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October 2023 by CJ
Took a car in for a used car inspection. They didn't lift it at any point so they seemed to just be guessing ("we probably need to replace your tie rods but don't know which part or which wheel cause we didn't look" etc). Mechanic told us the car was a CVT and quoted us for CVT fluid. We popped the hood and there was a regular automatic transmission in there. This kind of damaged their credibility for me. They are nice and the experience was good but I do feel I was overcharged. $150 is pretty standard for a used car inspection but only for a thorough one. They should have charged half that to do what they did. I am very glad I went, but I wouldn't go again
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August 2023 by Chad Werber
Quality work for a great price. Will recommend these to anyone who needs to get their car fixed.
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August 2023 by Carl Boje
They were super easy to work with, same day inspection and repair and very reasonable on the price.
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April 2023 by Bren Milhem
My car would stop with no electrical systemThey worked on it for days, trying everythingThey must have hit the correct wireMy car is fineBest $170 ever spentIn addition, they were very politeService: Engine repair
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December 2022 by Dave A
11/9/22: I barely limped into Harold’s lot to inquire about repairing my rough running GMC Sierra. I spoke with Elliot and he said they were scheduled 2 ½ weeks out. Thinking I would try my luck at another shop, my truck refused to leave their lot and I opted not to have it towed to another shop but instead, to put myself in the queue.11/22/22: Got my first call from Elliot telling me what the rough running issue was and he also informed me that my truck was vandalized while on their lot and that one of my widows was broken. I was quoted a cost for the engine repair as well as the cost for replacing the window. I later learned that two vehicles were vandalized on 11/17 and that Harold’s does not have liability insurance that covers damage to customer’s vehicles. Nor do they notify the police if a customer’s vehicle is vandalized at their shop—that’s the customer's responsibility.11/30/22: Got my final call from Harold’s letting me know the repairs were finished but they suspected that my battery was bad because it wouldn’t hold a charge. My truck would start with a jump but wouldn’t hold a charge and I was quoted almost $240 for a new battery and install. I declined because I wanted a second opinion thinking I would just drive it the short distance to Les Schwab to have them test it, which I did the following day and the battery tested to be in good condition.Harold’s did fix my engine problem but unfortunately I had to pay an additional $373 because my vehicle was unsafe on their lot and was vandalized; and, they tried to get me to pay for a new battery when my old one was fine. I would not recommend Harold's.Services: Auto side window replacement
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December 2022 by Gregory Tullius
Had a heater core and hoses replaced a couple years ago. Recently had additional heating/cooling/radiator issues that I got repaired at another shop. I was told my cooling system was inundated with "stop leak" which I have never used and it caused other problems. I don't know for sure who used the stop leak, but I never have. I suspect that there was a leak they could not fix and stop leak was used.Service: Engine repair
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December 2022 by Morgan fleck
They have always been willing and happy to answer all my questions. The work is done in a very timely manner, and I've yet to be disappointed. Great communication with customers.
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December 2022 by Dave A.
11/9/22: I barely limped into Harold's lot to inquire about repairing my rough running GMC Sierra. I spoke with Elliot and he said they were scheduled 2 1/2 weeks out. Thinking I would try my luck at another shop, my truck refused to leave their lot and I opted not to have it towed to another shop but instead, to put myself in the queue.11/22/22: Got my first call from Elliot telling me what the rough running issue was and he also informed me that my truck was vandalized while on their lot and that one of my widows was broken. I was quoted a cost for the engine repair as well as the cost for replacing the window. I later learned that two vehicles were vandalized on 11/17 and that Harold's does not have liability insurance that covers damage to customer's vehicles. Nor do they notify the police if a customer's vehicle is vandalized at their shop--that's the customer's responsibility.11/30/22: Got my final call from Harold's letting me know the repairs were finished but they suspected that my battery was bad because it wouldn't hold a charge. My truck would start with a jump but wouldn't hold a charge and I was quoted almost $240 for a new battery and install. I declined because I wanted a second opinion thinking I would just drive it the short distance to Les Schwab to have them test it, which I did the following day and the battery tested to be in good condition.Harold's did fix my engine problem but unfortunately I had to pay an additional $373 because my vehicle was unsafe on their lot and was vandalized; and, they tried to get me to pay for a new battery when my old one was fine. I would not recommend Harold's.
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November 2022 by William S.
the guy charged me 795 for air conditioning service and replaced one part pit stop leak in the lines . it lasted three days and he said I need !900 more work done to make it right. total rip off
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October 2022 by Susie Jones
Harold's was highly recommended by another local business now I see why. They went beyond fixing my Yukon. There professionalism and customer service is amazing. I highly recommend them.
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October 2022 by katie lee
I came In due to my check engine light, I sat for an hour with no one telling me what was wrong with my car even though they had pulled it out of the garage so they could work on other cars. Also the workers have been bickering the whole time, I don’t know if that’s just how they are but it was super uncomfortable and I just wanted my car back so I could leave.Service: Auto engine diagnostic
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August 2022 by Aidan M.
I took my car in because I can't get it running. They tell me they're quite backed up, and my friend tells me their car had already been there for six months. So I am ready for this to take a while. But a few months later I check my mail to find out they claimed it was abandoned, and had it towed. There excuse is that they called. A call I never received. Now I'm supposed to pay $2,500+ to get it back. Which is way more than I should have to considering I dropped it off to be fixed, not towed and possessed to be put on auction
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July 2022 by Green Tom
I really enjoy working with Harold's. They get my car back to me quickly and let me know what needs to be done to care for my vehicle.
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April 2022 by Tim Klataska
I brought my car to them in pieces because a different mechanic thought he could pull a fast one on me. He did end up costing me more money because of his dishonesty but the people at Harold's were more than willing to help get my car back on the road. Always friendly and kept me updated while putting my car back together. Now that it's finally road worthy again I am more than happy with Harold's Quality Auto and can't thank them enough for doing what quite a few shops won't do (I know because I shopped around a bit).Services: Auto maintenance
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March 2022 by Cheryl Watkins
Quality work, friendly and professional staff. Kept me in the loop with what was going on. Would definitely recommend. P.S. The hold music when you call is really funny.
