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December 2023 by Alondra Sierra
I didn’t catch the guys name at the front desk, but he mentioned he was Jamaican, and he did a wonderful job! He’s so calm and nice! Wonderful manners and professionalism when customers were moody and irritated for the wait for being short staff. Everyone was super nice!Thank you Mr!
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December 2023 by Loli Pena
from beginning to end, great service. picked me up at the collision center right on time. nice gesture from the gentlemen that picked me up, opened my door and closed it, same when we got to enterprise. at location, they asked once my truck was repaired, to take the rental to their location 1st before picking up my truck, and then they would drive me to the repair shop, which was odd as i'm used to leaving it at the repair shop. they explained it was due to making sure i wouldn't get charged for an extra day, i obliged. giving 4 stars because our truck rental was dirty from the inside. i could tell it had been a fast/quick clean before they gave it to me. overall, great service by all the representatives from beginning to end.
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November 2023 by Sanah Henrikson
I recently rented a car from Enterprise and had a fantastic experience. The Jamaican man took good care of me! Their prompt and efficient service ensured that I was able to get a car in a timely manner. The staff was incredibly friendly and provided excellent customer service throughout my rental period. They were always ready to assist me with any questions or concerns I had. Overall, I was highly satisfied with Enterprise and would definitely recommend them as a reliable option for car rentals. Their wide availability and great selection of service options make them a top choice in the industry.
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October 2023 by Jeremy Hales
The service at the Front Street location is top notch. Jacob and team always treat me like a part of the family and go out of their way to ensure I get a great vehicle every time. The car selection can be limited on their smaller lot, but I've never had an issue with getting some type of rental, even if it's not the same type I requested (usually an upgrade.) Very lucky that with the limited choices for rental cars in Salem, that Jacob and his team are top notch.
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October 2023 by Amanda Zerwekh
First thing that went wrong with my rental process was the pick-up service they provide. My personal car was going into the shop for a collision repair and enterprise was scheduled to pick me up from there at the time we had reserved on the phone. They forgot about me, and when I called to ask where they were, they had to find someone to quickly pick me up before they closed. This put the pickup time one hour behind schedule and I had no choice but to wait.Then they rented me a vehicle with expired tags. Luckily I was never pulled over, but when I called and asked why they did that, they put me on hold for a while trying to find a good answer for me. The answer was that the tags are on order and as soon as they receive the tags, they would come to me and put them on the vehicle. I had the car for 30 days and was never contacted about the expired tags. Seems pretty unprofessional to let a car leave the lot without checking the tags expiration date.I’m giving them two stars because the person who checked the car out to me was very friendly, courteous, and nice to work with.
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October 2023 by Brian Carey
Nice people, but location to me was a little crowded. Trying to get in and out of the parking lot is shall we say challenging. But service excellent car was clean and in good repair
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September 2023 by O G
Im no longer n that area. I was for a yr or two working out of a Trucking company n the area. Would rent a car at the front st location both car and van. Mayb 5 or 6 times to do my hometime n the Seattle area. I never had anytype of problem here. If i did it was quickly resolved by management or the front desk. Im back now close to the Auburn Wa location where i would rent need be office on auburn wy north. Never had a prob with that office either on many occasions . So been renting with enterprise now say...... 10 to 15 yrs and could honestly say. They have won me over as far as a car rental agency and no need to look anywhere else.
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August 2023 by Misty W.
I was in an accident and my insurance arranged and paid for a rental. The first car I was given literally felt like the wheels were going to fall off while driving down the highway, it was beyond filthy, no floor mats, dents all over, and smelled of body odor. I informed them and they gave me another dirty car. When I returned my vehicle I left my handicapped permit in it and it disappeared. Real nice to make a disabled person that cannot walk long distances, have to park a mile away from any entrance. What is wrong with this place?
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August 2023 by Bob Ostrander
I walked in to enterprise was taking care of right away gave my information next thing I know the car outdoors waiting so fast and quick. When I returned the car enterprise was packed with customers and a employee by the name Angie got me in and out with in a couple minutes and even made sure thst I had a ride and if not she would provide a ride. Just outstanding customers service. Thank you all
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July 2023 by Kirsten Barnes
I rented a box truck for a few hours to help move a washer and dryer. The truck had a lift gate so I could move everything myself, without help. Made it easy to also take a load to the dump.Reserved online, easy, no hassle pickup and return. Truck was in good condition.
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July 2023 by Susan Masse
Friendly staff but rental car lacked basics like a jack. Took them awhile to get it right. Be sure to check your rental thoroughly before you accept it.SiriusXM was supposed to be turned on and wasn't. However Jake from Customer service made it happen.
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July 2023 by Vernal Gatchet
After making a reservation, having to call to remind them I was supposedly to be picked up, then waiting for over a hour, still no vehicle. Never renting from them again!!! Just so you know I had planned a 2 week trip with grandkids, so because of your treatment of me I will rent from some one else. Sorry to cost you about $1000.00
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July 2023 by Rick Specht
Wife was involved in an accident and our car has been at the autobody ship getting repaired. Enterprise has been great with the cars we have needed for our busy life and summer events. Thanks!
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July 2023 by Alyssa D.
We went on a vacation and it was horrible the car was not properly cleaned and the seatbelts didn't work properly at all some of the features in the car were broken they chargers us more than they said they would and didn't return the money they owed us for returning the car earlier -Alyssa
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July 2023 by Wilfer Lanwi
Friendly staff. Very helpful in getting us what we wanted. Reserved a full size car on Wednesday but when we on Saturday to pick it was not available. But we had a couple options. Ended up taking a 2021 Jeep Compass. In and out in 15min.
