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December 2023 by james bailey
Our experience with CarMax was very good. The car was shipped quickly and our sales rep., Bob in Salem, OR., was excellent The store manager and the other staff were also very helpful. We love our purchase.
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November 2023 by Beckner Media
Purchase went smoothly until we signed papers and were handed keys. Only then did they inform us that the windshield wipers were unusable and that they had to special order them. Of course the next several days it rained hard and we couldnt drive the car. They set up an appointment to replace the wipers, i brought in the car and was told that they didnt have the wipers yet after all. Another wek went by. Manager said that we could look for the wipers on our own while they waited for the ones they ordered to come in and he would reimburse us as well as giving us a free tank of gas for our trouble( we live 30 minutes away from dealer).Long story short, we waited another week, ordered the wipers on Amazon, got them in one day and i installed them. Manager said they would send us a reimbursement check. Still waiting.
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November 2023 by Champagne Creek Association
I uploaded all my data including the title received communication that everything was in order come on in when I came in they could not accept the title because it was a lease even though it was signed off as paid off.I came home 125 miles away went to DMV got new title when it came in the mail I did another on line offer it was 400.00 less.Drove back up told them my sad story and then were able to honor the old offer.The representative Ms Barrera was extremely helpful and professional.
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November 2023 by Michelle Zigenis
Overall my experience with Carmax was smooth and easy. Communication was great and pricing was clearly stated. The one area they could improve on was the communication between the online agents themselves and their communication with the agents in the stores. It would have saved them asking me duplicate questions a few times. I did an express pickup to buy my car and that transaction was very easy and did not take long at all. Overall I would recommend Carmax to other buyers.
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November 2023 by bigred22ize
Overall excellent experience. It took two weeks to ship from TX to OR. But it took a month to get it ready. This was the first really powerful car I ever got, so I appreciate them being so thorough with it. Just be warned: you're gonna have your patience tested with this CarMax. Everything takes a long time, from just waiting for an appointment to getting updates on a reserved car. I hate to say this is likely because of the pandemic, but so many places are still really slow.Shoutout to the manager Nick, the salespeople Eli and Itzel that worked with me. Very courteous and helpful. Itzel apologized more than a few times for how long it was taking, so they're probably aware of that slow reputation.Just try to be patient, because you'll end up with a quality car that's been methodically checked over.
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November 2023 by Angela Rich
My experience with CarMax in Salem was excellent.I was assisted by Brandy, who was knowledgeable, friendly, answered all of my questions, and didn't pressure me at all.I really appreciated how all of the pricing and financing options are transparent- nothing happens behind closed doors.The building is clean and welcoming and the cars are immaculate.
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November 2023 by Megan McCarthy
GOT AN AMAZING DEAL FROM A SUPER GREAT STAFF... THE ONLINE SYSTEM ABSOLUTELY SUCKS AND IS WAY TOO COMPLICATED BECAUSE YOU CAN NEVER GEY THE SAME SALES ASSOCIATE SO JUST GO INTO THE STORE..... SOOOOO MUCH EASIER
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September 2023 by Mary Anne S
We received an online offer by putting in the VIN number and answering a few questions about the car. We made an appointment and took the needed paperwork with us and sold the car for the online offer price. It was very easy and I would highly recommend.
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September 2023 by Cescilia D.
ERIKA OLIVA has the worst customer service, never was able to get in contact after she sold me my Honda civic when I still had concerns for the car and never put GAP on the contract after we discussed having it on there once I called a month later to clarify why she never put GAP on my contract she said she can't remember come a month ago what was discussed and couldn't help me any further since it isn't in her department. Worst " senior " customer specialist that I've ever came too. She also lied bout getting me reimbursed for the trade In car I had with my maxcare. They also just took that and never spoken to me after letting me know I'd get a check in the mail after finding out the agents that I was never going to get that check and they weren't sure why she said I was going too. She won't admits to her lies and is stuck up little girl old lady. HIGHLY DONT RECOMMEND !!!!
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August 2023 by Linda Dougherty
This was our first time ever selling a vehicle to CarMax. It was very quick and easy process. We were very happy with the quote they gave us. Eli greeted us the moment we walked in and continued to provide us updates on the process and timeframes. All in all, a positive experience and we would use them again. It made selling a car extremely easy. Highly recommend!
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August 2023 by Brook Lee
This was my fourth transaction with CarMax, and my first with CarMax in Eugene. Eli was extremely responsive and has a great personality. I was able to start my purchase before I ever arrived to test drive the car I selected and was in an out in about an hour and a half. He even gave us a great recommendation for lunch. I wish everyone in car sales was like Eli. I can't recommend CarMax in Eugene enough!
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July 2023 by Beth Treiber
I went to CarMax with a friend, for she needed assistance in having information written down that she wanted to obtain, which I did. Bob, Vera, and Erica were very helpful answering our questions and giving us the information we needed. My friend got the vehicle she wanted and is now waiting for it to come in, which we hope will be by Friday,July 11. There was no heavy pressure from anyone in buying a vehicle from them. They want YOU to be happy and satisfied with the vehicle you have chosen. Thank you CarMax.
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June 2023 by Juan Chavez
I want to take a moment to make sure that these 3 individuals who work at this store get some credit and some appreciation from one happy customer who was very stressed about making a huge purchase. Thank you to Vera for taking the time to help me with the process and finding my new vehicle to fit mine and my family’s needs. Kevin for the reassurance and the breakdown of how the care plan works and why it’s important to protect a huge investment. And last but not least Summer for closing the deal it was totally worth the wait and we are so grateful for all the patience and non pushy staff. Carmax is such a wonderful place to work with and the fact that every employee is non commissioned makes it that much better you don’t have to worry about sharks trying to get you to buy an overpriced car and they definitely have your best interest at heart thank you again. And love our new 2019 Kia Optima! ??????☺️
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June 2023 by catherine
Very pleasant experience at the CarMax in Salem. I didn't have an appointment, so had to wait for a bit, but I expected that. The front desk staff was helpful and nice. Once we were assigned an appraiser, the process for getting a cash offer was very quick and easy. The dealer we bought our new car from was able to match the CarMax offer, so they didn't actually buy the car from us, but I suspect that experience would have been just as easy. I also appreciated that the advisor we worked with let us know that a plate transfer is a thing in Oregon and much cheaper than a new plate/registration, especially since we have about 1.5 years left on the current registration. I would definitely use this service again, but I would make an appointment, if possible.
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June 2023 by Karen Gray
Great service, great staff, great trade value, great rate and I love my new car. There were a couple issues with the vehicle and CarMax stepped up! The 90 day warranty is a fabulous addition. My only complaint is the condition of the car. It had not been well detailed prior to my picking it up but otherwise, I would definitely recommend CarMax.