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January 2025 by Ashlynn
Best body shop. Super quick and reliable work. I got my car back quicker than estimated and it looked brand new. I couldn’t notice any difference.
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December 2024 by Jodi Mack
This place needs to get it together, They have had my truck for 2 weeks when they said it would take 3 days, I had to go in and complain for them to give me a loaner, On top of that it won't start, The manager threatened to come tow it and again leave me with out transportation, They do not have it together!! STAY CLEAR OF THIS BUSINESS. ALSO PAINT ALL OVER MY RIMS AND TIRES.
THEY DIDNT COVER THEM AT ALL.
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December 2024 by Robyn Rubsam
Took 3 months to get an estimate and get my windshield replaced. I was quoted 3 weeks, and after the 3rd call it turns out nobody thought to check to see if the windshield has been delivered to the dealership that I got my warranty thru.... ugh
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August 2024 by Rienna G
I recently had my windshield replaced only for a month later to get a rock chip. Marissa at the front desk so kindly got me in quickly on a Friday evening before they closed. Wesley fixed my rock chip and did so taking care of the recent tint job that had been done. Wesley went above and beyond and at the end of his day and week. They were so kind, professional, and saved my windshield from the chip becoming worse: Wesley’s work from replacing my entire windshield to now repairing a rock chip is always impeccable. I highly recommend him and Capitol Collision.
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May 2024 by Stephanie F
Detailed and good communication through out the whole experience.
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May 2024 by Jennifer Newman
They are on top of their game. My bumper is perfect, and they replaced my broken visor.
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April 2024 by Kamille L
Unfortunately I've had to come here 3 times now. But they always do a great job fixing my car. I refuse to go anywhere else! They are also kind and accommodating. I appreciate the tea/coffee/water and my toddler appreciates the kid magazines!
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February 2024 by Dawn Watson
Great place and great service and people.
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January 2024 by Ken M.
Did a poor job, damaged my car blaming me for the car that took more than two weeks longer, stay away
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January 2024 by Anna Waite
Super friendly people
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December 2023 by Loli Pena
disappointed on what they consider finished work. our back bumper had to be replaced. they gave us back our truck and the driver side of the bumper was not flushed. leaves me to question do they not have someone do a 2nd look to make sure or if they do, said person didn't care. i would give them 1 star for that, but i will give them 3 stars because when i took it back and called out their error they took ownership of the issue. quickly acknowledged it was not flushed and stated it was "way off". it was a quick fix.
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November 2023 by Mannersrgone B.
From the moment I stepped foot into Capital Collision Center for my initial estimate, it became evident that my concerns were not unwarranted. Not only did I notice the lack of a warm welcome, but even basic amenities such as water or a cup of coffee were nonexistent. The office staff, content behind their counter, made no effort to engage or assist customers beyond their designated areas. This initial impression set the tone for the numerous missteps and failures that followed.After receiving my initial estimate and setting a work date with your facility, I took the initiative to send an email inquiring about the progress of the insurance claim. Shockingly, my inquiries went unanswered, prompting me to send a total of five emails in an attempt to establish communication and seek clarity. Unfortunately, each attempt to gain information was met with a deafening silence.This radio silence persisted until last Friday, when, out of the blue, I received a rushed phone call from your receptionists (or whoever they are). It became apparent that they had misplaced all the documentation I had painstakingly provided during the initial estimate. To say that this level of incompetence was disconcerting would be an understatement. Despite my mounting frustrations, I held out hope that we could salvage the situation and move forward.However, it was during this chaotic phone conversation that my wife inadvertently pointed out a critical error. The appointment date, which we believed was scheduled for 11/23/23, in your own handwriting, was, in fact, on a Sunday. It was at that moment that the truth was revealed—the appointment had been mistakenly scheduled for today, Monday. Astonishingly, your team chose to wait until just minutes before our appointment to inquire about crucial insurance details, liability, and the amount I would be responsible for.Given the circumstances, it would be utterly irrational for anyone to entrust their vehicle to your care. To do so would be akin to signing an open check without any assurance of accountability or transparency. Consequently, I informed the gentleman on the phone that I would contact my insurance company on Monday to discuss the matter further. Disappointingly, he sent two emails on Saturday morning that failed to address the core issues, and subsequently failed to respond to any further communication attempts throughout the weekend.To add insult to injury, in a subsequent email, the same gentleman attempted to shift blame onto us, citing a miscommunication regarding the insurance provider's details. Not only was this response unprofessional, but it demonstrated a complete lack of accountability for your team's actions. Furthermore, he insinuated that, due to this miscommunication, your facility would be unwilling to conduct business with us, ostensibly to avoid any potential problems in the future.The ramifications of this entire ordeal are dire. What was initially anticipated to be a two and a half month process to repair our vehicle has now been extended to nearly six months due to the fact that we must start the entire process from scratch. This immense delay and the subsequent inconvenience merely compound the already overwhelming frustrations caused by your establishment's incompetence.It is unfathomable that your organization refuses to acknowledge any responsibility for the numerous shortcomings and delays that have plagued this entire experience. Instead of seeking resolution and providing exemplary customer service, your team has chosen to place the blame squarely on the customer, while responding with unprofessionalism and a complete lack of accountability.
