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November 2023 by Kari A.
I have been with us cell for years and have never felt the need to review. Today Matt took over 3 hours of his time to make sure I was getting the best deal on my bill, to set up the two upgrades and new phone line I needed, did not try to sneakily sway me in any direction but provided honest reviews of products and services. Although it was a long day (as I always plan for in any cell phone store), I ended up walking away with three new phones and accessories, a much cheaper bill than I walked in with, and something awesome for me (and I wasn't getting a new phone). So, fantastic customer service kiddos to Matt for listening to all my rambling and being a really awesome person to deal with (and major props to Brandon too, for answering a bunch of random questions). You made this experience actaully pleasant and my kids extremely happy.
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October 2023 by Candace Robinson
Tim is the man to sell you plans efficiently! Excellent customer service. No surprises at the end of transaction.
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February 2023 by Sunshine Moon
Thank you chandler I believe that’s his name one of the managers he did a wonderful job helping me through a very stressful situation and did the best he could to make the situation ? right ,you are a awesome team there thank you everyone there I appreciate your guys hard work
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February 2023 by Colin Boyer
Been sitting here for an hour while multiple customers who showed up after me have been helped.
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December 2022 by Tim DCR
Very knowledgeable staff some wait time but not bad. Any questions or concerns I have had are always addressed and resolved..
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October 2022 by Brian Bandelman
Spending time on their customer service line makes me want to hit myself in the face with a hammer. Repeatedly.
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October 2022 by James Austin Breslin (Brez)
Professional...Very good service...They help me resolve my issues...
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March 2022 by Derrick Sisson
Brady and Samantha are so helpful, knowledgeable and friendly. I would highly recommend you to stop in and talk to them about cell services. I am so pleased with not only them as reps but also with Cellular One as a provider.....5G is amazingly fast and it works all over town all hours unlike other providers.
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January 2022 by Analee Wulff
US Cellular has the worst service! They sent me an email saying they would give me a discount to receive paperless statement. Then I never received a $5 dollar discount. I also never received a paperless bill. I called to find out why and was informed that I was supposed to log into some websites to find my own statement but if I want to pay over the phone it would be an extra $6 . I will be spending tomorrow afternoon switching to TMobile.
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January 2022 by Daniel Wagner
Received Amazing customer service from a associate named Sam today she was extremely knowledgeable and polite. One of the best cellular experiences and the best and cost effective prepaid experiences I have had thanks to her definitely deserves an increase in wages
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December 2021 by Aladin Darkness (Miner79r)
I got the name of the salesperson that ripped me off in Grants Pass, and their managers name.
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December 2021 by Whit Knee
DO NOT DO ANY TYPE OF BUSINESS WITH THIS STORE INCLUDING WITH THERE STORE MANAGER BRADY. I was a current customer with 2 carriers. I choose to keep my US CELLULAR account over my AT&T account, MY WORST MISTAKE EVER! I spent 4 plus hours with there associate Dan Johnson. He told me he was taking care of the activation fees an that my bill would be $75 higher each month, which was fine. HE RIPPED ME OFF COMPLETELY! I requested to move my 2 lines from AT&T to US CELLULAR an he gave me 3 lines on a agreement plan for 30 months, without my knowledge! Now I’m stuck with it. My bill went from $180 monthly to $400 monthly now I’m paying more then I was in the beginning having both accounts. When I contact the store manager explained my situation he told me he would take care of it. HE LIED TOO! HE CONTACTED ME 48 hrs later an claimed there was nothing he could DO OR HELP ME WITH THAT HE COULDN’T change the situation, that I was locked into all 3 lines. NOT TO Mention they said that they were going to take care of all the activation fees, which were added to my bill, also. BAD COMPANY BAD CUSTOMER SERVICE, THERE IN IT FOR THERE PAY CHECKS, THEY DONT TAKE CARE OF THEIR CUSTOMERS.
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May 2021 by Dan Wagner
Received Amazing customer service from a associate named Sam today she was extremely knowledgeable and polite. One of the best cellular experiences and the best and cost effective prepaid experiences I have had thanks to her definitely deserves an increase in wages
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March 2021 by Katie Windsor
Love this place.
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January 2021 by Carlos K Denny
A Good place to go for best phone price ever.
