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January 2023 by Silvia Luna
I hade just opened a bank account with me and my daughter and I called to change the mailing address I let customer service know to change it I received my card but not my daughter card and when we first sign to get them got was same day and time the lady when we first went for are appointment was really nice and friendly but I think customer service can do I bit better because my daughter hasn't received her card and we been waiting since changing the address it's been like around 3 weeks and my daughter really needs her card she's a bit bummed out about it
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May 2022 by Jeremy Mitchell
Branch closes drive up window before 5pm despite posted hours. And good luck getting anyone to answer the phone at this location.
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May 2022 by Jeremy M
Branch closes drive up window before 5pm despite posted hours. And good luck getting anyone to answer the phone at this location.
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April 2022 by Taylor Gomes
Worst customer service I have ever received in my life no mangers on duty excessive holds on your deposits and will not work with you at all good luck getting in contact with anyone on the phone your better off waiting in line at Walmart every payday .
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February 2022 by Melissa Nugent
Lobby is really nice and the staff was nice. I was not able to cash my EE savings bonds with them (I had a change in name due to marriage) despite being told by another branch that I could. The other Chase branch was able to confirm the correct process without having to do a bunch of paperwork. Not sure if this branch is behind on Chase's policy or if they just didn't want to do the cash out but I wouldn't come to this branch again, the one on Commercial St. was more helpful.
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December 2021 by Raymond Barrientos (Sunshine)
I have only gone inside the bank once and only because my debit card had been cancelled and I needed to get money. The teller was personable but distant, and I was told that if I didn't wear a mask that I would not be helped. This is after the mask mandate had been lifted. I did what I needed to do and left, my branch of Chase Bank has been closed and it's the only one close to where I live. I will only use the ATM's from now on unless I am forced to go inside, unless I can find a different branch. I'm seriously thinking of changing banks.
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September 2021 by EmcIcon
Only one walk-up ATM works, drive through ATM broken, what is happening? Might have to switch banks at this rate...
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July 2021 by Raymond Barrientos (Slowpoke)
I have only gone inside the bank once and only because my debit card had been cancelled and I needed to get money. The teller was personable but distant, and I was told that if I didn't wear a mask that I would not be helped. This is after the mask mandate had been lifted. I did what I needed to do and left, my branch of Chase Bank has been closed and it's the only one close to where I live. I will only use the ATM's from now on unless I am forced to go inside, unless I can find a different branch. I'm seriously thinking of changing banks.
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June 2021 by Ray Barrientos
I have only gone inside the bank once and only because my debit card had been cancelled and I needed to get money. The teller was personable but distant, and I was told that if I didn't wear a mask that I would not be helped. This is after the mask mandate had been lifted. I did what I needed to do and left, my branch of Chase Bank has been closed and it's the only one close to where I live. I will only use the ATM's from now on unless I am forced to go inside, unless I can find a different branch. I'm seriously thinking of changing banks.
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May 2021 by Jesse Gonzales
There’s a guy who works in the window by the name of Alex who always makes my visits feel amazing! He has great energy and is very kind and helpful. He is also extremely handsome!
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May 2021 by Vonnie Cook
Have a good safety policy. Friendly,helpful, usually quick cashiers. A clean and bright atmosphere.
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September 2020 by David Dierksen
I love the service i receive when i go in to this branch. employees are friendly and helpful. 2 star rating because i have called this branch many times throughout my time banking here and they NEVER ANSWER THE PHONE. i have probably called at least 7-10 different times with questions regarding my business account and have always had to go in. i have never had them pick up the phone.
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March 2020 by James S.
ABSOLUTELY THE WORST BRANCH IN SALEM STATE ST. & HAWTHORNE AVE. Chase is bad enough as a whole but this branch certainly takes things to an extreme new level & universe. If you think you are going to get anywhere over the phone with them, think again, first you have to get them to actually answer & then if they do you will be placed on hold as they tell you they will get the manager for you and they will NEVER pick up again. Aside from the rude managers Rueben and Carlos, the staff also act as if they know they can never be fired or disciplined but also as if they enjoy exercising the freedom to treat account holders just as nasty as they can. I've filed complaints with both management and the district manager before on more than one occasion and the branch staff only seems to get worse. Think twice before you open an account with this place, one where they treat you like dirt and virtually verbally gangbang you in person after their lazy incompetent attitude but also RARELY ever answer a phone call and when they do it's the same treatment and then you're intentionally placed on hold and left there until enough time goes by that you just hang up. This is done by design. The last time this happened I waited just see how long it I could stick it out and once I got to the 35 min mark I just gave up.....AGAIN. If you want to be treated like dirt and talked to like dirt by a bunch of care less snobby kids with narcissistic personalities that know they will never be disciplined or fired, then pay the Hawthorne St branch a visit, though most of the branches in Salem are like this, Hawthorne seems take it to new levels.
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December 2019 by Brittany McClain
I had someone else's check deposited into my account a week ago, and both times I went in to have the problem fixed I had the pleasure of running into the same sweet girl ah the counter. (I wish I had gotten her name. She was blonde, very nice and had a tattoo on her wrist / arm.) she was extremely helpful both times. And the second time when I was concerned she hooked me up with Angel(?) who literally got it fixed same hour.I honestly think the first guy... The manager I think(?) forgot about me, but the girl from the front desk was SO sweet, remembered who I was the next week and got me help immediately. (which she did the first time as well, it's not her fault ) and I'm so happy with her and angel's professionalism and kindness.It's finally solved and I'm so relieved.TLDREven though my problem took awhile to fix, .. when I was set up with the right person the second time who took action asap, it was a painless procedure.The front desk person was so SO helpful.
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December 2019 by Tealah C
Always amazing customer service at this location. They're always happy to help, because of this it's my favorite chase bank location!
