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May 2023 by Whitney H.
RON THE TOOL EMPLOYEE!!!!!WORST CUSTOMER SERVICE EXPERINCE EVER!!!! The old man in tool department couldn't point me in the direction on flat screw told me he had to see it in person. After asking him a basic question. But it's not the first time I've had problems with this location after I giving them chances an come back. Another reason why I'll just take more of my sever elsewhere.
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April 2023 by Harris G.
Tried to price match a tool from a makita authorized seller online and was refused the price match by a very smug manager, after waiting nearly 30 minutes. When I showed the low price guarantee online and asked her to show me where it violated any rules she just said, I'm not gonna match that price. Shitty customer service all around.
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December 2022 by Areli V.
I'm so disappointed with my experience today, out of the whole staff only two people treated us with respect. The disgusting racists workers made my blood boil, I would not recommend this Home Depot. I don't even know why people act like there's no diversity in this world but i hope that these people get fired
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September 2022 by Susan B.
I was in Salem Oregon in June and had the pleasure of going into your store and receiving excellent customer service. Kenny Powell assisted us with a bathroom countertop when it was missing parts, he went beyond my expectations to solve the problem. The paint staff, and check out folks were very friendly and helpful. Since we were out of town and working on a house to rent, we really appreciated the help it was very stressful. Please share this with your employees they deserve a pat on the back. Good to see some good customer service in these times.
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September 2022 by Carrillo Carrillo
Im only gonna say a few things . Not ever returning to Home Depot. And never dealing with Dewalt tools again !!
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August 2022 by Shannon B.
Nope and no and a note I can see why my ex has been with the manager of this place it's terrible not this picture I take care Home Depot at all alarms thank you for never giving me good service and I won't be back ever again Lowes is the best
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July 2022 by Reen D.
From my house Home Depot is 4 miles further than Lowes. I used to go to HD anyway. I just seemed to like it better there. Both stores offer a generous 10% discount for veterans. All a vet had to do was produce proof of service. Having a service connected disability rating of 80% I simply showed them my Veterans Identification card. The same one I use to check in for VA clinic or hospital visits. It has my photo on it as well. I gave them my home address and phone number and they have had no problems running my credit card over the years. Around the first of the year they decided they wanted all the information from my DD214. Service number also SSAN. Rank at discharge, Awards, Air Fonce Specialty code. There is a butt load of data on it that in my opinion they don't need in order to offer a 10% discount especially at a time that they are pulling down all time record profits. They clearly think that most vets will think just like me, "F-off I'll go to Lowes." It's closer anyway! Now they can get all the credit for patriotic veteran appreciation with way, way less cost to there profit margins. When I purchased my Sig P365 and my Remington 12 Gauge neither store ask for that info. Of course they don't care about little ol' me I just think if you don't want to offer vets a discount come right out and say it. Don't try to gain more personal data so you can sell it to data firms and make far more money than the 10% offer on individual home owner purchases. That's just downright unpatriotic.
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February 2022 by Raven E.
Never had an experience like this before. Went yesterday to purchase and order a lot of things for our new home. First we started with the toilets...found one we liked and wanted to purchase them...the stock of toilet we wanted was up on the very top of the shelf...the guy said it would be a few hours. What? Then asked a employee where the blinds were. I was told by flooring and she walked off. What? Where is flooring? Finally found it and had to go to customer service to get someone to assist to have them cut to size. Waited over 30 min in the kitchen department to place an order to a bathroom vanity top. Couldn't get an employee over there. I walked over to the paint dept and he said their phone doesn't work so they have no way of asking for help? I then used my cellphone to call the store and ask for help and I was told they didn't have anyone to help in that department? Odd since on their desk it said that they would be in at 10:30 am and it was 2:00 pm. We ended up leaving and going to Lowe's.
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February 2022 by Leah Kapin
Houseplant department - greatly lacking ?
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August 2021 by Heather O.
The employees at this site really need to learn customer service! I came in this afternoon with my sister to get a 25lb bag of wood pellets for my grill, and have never seen the lack of service like this before. We tried to go through self checkout but the reader couldn't read the barcode, so my sister tried to get one of the check stand employees (there were two) to help and was ignored by both- one was understandable as he was with another customer, however the other just completely overlooked us both. I even moved to her checkout, and she looked over me to someone else to answer a price check, even though she clearly saw me in the line. It was at this point that another customer walked up to where my sister was standing (while trying to get help) at the other self checkout and rudely told my sister to move. And not one employee tried to defuse the situation. At this point a third employee started helping the rude woman by running her checkout for her through the self checkout stand. All the while, despite being there for several minutes and there before the 3 different customers were there, no one helped us checkout. I don't know if this is the norm, but someone needs training in customer service.
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July 2021 by Natalia E.
Employees do not have any costumer service. It's like you asking for something or help is a inconvenience to them. I will not be doing any business with them anymore. I prefer paying a little extra and getting better service at Lowe's. I tried to get through by phone, they hung up on me and later called back waited on the phone 15 minutes. This is just rude.
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July 2021 by Thomas Sturm
Friendly and professional service, I drove down from Portland to get tile that was nowhere to be found except for Longview and Salem Home Depot, Salem had plenty, a big thanks, and they are open till 10 pm instead of 9, most other Home Depot stores in Portland and it’s Suburbs close at 9pm
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July 2021 by Desiree Meharg
My husband drove in over an hour to this store to buy a shed. They proceeded to have my husband swipe our card multiple times due to it getting an error. We later find out this is a known issue. The charges DID go through, MULTIPLE times x $400. No one seemed to care that we had that much money taken out of our account, promised that the charges will be reversed and only gave us a piece of paper saying there were no charges from that store to our card in the last 10 years, which makes no sense since my account shows multiple charges today with no reversals. Customer service line said they were also unable to help us. So here we are with a bunch of money missing from our account, over an hour from home, and no shed.
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June 2021 by Hope Dransfeldt
Great selection. Good service.
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March 2021 by Susie F.
So disappointed with Home Depot. Ordered a kitchen suite that was in stock in their local distribution center. Had to wait three weeks for delivery. During this time my dishwasher magically vanished and now not in stock until April 23rd. So much for reserving and paying for an in stock appliance suite only for them to move the whole order out to April 23rd. They could have delivered my other appliances but instead they cancelled my whole delivery. Refrigerator, stove, microwave hood and dishwasher. It would have been wonderful to have the other appliances delivered. Now they have lost the whole sale. RETURNED and REFUNDED. Whoever received my dishwasher is probably loving it. Never again. If they only wouldn't have said "it's not my fault ". Maybe not you personally but Home Depot needed to help with getting my other in stock appliances delivered as agreed but nope they said "nothing we can do". Poor poor customer service