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March 2024 by Terry Naylor (MyDigitalDisorder)
We order take it from this location quite often and for the most part, are really happy with the service and food quality. Only gripe is when we order online. Several times they are out of the chips and or fresh tomatoe salsa yet we still get charged for it. Sometimes they will offer a handwritten coupon but we usually don't use them because we use the app, and there's no way to redeem it that way. Also the app does not let you order a large chips and salsa. You can only order a small, yet you can order a lage chips and guac. Otherwise, we love the service and food.
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March 2024 by TOM
The food it always great and people have been friendly. Normally have good portions and always clean. Love the outside seating options and roomy indoor area.
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March 2024 by John Moye
Facility was dirty, most the tables needed cleaning. The staff that was there were courteous and friendly. Clearly understaffed. We were told they were out of guacamole and it would be 30 minutes before they made more. Chips were stale.
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March 2024 by Aujalee Moore
They were out of almost all
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February 2024 by M
Horrible management
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January 2024 by Shane Fisher
I have had Chipotle in many location across multiple states, and the one closet to my house was the biggest disappointment. I have heard that this location doesn’t measure up, but thought it can’t be different it’s not possible. The portion for a bowl was about a third of most locations, they didn’t have chicken, and they tried to charge me for guacamole and I didn’t get any. So sad, I love Chipotle, just this location is the disappointment.
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January 2024 by Carlos Munoz C
The place is clean, friendly staff, good food ??
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December 2023 by Nicole Ramsey
New to town and this location gave me food poisoning. I knew I shouldn’t have eaten it in the first place because of how off it looked. Be aware. They are also either out of most toppings or just forget them frequently when ordering 3rd party.
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December 2023 by Hai Nguyen
Typical Chipotle. Always good food. If you had gone to one. You've gone to them all. Can't say much about them because they get it right every single time. Very consistent food quality.
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December 2023 by allan Bender
We just went there and we just walked out. 3 people standing talking nobody helping, so we left. The place was really dirty also. Not going back to this location anymore.
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December 2023 by Deb H
Our many dine in experiences here have all been great. I’m very surprised to see so many negative reviews.
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December 2023 by Crystalyn Plattner
We have had some mediocre service and food experiences here. They do make sure our request for gluten free is honored by getting new food and utensils, so if you're looking for a good gluten free experience then this is a good place. Their portions have changed drastically and their customer service is meh.
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December 2023 by Jeremiah Hazelton
I was welcomed and promptly served. Portions were accurate and the Guac was on point.Parking: Seems to be plenty of parking during normal hours not sure if that holds true during peak.
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November 2023 by Phoebe Lockhart
They don’t even deserve one star. Take it from a former employee- they are unsanitary and do not care about their customers one bit. They serve outdated salad and eat as they cook. Unprofessional.
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October 2023 by Taylor
I love chipotle. This location used to be the best in Salem, but today I went for the first time in a while and the place was trashed.The thing that bothered me the most though and made me just leave, was the server was basically dangling their hair into the food, the person had long dark geasy hair that was not tied back or anything, just took my appetite away.Hopefully things improve, because this was the nicest location, my personal favorite, in the whole of Salem.