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March 2024 by Faustino A.
Reason for low rating is the lack of confidence in workers itself. I initially called this place wanting to put on a set of tires that I am aware are not meant for the wheel I have currently on my car. Currently was on 275 45R20 and wanted to upgrade to a 295. Worker stated that it'll work out and upon drop off of my vehicle another worker claimed that the tire we initially agreed on would not work. They went as far as to measure the rim that I had to verify that it wouldn't and then said that a 285 would suffice. Later in the day tires were delivered to their shop to which I received a phone call stating that the 285 now were no longer an option due to the policy of the company. I then had the option to completely down grade to their policy and have them install the standard tire which is 245. I say all that to say this, although the workers are accommodating had they told me up front that they would not put the tire I wanted on my car and was paying for they would NEVER have had my business to begin with. Going to a different establishment for future purchases.
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February 2024 by Jordan Anderson
Nice service nice people but bad bad experience. I really wanted to like it here but I will never return. I watched them lower my vehicle all the way down when there were only three tires on it. Then they took my chrome valve stem caps and replaced them with black plastic ones. I had to ask for my original ones back and they acted like they had no idea. The final nail in the coffin was the fact that I have special spline drive lugs that require a special socket. I forgot to mention that but I had one in my glovebox. Well turns out I didn’t need to tell them, looks like they riffled through my entire vehicle and DECIDED TO KEEP IT. They stole from me twice and almost dropped my vehicle off the jacks. They don’t even have lifts here, just four floor jacks!! Thanks for the terrible experience discount tire.
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February 2024 by Stewart B
This was my first visit to Discount Tire. I'd like to start out by saying that I am very impressed with Mr. Ace Cruz, the Senior Assistant Manager. He helped me get the exact tires and wheels that I wanted. I initially placed my order on-line. There were delays in receiving the tires and wheels due the recent snow and ice storms. This was not Discount Tire's fault. The tires I wanted were either sold out or on back order from the MANY other retailers that I shopped at before making my Discount Tire purchase. Not only did Discount Tires have them, but I got them at a great price. The same was true of the wheels. These were a clearance item and I wanted them for my winter tires. Mr. Cruz was able to get them for me as well. In addition he kept me informed of the progress of the tires and wheels being shipped across the country. When I arrived at my appointment, I was told it would take about an hour to install the wheels and tires, which it did. While I was there waiting, I had the opportunity to watch all of the staff members interact with their customers both in person and on the phone. Once again, I was very impressed with excellent customer service that the staff was providing to their customers. Everyone was courteous, friendly and professional. It was obvious that they do care about their customers and that they would do anything and everything in their power to help their customers get what they wanted and needed. So, I went ahead and bought a second set of tires for our SUV at that appointment, as I found out that our current tires were running very low on tread. Normally I would have shopped around, as I had until April to find those tires. However, after receiving excellent customer service myself and watching others get the same, I decided that this Discount Tire location is my new place to buy all of my tires. Thanks again Ace! You are the reason that I will be buying tires for all of my vehicles at Discount Tire. I really appreciate the fact that you really went out of your way to help me. I really appreciate it!
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February 2024 by Nicole Lillie
I'd give this team a 10-star rating if I could! They always go above and beyond and never disappoint. Eager to provide the best customer service!
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February 2024 by Sam Heizenreter
Had what I needed, same day service . Thank you
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January 2024 by Stewart B.
