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February 2024 by Sharon Davis
I wouldn't go any other place.
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February 2024 by Elizabeth F.
Efficient service. The office answered all of my questions.
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January 2024 by Michele Davis
I would recommend Eureka Firestone but never the Salem store. They were rude and tried to take advantage of my grandson who was 6 1/2 hrs from home. He finally just had them put his spare on after they had made him wait all day when they knew he had to drive home.
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January 2024 by John brandeberry
Good guarantee nationwide.
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December 2023 by Lois Jones-Keller
Kinda slow service just to check the air in my tires.
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November 2023 by Alex B
Last time I brought my car here for an oil change they said I needed an alignment even though I did one six months ago, and the new left wiper they put on doesn’t make contact with the center of the windshield.
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November 2023 by Kevin Fahlman
First off I took my Mercedes in and these idiots had no idea what to do with it but they took the job on anyways. They didnt put a cap on the boot they had destroyed and didn't tell me they destroyed it and told me the transmission needed to be replaced. It cost me around $2,000. I took my car to the real Mercedes repair shop on commercial street and they replaced all the damage that was done by these so-called mechanics at fire stone, I can not say enough good things about the Mercedes repair shop compared to Firestone. I would rather pay a monkey to fix my car than Firestone. Another thing I noticed the "discounts" they give are made up because they literally choose how much they want to charge you on the spot. Don't get screwed and just don't use dishonest mechanics like these. Please do not waste your money here unless you need an oil change only. Do not let them sell you premium air for your tires and do not let them sell you anything at all they get commission for all that they oversell you. Go somewhere that they pay by the hour for a mechanics honest work.
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November 2023 by Chris Hamann
Oil change time
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November 2023 by Johnny Bonnett
Bad customer service
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September 2023 by Devin Callihan
Dropped off 4 custom made wheels for mounting with 4 new Firestone tires. I left for awhile and got some lunch and shortly after returning, my tires and wheels were one. I'm very happy with my service and will return next time I am needing tires.
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August 2023 by Tiny G.
I called and they got my daughter's Kia Forte in to assess and fix the air conditioner. They quoted $450.00 and said it's the motor. I gave them her number but they kept calling me. She called to straighten this out and also gave them permission to replace the cabin filter (quote $51.00). Her final price ended up being over $780.00. And her air conditioner isn't working. An A for getting a quick appointment, a D on the work so far. They had it for 2 days. She had a relative pick it up cause she works.
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August 2023 by Carmen G.
I was to see to think that I was going to have an alternator replaced. I waited five days for them to replace filters and didn't really let me know. My engine light went back on my car smells like smoke. I don't reckon men this place they can deceive you and think they do the job.
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August 2023 by S O
Absolutely the worst service I've ever had. Unless you want to pay 4x the original quote cost, lied to and talked to like you’re dumb, DO NOT go here. The manger himself didn't even inform me of a serious leak my car has if it wasn't for me looking over the inspection sheet. Oh and they tried scheming their way into me getting a credit card (through them) or even a bank loan so I can pay them to fix my car. Unprofessional and rude.Service: Engine repair
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July 2023 by Richard Ainsworth
Made an appointment online the day prior and never received a final confirmation. Show up 10 min early the next day for the scheduled time, give my name and was told it would be an all day thing to change my oil. My appointment wasn't for an oil change so I informed the guy that I was here for breaks. His reply was that he couldn't fit that in today that he only had two guys working. I left without making a scene He admitted that he failed to respond to my appointment request. . This is not the first issue I've had with this shop. Nothing terrible, just annoying little things like this with no customer service on their end. I made the appointment here because they are open on Sundays and this was a new and unexpected break issue and I didn't want to wait. Will go back to not using Firestone.
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July 2023 by J D
Service went well! 4/5 because they seem to be a bit understaffed which slows down service considerably. As far as the work though they did great.