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November 2023 by Joe G.
I wish there was a spot to give zero stars because that's exactly what this place deserves. Apparently you can't leave your vehicles outside anymore because if a bird poops on them, the paint will fall off your vehicle. At least that's what the idiot at this place tried to tell me why my paint was coming off my truck brand new 2022 truck and this idiots excuse was you must've left it outside and let some bird poop sit on it and it etched your paint. This place is a joke. The guy with the blond hair in the beard is a complete moron. Hope you don't get him because he has no idea what he's talking about. This place is the biggest joke of any place I've ever been. So beware apparently paint on a vehicle cannot be exposed to elements outside anymore because it will ruin your paint Less than a year. That was the most pathetic answer I've ever got any question I've ever asked you, sir, that help me today you are an idiot.
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October 2023 by Jason B.
Dear Capital Auto Group, I am writing to express my profound disappointment and frustration with the service provided by your Capital Collision Center. It is imperative that I share the full extent of my experience, as it serves as a cautionary tale for anyone considering seeking assistance from your establishment. From the moment I stepped foot into Capital Collision Center for my initial estimate, it became evident that my concerns were not unwarranted. Not only did I notice the lack of a warm welcome, but even basic amenities such as water or a cup of coffee were nonexistent. The office staff, content behind their counter, made no effort to engage or assist customers beyond their designated areas. This initial impression set the tone for the numerous missteps and failures that followed. In August, I found myself involved in a collision caused by a reckless driver. Despite my insurance company, Geico, finding me not liable within the first 12 hours, the handling of my case quickly spiraled into a nightmarish ordeal when I reached out to Capital Collision Center for support. After receiving my initial estimate and setting a work date with your facility, I took the initiative to send an email inquiring about the progress of the insurance claim. Shockingly, my inquiries went unanswered, prompting me to send a total of five emails in an attempt to establish communication and seek clarity. Unfortunately, each attempt to gain information was met with a deafening silence. This radio silence persisted until last Friday, when, out of the blue, I received a rushed phone call from your receptionists (or whoever they are). It became apparent that they had misplaced all the documentation I had painstakingly provided during the initial estimate. To say that this level of incompetence was disconcerting would be an understatement. Despite my mounting frustrations, I held out hope that we could salvage the situation and move forward. However, it was during this chaotic phone conversation that my wife inadvertently pointed out a critical error. The appointment date, which we believed was scheduled for 11/23/23, in your own handwriting, was, in fact, on a Sunday. It was at that moment that the truth was revealed--the appointment had been mistakenly scheduled for today, Monday. Astonishingly, your team chose to wait until just minutes before our appointment to inquire about crucial insurance details, liability, and the amount I would be responsible for. Given the circumstances, it would be utterly irrational for anyone to entrust their vehicle to your care. To do so would be akin to signing an open check without any assurance of accountability or transparency. Consequently, I informed the gentleman on the phone that I would contact my insurance company on Monday to discuss the matter further. Disappointingly, he sent two emails on Saturday morning that failed to address the core issues, and subsequently failed to respond to any further communication attempts throughout the weekend. To add insult to injury, in a subsequent email, the same gentleman attempted to shift blame onto us, citing a miscommunication regarding the insurance provider's details. Not only was this response unprofessional, but it demonstrated a complete lack of accountability for your team's actions. Furthermore, he insinuated that, due to this miscommunication, your facility would be unwilling to conduct business with us, ostensibly to avoid any potential problems in the future. The ramifications of this entire ordeal are dire. What was initially anticipated to be a two and a half month process to repair our vehicle has now been extended to nearly six months due to the fact that we must start the entire process from scratch. This immense delay and the subsequent inconvenience merely compound the already overwhelming frustrations caused by your establishment's incompetence. It is unfathomable that your organization refuses to acknowledge any responsibility for the numerous shortcomings and delays that have plagued this entire experience. Instead of seekin
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September 2023 by Andrea Anderson
Friendly and great attention to detail.
