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October 2023 by Cheryl Frame
I would give this a negative if I could! I had to give it a “1”, even though it is not even that good!!!Our units were broken into 5 times! The rate went from $280 to $375 in less than 3 months, that’s just one of the units we HAD.The employees are rarely available in person. When available the employees are unhelpful and rude! The worst part; at least 25% of our items are ruined from rodent urine and poop!!! Plus, you will be forced to pay for insurance! Which covers none of the mentioned loss or damages!Those I have dealt with since the new owners have been rude, sarcastic, and extremely unprofessional!!Do NOT RENT Public Storage!! The worst place in town!!
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September 2023 by Kyle Kunkle (Anthony)
I knocked on the door. I was dressed in my uniform. I am a business owner. The first words out of the lady's mouth was, "what do you want?!"I was caught off guard, and I politely said, " I am interested in renting a storage unit. Do you have any available? "She said. "No! We are completely booked up!"I don't know why she was acting so unfriendly. And even mean and rude. I was nice and continued being nice. I said that because I see some of the owners responses that if the customer is nice, they will be nice. But if customer is rude and cussing, they are not welcome.I didn't have a chance to be rude, it all happened too fast. I was just flabbergasted that someone would treat me so bad before i even opened my mouth.
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August 2023 by Leslie Downer
Lady who answers calls and takes payments is kind and efficient.
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June 2023 by Wesley Muyres
Horrible customer service. Lady slammed the door on me for not wearing a mask. Also gates are wide open for anybody to go in.
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May 2023 by G E.
Filed a complaint with the BBB. Completely unprofessional, unreasonable, and rude. Called to make my payment and was harassed and told "they're going to block my number if I kept calling"...most childish and ridiculous behavior i've ever encountered from someone that owns/runs a business. Do not store your crap here.
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April 2023 by Debra Stevens
The manager is extremely rude and won’t let you get a word in edge wise. It’s almost as if she wished you didn’t rent there so she didn’t have to deal with people. The owners should really get someone who understands customer service so they don’t lose profitable business. The units smell like mold and are musty and old. You can’t enter or leave without checking in with her and she’s so grumpy you just don’t want to deal with it. The hours they stay open are only until 6pm and they close often without notifying you. It’s the worst place to rent I strongly urge you to look elsewhere.
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October 2022 by Rebecca E.
I just got screamed at by a employee or owner and it was very cruel I was walking my mother's dog we were across the street for more of her walk she went potty and I picked it up in a bag we crossed and were on the sidewalk area the dog started to go in lawn I was even saying no let's get off area and then was not even on theirs property and she came out screaming it was just so ridiculous to treat people that way I showed her I had picked up her p*** and it wasn't even on her lawn when she went. There are ways to handle things and this is just not it I will not ever use their services
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June 2022 by Bella A
Listen to the one star reviews! Very rude and discriminated against me for not having a 9-5 job. Called me a “liar” I was extremely chicken back by the rudeness of the Storage Place I would not send my worst enemy there!!!!!!
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January 2022 by Quletra Luster (Tita)
Absolute WORST place to rent a storage unit at. The lady is extremely rude and should not be working with customers if she hates people so much. I cannot believe they are still in business. She should definitely readjust her attitude if she wants to stop getting such negative reviews.
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January 2022 by Rem Rod
Rude management.
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October 2021 by Pat S.
Hands-down the rudest lady I have ever dealt with. We were there over a year. She has no patience to answer questions and she misfiled our credit card saying it didn't work. We don't even have a MasterCard. She was so rude and I told her she was. She said she was mailing a letter giving us notice in 30 days.
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September 2021 by Nolan Sobania
The worst customer service I've ever experienced. I called to rent a unit and they were having a hard time hearing me so I started speaking up. Then the guy on the phone accused me of having an attitude and being rude when I was just trying to speak louder. I called back to try again and explain the situation, hopefully clearer this time and rent a unit. This time a Leanne answered. After asking a few questions she said she wouldn't rent to me. She couldn't explain what I'd done or said when I asked and just hung up on me. Rudest people I've come across in a long while.
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July 2021 by Alan Burk
I seldom do reviews "BUT" I really felt I needed to write this one!I spoke to the lady in the office and she was not easy to talk to and wanted the exact length of my trailer and so I went and got it and drove to her location only to have my backside chewed out royalty for showing up unannounced! Then when I explained I want to see the storage area before writing a contract, I got chewed on some more. I turned and walked away.I am thinking I WILL NOT BE BACK
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June 2021 by Jasin O.
Unless you have better options stay away from this storage place. Owner is a piece of work and not worth the hassle to deal with if you can help it. Run away don't even bother
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May 2021 by Kalev Kunkle
I knocked on the door. I was dressed in my uniform. I am a business owner. The first words out off the lady's mouth was, "what do you want?!"I was caught off guard, and I politely said, " I am interested in renting a storage unit. Do you have any available? "She said. "No! We are completely booked up!"I don't know why she was acting so unfriendly. And even mean and rude. I was nice and continued being nice. I said that because I see some of the owners responses that if the customer is nice, they will be nice. But if customer is rude and cussing, they are not welcome.I didn't have a chance to be rude, it all happened too fast. I was just flabbergasted that someone would treat me so bad before i even opened my mouth.
