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January 2024 by Don W.
What horrible customer service, I went to open a savings and checking account. The woman was very rude and condescending. She told that I had to wait 15 minutes while she takes a break. What happened to customer service? I was going to put a huge amount of money in the account. But I will go somewhere else, I will not be treated this way as a customer.
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January 2023 by debbie hallauer
My favorite BankGood people and excellent service
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November 2022 by Maria R.
if you like paying a lot of fees this is the bank for you. I travel to Canada a lot. Umpqua charges you every time you use your debit or credit card in Canada. they charge you to buy Canadian money and they charge you 15.00 to put unused money back into your account. I am closing my account and taking my business to BECU where they don't charge you ridiculous fees. so if you like wasting your money this is the bank for you
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October 2022 by James W.
I'd honestly give this place zero stars. I had been with this bank for 2 years as a business and 3 years as a personal account. I got caught in a loan scam and they decided after 2 weeks that I was no longer welcome as a customer in any regard. I was not informed of this for 3 weeks. I had to physically walk into the branch and was finally told because I was scammed somehow I put the entire bank at risk and that no account with my name associated with it will ever be accepted again. If you bank here be very cautious about any and all your information or you'll lose your banking status. And this was all decided without so much as a phone call or email to me telling me what they did. Oh yes I forgot I had to tell my situation to every bank teller and person I talked to on the phone 7 times before any note was written in their system as to the reason my account was frozen.
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September 2022 by marilyn johnston
Umpqua Bank makes it hard for working people to do banking. 9-5 even drive up window, that use to be open until at least 5:30pm I have taken a lunch ran over there to deposit cash and they were closed inside and window at same time???Credit Union down the street is openlater.
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August 2022 by Google user
Umpqua Bank makes it hard for working people to do banking. 9-5 even drive up window, that use to be open until at least 5:30pm I have taken a lunch ran over there to deposit cash and they were closed inside and window at same time??? Credit Union down the street is open later.
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March 2022 by Bill I.
I would give a negative if I could . This bank is a nightmare. I have been banking for decades and have never had such poor customer service. Robert the bank VP is absolutely horrendous. Promises call backs rarely delivers. Assures problems are corrected only to get home to find the problem still exists. When I walked in to the bank at 3 PM in the afternoon to try and fix the problems , Robert says "we can't help you I have to go get my kids".The next Monday when I went in I was told Robert is on vacation. Brad the assistant I assume is just a bad. Promises call backs when dealing with problems, nothing. I have been jumping through hoops to get online banking and bill pay for my hospitalized father and it's literally been weeks. We are in the computer age not the Stone Age. Made a large deposit that's didn't show up all weekend so went to the beach only to find it had been deposited in a wrong account. When I expressed the negative sentiment that was being expressed in the community the response was " no way we have 95% of all deposits in Douglas County". I'm here to tell the world there are many options, this one should be your last choice. Don't walk away from this bank run.
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May 2020 by Paul Pelletier
Matt is the best. He worked with me and made my experience with this bank one of the best I've had ever. Answers all my questions and walked me through anything I didn't understand. Can't imagine some of the reviews being anything but great.
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March 2020 by Jim D.
They're NOT the great bank they're trying to tell us they are. Deposited money onto savings but the guy was kinda busy so he didn't listen (or wasn't paying attention) and put it into the checking. That would have caused my largest automatic payment to be late and would have potentially caused problems for months or years. For some time now, my branch never has enough employees and I always have to wait. I've tried using their online banking and I found transactions are routinely delayed 5 to 7 days. When I asked about a ReFi loan, they pushed me off to someone on the phone in another state. He was really trying to close me on a higher rate than I was expecting, end when he couldn't close the deal, they sold my name, address, and phone number. I've now been inundated with so many junk phone calls (specifically about mortgages) that I had to change my unlisted number. These are not the nice local people they once were.
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January 2020 by Lindon Higbee
This branch only. My mortgage branch is great. Manager at this location outright lied.
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February 2019 by Leslye E.
What a horrible experience! We got funded for a new house (yea) but they screwed up our final closing papers and didn't even know until I pointed it out. Then they screwed up again when they sent the paperwork to the title company. When we asked why the closing costs were different, our loan officer told us the title company would explain it. We were told that if we open an account with them, we could save $500.00 on the closing costs...so we did. They lost my husband's debit card twice, told us we were guarenteed a credit card (we were denied), and when we complained, the bank manager never called back. Remember that $500.00 savings? They turned it into the IRS as interest income so now we need to pay taxes on money we never had! We were never told about that...we would have never agreed. Run away from banks, run especially fast away from Umqua Bank!
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April 2018 by D m
Great customer service.
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January 2017 by Jasmine Brinkman
💵day.
