I'm closing my account in favor of stuffing my money into a mattress, launching it into the river, and hoping it will make its way to me again in a moment of need.
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August 2020 by Mary Gill
Today at about 230 pm I Pulled up at the drive through there were 2 cars one on each side the person in the outside lane finished and drove off I waited a few minutes and decided the guy I was behind must have something complicated so I moved to the outside lane. Sent my check in the tube to the teller a couple minutes later the truck I was behind finished and drove off I sat for a minute thinking ok my turn, nope another guy drove up the teller helped him with his transaction and he drove off. Then teller stepped over and I saw him with my tube he say cash or deposit he sends back my money I would have assumed the guy just didn’t see me or not paying attention. However he never said thank you or goodbye. Did not say anything to him about feeling ignored so I can only assume the guy is just rude. It’s not waiting that bothered me is was feeling ignored!
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August 2020 by Mikey “Munkie” Davidson
The people here are very snobby, I've been banking with umpqua for a couple years now thos branch and others. This is the first time that I have been treated with complete disrespect. Will be going elsewhere. Incase you haven't noticed your in Roseburg Or, Not 90210
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April 2020 by Gaby _Rosales
The best bank in roseburg. They are very professional and all very sweet! My wallet was recently stolen and they have all been so very helpful:)Recommend only this Umpqua bank because the people at the other one are very rude.
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October 2019 by Mikey Davidson
The people here are very snobby, I've been banking with umpqua for a couple years now thos branch and others. This is the first time that I have been treated with complete disrespect. Will be going elsewhere. Incase you haven't noticed your in Roseburg Or, Not 90210
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August 2019 by Arianasmommy _rosales
The best bank in roseburg. They are very professional and all very sweet! My wallet was recently stolen and they have all been so very helpful:) Recommend only this Umpqua bank because the people at the other one are very rude.
