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October 2025 by Kristen Wright
Amazing customer service, great communication and did a great job on my car.
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October 2025 by Brianna Majors
I’ve been to Caliber Collision twice this year, and both times they’ve gone above and beyond. After my first experience earlier this year, I knew I could trust them again when I recently needed repairs. The process was fast, professional, and surprisingly stress-free.
Autumn, my estimator, was outstanding. She kept me updated every step of the way and made sure I always knew what was happening with my car. Her communication was clear and consistent, and she handled everything with such efficiency that it made an otherwise unfortunate situation feel manageable.
From start to finish, the team at Caliber Collision made the repair process simple, transparent, and quick. I’m so grateful for their professionalism and care. I wouldn’t take my car anywhere else!
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September 2025 by Brad Christiansen
I've never received so much attention, updates and confirmations from an autobody shop - I would never consider going anywhere else next time!
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September 2025 by Tay
They fixed my car :)
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August 2025 by Nicole Dowell
Came in on a hot day with a broken window motor and broken air conditioner and no appointment, they were so accommodating and fast. Best customer service I’ve ever had. Had me back in the road better than ever. I can’t thank them enough! Highly recommend!
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August 2025 by Danielle Mower
I had an absolutely terrible experience with Caliber Collision, which was unfortunately recommended by our insurance company. I trusted that I’d be taken care of — instead, I left with a car that was unsafe, poorly repaired, and illegally on the road.
To begin with, communication was terrible. Associates were rude and unprofessional. Requests for routine inspections after an accident was denied due to lack of equipment at the shop. This shop is not equip to deal with insurance claims. When I finally picked up the car, it was clear no one had inspected their own work either.
There was still broken glass left inside the vehicle, which is unacceptable from both a safety and cleanliness standpoint. Even worse, they charged us for a new hatch, but very likely installed a used, scratched, and visibly damaged hatch instead — essentially committing fraud.
The car was not road-safe or legal when we drove it off their lot. Not only is that dangerous, it shows a complete lack of accountability and professionalism.
This shop clearly doesn’t check their own work, doesn’t care about safety, and has no problem charging for parts or labor that they don’t actually provide.
Avoid this place at all costs — and if your insurance tries to send you here, push back and request a shop that actually takes pride in their work and prioritizes customer safety.
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August 2025 by Mariah Dichari
I recently bought a Toyota Forerunner and not even two days off the lot I accidentally ran into a garbage can. I was completely heartbroken and called caliber collision because a friend had recommended them. I was in tears and feeling so embarrassed and overwhelmed. They met me with nothing but grace. The moment I walked in the team was incredibly kind and understanding the woman at the front desk didn’t just check in on me. She comforted me and talked to me through everything and truly helped me calm down. I knew that I was in good hands right away. They gave me an extremely fair and honest estimate and even worked with me to get my price to a place that I could manage. They kept me updated every step of the way and when I got my car back, it looked absolutely perfect. I couldn’t believe how good the work was and it only took them a few days. Fast forward two days later- I get into another fender bender with another car. The person who owned the other car went to another shop to get a quote and it was unbelievable for just a few scuffs. So I recommended that they go to caliber on commercial Street. Without hesitation, they looked at it. They took the car back and they buffed it out. They did this completely free. That kind of generosity integrity is rare and it means so much to me. I’m so thankful for the people at caliber collision. They have made an extremely stressful experience, feel manageable, and they’ve truly gone above and beyond for me not just once but twice now I will be recommending them to everyone. I know they’ve earned my trust my appreciation in my business for life.. thank you Caliber!
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August 2025 by Elmer Doll
I recently had Caliber Collision on Commercial St NE in Salem OR do some bodywork for me and I would highly recommend them to anyone looking for vehicle body repairs, you will not be disappointed.
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August 2025 by susie valdez
In the span of 5 years I have had to take my car to get repairs for damages done by someone else. Caliber Collision has always taken very good care of me and made my vehicle look brand new again. I was very happy with the work
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August 2025 by Amber Smith
Caliber Collision did a great job repairing my car. They kept me up to date with the progress and a date of completion. My car was ready a day early and they did a great job. My car looks brand new because of the quality work that Caliber Collision did. I highly recommend using Caliber Collision for any repair work for you vehicles
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July 2025 by Zack C
Autumn and the team did an amazing job! The car wasn't just fixed and repaired, but the paint was masterfully blended in with the factory paint job and looks brand new.
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July 2025 by Anna Neet
I highly recommend Caliber Collision for your auto body needs. Excellent customer service-from
the greeting when I arrived, the thorough examination on the damage of my car, and excellent communication from start to finish.
I was well taken care as they called the rental car company to come pick me up and then I was able to leave it there when I came back to pick up my car.
You can trust Caliber Collision with your auto body needs. It’s not a complicated process working them, and they know what they are doing!
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July 2025 by Autum Frantz
This place is so nice and Autumn was super sweet… maybe I’m biased because my name is also Autum, but I’d recommend.
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July 2025 by Macie Fields
Very nice people, helped us with our rental , car was returned when promised.
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September 2024 by Margaret Shell
Very impressed with service, communication and workmanship! Smooth!
