-
October 2025 by Abbey W
A great storage facility! Lots of options of sizes, multiple loading bays and ramps, and easy online portal for account use. We ended up needing a second unit and the process was very smooth. Absolutely wonderful and diligent main office staff, especially Carmen, she was very helpful in sorting out our account(s).
-
August 2025 by Tina Sigman
Very clean excellent customer service I feel very comfortable and safe there I just wish they had extended hours I wish they stayed open for Access until 9:00 that would be much more helpful and customer friendly.
-
August 2025 by Kenny Magee
Clean. Climate controlled. Secure. Amazing customer service. Office is a zen garden with live plants and fish tanks. Super chill.
I will be doing business with them again when I’m in need of storage.
-
August 2025 by stephanie shorr
I am delighted with the service, care and cleanliness of Downrown Storage! When I rented my locker, I didn’t have a lock but still left several items in my new locker. I bought a lock and went back to put the lock on and was surprised to find a lock already there! Nora, who had signed me up, seamlessly, by the way, had put a lock on my locker to ensure the safety of my possessions! Highly recommended❤️💫
-
August 2025 by Debi Brockamp
The staff is friendly, and helpful, while the site is clean, well lit and secure. When I need to rent storage again, I will not hesitate to use this facility. Thanks for being an awesome storage experience.
-
July 2025 by D. J. Rap
It’s hot, but great!
-
July 2025 by Stefone Hero
I went into the office to ask a few questions and they have fish and beautiful plants! They were more than kind they gave me a tour and answered all my questions amazingly.
-
July 2025 by Rebecca Beeman
This is the best storage place I have ever rented, they are personable and prompt and the actual units are excellent! So glad I found them!
-
May 2025 by Miguel Corona
Very clean and secure. Amazing worker's that help you. Great place to have your belongings. I highly recommend it.
-
May 2025 by Epix Teddy
Terrible company and staff. I can not describe how awful they handled my family's unit. I advise you to go to any other storage company other than this one, believe me.
-
May 2025 by Drew Bach
Armando - spot on! Super easy to block and move in.
-
March 2025 by Donald Payne
Very unfriendly place must be going through something to be that hateful.
-
March 2025 by L Not you
Lady's in office are more than helpful. Took me to storage unit. So if know where it was at. When I showed back up with my things to put into storage, I was asked if there was anything they could do for me. Great group. I'm still moving in.
-
March 2025 by brooky Stuart
Horrible customer service always smells like cigarettes and pee with all the storage unit companies available in Salem. DONT COME TO THIS ONE.
-
March 2025 by Jeff Schofield
I have been with them for a month and so far the elevator was out of service for a month and my unit is on the 4th floor so I could only see the things in my storage, I had no way to put anything in or get anything out of it. And they got it fixed and three days later it was broke again for Nother two weeks. So that's six weeks that
