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March 2024 by GJ H.
The drawing force for car rental is Enterprise willingness to pick you up and drop you off. When I used to travel, car rentals varied from Avis through Thrifty. This one thing, changed the way I rent a car today. I continue to rent and, so far, accumulated 55,000 points that I could use towards car rental.
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February 2024 by Janeney Asugar
Great Rates and Excellent customer service!
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February 2024 by Jay Pugh
Excellent customer service..
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January 2024 by Lori Westley
They were very good to me when I needed a 4×4 truck to go to California at the last minute. I needed to get home because my mom died and they really stepped up.
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January 2024 by Daryl Navarrete
Helpful and friendly staff. Decent car selection. Lousy parking lot that made returning the car challenging.
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January 2024 by Victor Savicki
Nice, competent staff. After a brief wait, the car I ordered arrived. Easy completion of paperwork both out and back in. Great service especially dealing with a minor glitch at the outset.
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January 2024 by Todd Chrysa Downes
I had a great experience with them. Wait time was a bit long, but they were busy too. I had an issue with the first car so I took it back and they switched it out right away.
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January 2024 by Mitchell Poniewasz
Fantastic customer service. The vehicle was well maintained.
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January 2024 by Aoife Mac Mahon
Always a great experience with Enterprise! Booked online easily, were warmly treated and taken to our car right away. We were in our Toyota Corolla rental and heading out of the lot within 5-8 mins total! I have rented at the other store in town a few years back and they have since streamlined the check in process with hand held machines and boy was I impressed. Fantastic customer service by the gentleman who checked us in, and then an employee named Stevie even called and left a voicemail to check and make sure all was going well the next day. We were sleeping as it was 8am and we were on vacation but it was nice to have a check in, maybe give people the option of a text? ?️ ? Unfortunately at least 2 people who returned cars after hours had no idea how to park and took up 4 spots with two cars (see video) ! Not Enterprises fault but maybe clarify to customers returning after hours to park within the lines or get and extra fee, idk if there is extra security around or not but I did feel somewhat uncomfortable that legally in their fine print I was responsible for anything that happened to the car between my after hours drop off and them checking it the next day especially in that area with an open gate. There was only two spots left, one for a luxury car with a sign which I avoided. I tried to follow instructions but the original spot I was in but there is no fly mode on the Corolla and another car was already parked there and multiple cars and vans blocking that space so there was no way I could do anything about that with no one on site New years day or answering phones. ? Dropped my key in the key drop and off I went. All in all a good experience and I would use them again but I would make sure I don't do an after hrs drop off. Thank you 10/10
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January 2024 by Steve K
I was sent over to Enterprise (Salem - Mission Rd. Location) through my insurance agency while my vehicle was in repair. At first, given the location, I was a tad skeptical of how my experience was going to be, however, the staff was terrific in assisting me (and the multitude of folks there on Christmas Eve - not to mention even answering the phones during a chaotic rush) in acquiring my rental and my experience was very enjoyable. Thank you all so much and I'll certainly be a return customer if ever I need another rental.Enterprise Corporate: Please make sure the associates at this branch get some raises eh?
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December 2023 by Jeff Hill
Had a great experience on the phone setting things up, and an equally pleasant experience in person during pick up and drop off. Very helpful and courteous. The car was brand new, under 25k miles, and fulfilled our needs while my car was in the shop. Will absolutely go to this Enterprise again, thanks !
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November 2023 by Bobbie Taijeron
Mission Branch on Mission St. Salem, OR.-They were great! They made the process quick and easy. The two gentleman I dealt with on my pickup and then my return, were efficient and professional. I would rent from this branch again. The car we rented was perfect!
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November 2023 by Terry Marie Sparks
I have had awesome experiences with Enterprise. I have been a member since 2008 and I have used most of their cars. I really love using Enterprise rental. The Cars are clean. I will always rent from Enterprise. 100 stars in my book.
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November 2023 by Cassandra Foster
Wonderful experience from start to finish! It was very quick and easy to rent and to return. I wouldn’t recommend any other company!
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October 2023 by Janis Sabatula
They were awesome and so helpful at a time when it seemed like everything was being thrown at me way too fast. My poor car got totaled and Enterprise was suggested by my insurance. I would absolutely recommend them. I loved my toaster car. ? ?
