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March 2024 by Daniel A.
Samples as far as the eye can see.... Tip: try and go during the week before they close, less lines and not the weekend crowd. You know what to expect from Costco, great deals, lines, samples, samples and samples. Muffins to be shared with coworkers or just enough for a long work trip. They have aisle and aisle of deals whether you want food or clothes. Good luck trying not to spend over $100 on each trip. I spent $40 (will power).
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March 2024 by Joe M.
We've been a member for a number of years and shop there about once or twice a month for groceries and pharmaceuticals. But go there weekly and when traveling for our fuel. Our experience is they are always cheaper than all other filling stations and if they are convenient to where I am they are our go to fueling stop.
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February 2024 by michael crowe
Great customer service
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January 2024 by Stewart B.
Probably the WORST experiences that I have had at a tire store in my life. We had been buying our tires at Costco in Salem. I am sorry to say that the customer service that we received was terrible. On top of that, we had a tire that was supposed to be replaced under warranty due to side wall damage. We picked up the car and I did not notice it until a few weeks later that the SAME tire with a cut in the side wall was STILL on the car. We paid the pro-rated difference on the tire as well. Unbelievable. We were so busy dealing with things going on in our lives (my wife on chemotherapy) that I never went back and confronted them. My experience with their staff is that they acted like they were doing customers a favor by them being there. No smiles. They acted like me and others in the waiting area were invisible. We were just ignored. Then, when we needed help, they acted like we were taking advantage of the warranty. Oh well.... We're NEVER going back to Costco. Oh yeah. If you want a tire store that has AMAZING customer service and great prices, go to Discount Tire on Lancaster. I guarantee you that when you walk in the door that you will see what I mean. They're AWESOME!
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November 2023 by Erin Bennett
Had to prove to 5 different staff I was a member and I didn't steal anything. Not my problem they have poor security. They don't hassle the thieves just the honest people that already paid for merchandise. Both staff that checked, never even looked in my cart at all.
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November 2023 by Jenn
Haven't been able to go in about 2 months. Became homeless and couldn't renew membership. Anticipating the time when it comes to renew and go back. Always nice employees to direct you to an item whenever I asked. Good prices. And of course the hotdog/soda deal.... that's the 1st thing I'll grab before I even start my shopping!!!!
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November 2023 by That random Kitty
I recently had the opportunity to visit the local Costco store. I was really impressed with the variety of products and the quality of the merchandise. The store was well-stocked with groceries, electronics, clothing, and other items. The prices were also surprisingly competitive, making it an exciting shopping experience. The staff was friendly and helpful, and they were always willing to answer questions. In addition, the store was extremely clean and organized, making it easy to find what I was looking for. Overall, I was very pleased with my experience at Costco. It's a great place to shop and I highly recommend it!
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November 2023 by Debbie M.
Every time one of my doctors calls in a new prescription, it seems they have to order it and it takes a day or day and a half to get the medicine in. It is very frustrating as I switched to this pharmacy to save time. It doesn't seem to be happening with new prescriptions. This has happened to the last 2 or 3. I now have a local infection in my ear and am 3 weeks out from a full knee replacement. This is not ok to have to wait over a day for the medication. I thought pharmacies carried most medications.
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October 2023 by Raven E.
My significant other and I went to grab a few things last weekend and it was a nightmare. I have never felt so harassed at a Costco. They checked our cards (both have a membership, same account) 6 freaking times! 1. When we arrived (normal) 2. When we got in line to checkout 3. When we got closer to the self check out. 4. At the self check out itself (normal) 5. By the self check out attendant person. 6. By the people at the door checking receipts. And then had our receipt checked twice for a total of 8 items that were under $100. The employees give zero customer service. After having a membership for 20 plus years I am now contemplating not renewing next year.
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October 2023 by Brent Lawrence
Biggest wholesaler around. Big deals, and big receipts! Costco has an amazing product team who ensures each item is of high quality. I don't even have to wonder if the product on the shelf is good, cause I know Costco works hard to ensure their carried products actually deliver a great value.
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October 2023 by Ashish P.
If you thought Airport checkins and TSA is a pain, try Salem Costco! Costco used to the place to shop, respectful and happy employees. Not any more. Card is checked 3 times at least and then receipt verified twice. Disrespectful, condescending and a waste of customer and employee time. Costco Salem is no longer customer friendly; rude is a better term to describe it. Will take my business and personal shopping elsewhere. No value can replace respect. If this is corporate direction, then there is only one direction Costco is headed!
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October 2023 by Lisa Gonzalez
I don't like Costco as much as I did at the Mission St location. It is harder to find parking here and it seems the people are ruder (the customers, that is). It is also a LOT more crowded since the move out South... which is great for them, but not as a shopper. The other building needed more repairs than they were willing to do, however, so they sold it. I do like that Chic-fil-a and Starbucks are both now in the same parking lot, though! That makes it super convenient and easy. The staff at this location are mostly all nice and helpful. One woman, in particular, I can't remember her name, but she has helped me a couple of times with my special needs client when she acts out and starts screaming. She brought her stickers and sat with us. It was really above and beyond. Jenn, in customer service, is really awesome and helpful, as well!
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October 2023 by Jacob Nickerson
Worst Costco I've ever been To. Waited over a half hour for a hot dog in the food court while other people who ordered way after me got their food. No apology or even explanation of why. The workers don't seem to care and it shows. They are more worried about mingling amongst each other than working.n
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October 2023 by Nathan shafer
Mostly everybody here is very friendly. However today when getting a chocolate sample from EMILY for myself, my wife and 2 kids she was incredibly rude. Saying i could get out of line and back in line to get 4 individual chocolates for each of my family members. At first she tried to deny giving us more than 1 chocolate. She was so rude, in front of 5+ customers. So embarrassing. She is not an asset.
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September 2023 by Shannon D
Costco has a lot of great stuff but after paying our membership online about 4 weeks ago, I went to the checkout and they said I needed to pay our membership. They would not let us pay and go through. I have problems with my legs it was hard to stand. They made my husband wait behind the cash register’s with our stuff while I was at “membership”.After showing the guy at “membership” transaction at my bank that verified I paid for it he tried to tell me I never paid Costco and I must have paid the wrong place online. So now I was being insulted. I know I paid and he said I would have to dispute it with my bank.Then he said if I only had a receipt. I said let me find that for you. Then i procured the email receipt. He was able to find the payment and corrected the problem. The money posted to an account that was not ours.40 minutes later my husband was still waiting in pain as well. This is terrible customer service. Telling us that I didn’t pay the right place.Worst experience we have ever had in any store.