Best Buy has received mixed reviews from customers. While some appreciate the friendly and helpful staff, others have reported negative experiences with service and product availability. Customers noted a significant change in the store's inventory, expressing disappointment at the empty shelves where DVDs and CDs used to be. While one shopper found a great deal on a Sony Laser projector thanks to a helpful employee, another encountered a rude staff member in the cell phone section. Many customers highlighted the variety of products available, especially in the open box section, and acknowledged the knowledgeable staff. However, some felt let down by the lack of understanding from employees regarding their tech needs and expressed frustration over long wait times for assistance. Overall, while Best Buy offers a range of products and some dedicated staff, there are areas for improvement in customer service and product offerings.