This was my first visit to Discount Tire. I'd like to start out by saying that I am very impressed with Mr. Ace Cruz, the Senior Assistant Manager. He helped me get the exact tires and wheels that I wanted. I initially placed my order on-line. There were delays in receiving the tires and wheels due the recent snow and ice storms. This was not Discount Tire's fault. The tires I wanted were either sold out or on back order from the MANY other retailers that I shopped at before making my Discount Tire purchase. Not only did Discount Tires have them, but I got them at a great price. The same was true of the wheels. These were a clearance item and I wanted them for my winter tires. Mr. Cruz was able to get them for me as well. In addition he kept me informed of the progress of the tires and wheels being shipped across the country. When I arrived at my appointment, I was told it would take about an hour to install the wheels and tires, which it did. While I was there waiting, I had the opportunity to watch all of the staff members interact with their customers both in person and on the phone. Once again, I was very impressed with excellent customer service that the staff was providing to their customers. Everyone was courteous, friendly and professional. It was obvious that they do care about their customers and that they would do anything and everything in their power to help their customers get what they wanted and needed. So, I went ahead and bought a second set of tires for our SUV at that appointment, as I found out that our current tires were running very low on tread. Normally I would have shopped around, as I had until April to find those tires. However, after receiving excellent customer service myself and watching others get the same, I decided that this Discount Tire location is my new place to buy all of my tires. Thanks again Ace! You are the reason that I will be buying tires for all of my vehicles at Discount Tire. I really appreciate the fact that you really went out of your way to help me. I really appreciate it!
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January 2024 by Diana Miller
They had a really good price for tires that have great reviews. We dropped our truck off in the morning. They texted us when it went into the bay. We arrived to pick it up just as they were finishing. Great service!
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January 2024 by Linda E.
From the moment you open your door there is good service at this location. We have also found other locations that have excellent service. A young man offered to help me inside; as it was slick out w packed ice and snow; and held the door open too. My husband was waited on by Demetrius F He was courteous and friendly. Prices were good. We were very pleased with the service. They took good care of our car too. Wait was not long at all. And the coffee was good. We will definitely be back.
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January 2024 by Robert Gonzales
I have been a Discount Tires customer for longer than I can remember. My family and I just recently moved from Flagstaff, AZ to Molalla, OR and I purchased new tires from the Discount Tires in Salem. Well, last week I had my tires rotated and it was a great experience. Jose, the Assistant Manager, has helped me both times. I honestly believe he is just a decent human being. I'm not sure if it's just Oregon or what, but kindness here seems to be difficult to find. In any event, I'm thankful that there are still nice people in this world. Thank you, Jose.
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January 2024 by Jen F
These guys are great! ? recommend!!
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January 2024 by Captain Obvious
If possible, make an appointment first, they are always busy! Fast, friendly, knowledgeable staff, decent prices (at least on the sets of tires and wheels I've purchased over the years).
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January 2024 by Ryan Pappas
I ordered snow tires at the end of November online because of the price. I scheduled my appointment online for December 21. I was called on December 3 I believe and was told my tires would be in on the 19th because they were coming from Chicago. Which I was fine with because my appointment was for the 21st. I received an email about my payment for the tires and the tires were in and if I still wanted them. I called the store to question what the problem was and they told me my tires were in and they needed payment. I told him I paid online and have a confirmation number. He said he would speak with his manager and I would get called in the morning. This didn't happen and I took it upon myself to go into the store and question them. I was given a bunch of I don't know answers. I ended up paying for them again. I had to reschedule my appointment because of this which is frustrating. When my kid went in to get the tires done she arrived at 1145 and the car didn't get put into the bay until 1240. I do not see the faster priority treatment for making an appointment. When I saw the receipt I saw there was a refund. I asked my kid of they explained what this was and she said no. They just handed her the paperwork and leftFollow up to review 12/26The store manager reached out. He was able to answer my concerns. Online orders compared to in person orders have glitches. He agrees some education to the staff needs to be done and the online issues need to be addressed by their cooperation IT department. The concerns are going to be forwarded
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January 2024 by Macy Rueff
Free tire repair service saved me today! The staff was very friendly and worked with us even when my towing company was late. I will definitely be a repeat customer for tires!
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January 2024 by Jill Summers
Quick and efficient tire installation. I love that the waiting area doesn't smell like tires, unlike Les Schwab. I'd much rather wait here for an hour than their competitor for even ten minutes.
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January 2024 by KURT PARKER
Discount tire was able to replace my tires the same day I called ❤️..
