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July 2024 by April Nelson
The people were so inviting as soon as we walked in, and it helped create such a warm atmosphere. We felt very comfortable and were helped right away with knowledgeable information. I really value the pleasant environment here!!!
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May 2024 by Stephanie Reischman
Always wonderful customer service!
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January 2024 by Michael Steinhoff
Grow up and get a drive thru ATM
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September 2023 by e daved
Un professional they don't respect time I was waiting for my appointment and I let the front desk know the banker was with someone talking after 30 minutes waiting I decided to leave very rood and disrespectful people worst customer service experience ever.
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January 2023 by Brandon M
The worst choice you could ever make is trusting chase with your money.Before I recently closed my account with them I tried to make a deposit, they refused my deposit because it wasn't in the demonization they prefered...a bank that won't take cash deposits?? What an absolute joke.
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January 2023 by Patty H.
Chase Bank is a Joke. I stopped banking with them about 5 years ago due to them taking money out of my account and wasn't able to show me where the money went. For the first time in years, I go into Chase to cash a check that was written on a Chase account and was told that I could not cash it. I have never heard of a bank refusing to cash a check that was written on a customer's account. I bet if I was Caucasian, I would have had no problem cashing the check.
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January 2023 by Shawn Mccoy
Not sure how a bank can hold a check for two weeks? When its 2022 amd its only $20,000
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February 2022 by Melissa Nugent
Called ahead because another branch was refusing to cash out my EE savings bonds due to a name change through marriage. The staff was helpful and was aware of all company policies to be able to help with my request. They helped me fill out the correct information and was able to transfer the money where it needed to go. All of the staff here were helpful and wonderful to chat with. I highly recommend coming into this branch and I will be coming in every time I need to do something in person. I can't recommend this branch and its staff enough.
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October 2021 by Queen
New customer only a few months. Did a digital deposit which says can take up to 24 business days to process. I waited a weekend plus an additional 48 hrs, & by then they had placed a 14 day hold on my check. I helped haley to get in touch with the bank & merchants to verify check, & they did.. But she still refused to release check. I still haven't been able to pay my bills & now owe hundreds in late fees because of this.. I will be closing my account as soon as I get my money.
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August 2021 by Sharrell Boyer
Experienced the worst customer service from a banker. Came to the bank to set up an account for my daughter at 4:41pm, he refused to set up an account before he said it takes at least 45 mins to ask questions and they close at 5:00pm. I tried to explain I drove 1.5 hours to get here and had to get off work early to get here before you closed. I also informed him I called earlier and asked all the requirements to set up an account for my daughter and I was driving along way and didn't want to forget anything. He still refused, said I need to come back tomorrow and maybe try McMinnville since it's closer. I've never had such rude service from someone before.. chase definitely needs to do extra customer service. I will never go back and seriously think I'm switching to wells Fargo due to the lack of effort when having t o travel long distance to have terrible services.
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August 2021 by Nancy Reynolds
I never wait for more than one customer. Very friendly, yet professional staff.
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May 2021 by Jacob Spray
Usually in and out quickly. Sometimes have to wait as the bankers are busy with other customers. Usual wait time is between 2 minutes to about a max of 10 minutes if the bankers are busy with deposits as well as the drive thru. Great people work here tho
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March 2021 by Joel Birch
I have been a long time customer of this branch, both as a business and personal. I freaking love these guys. Alicia the branch manager has always taken care of me in tough situations. Richard has been such a solid reliable banker. He's the face I first see walking through the door and he always greets me, even if just a wave cause he's on the phone. Then our lovely tellers from Carolyn to Abby to other's I'm sure are just as wonderful that I've yet to meet. I just met Allison today a new banker for that location and she was so down to earth and explained things clearly while sharing some personal details making us all feel like a family. You all are rock stars!!!!I have plenty of issues with big banks and am frankly not a fan of any. I left chase and tried another big branch and couldn't stand it. These folks here are the sole reason I came back to Chase.
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July 2020 by John
Always professional, courteous and cheerful
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April 2020 by Jp M.
The service at this branch leaves every other bank in town in the dust. The manager sets the tone here, and EVERYONE at this branch is sharp, pleasant, and professional. Parking can be an issue, but it's well worth the minor hassle to deal with these people.
