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June 2025 by Ashley Dunning
The staff here really need to work on their customer service. We needed assistance reaching an item from the back stock up above, because the normal space on the shelf was empty. After asking for help, the employee never came back after 15+ minutes of waiting. We decided to come back the next day and hoped they'd restock the empty shelf below but it was still empty, and again it was very difficult to find an associate. Once we finally got help, they talked down to us very condescendingly about what we were purchasing. Unfortunately this has happened multiple times now so we probably won't be back.
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June 2025 by Mr. B
Wish they'd still hired professionals to fill each department.
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June 2025 by jd deleon
Has what every other home depot has, looks luke they had some workers going thru the lumber and discarding anything that looked scrappy ao that was nice to see
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July 2024 by Eric Peterson
Sometimes it’s easy and sometimes too busy and no one to help
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June 2024 by Sarha R
We usually go to Home Depot off Lancaster but a few days ago we decided to go to the Cherry Ave location. Upon walking in, we noticed two male employees by the customer service area. A young male & an older, heavy set guy with wavy hair. They were talking, then the older guy chuckled to the other employee probably because he heard we were lost & then he scattered. Elliot though, that guy was super accommodating! Not only did he cut our lumber but led us to a couple different aisles for other stuff.
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June 2024 by Kimberly Aikman
Julian at Home Depot, Cherry Ave, Salem Oregon is AMAZING ?. We bought 5 very heavy rubber mats, approx 72 x 32 , very heavy. He came to help us during his lunch break. I only know that because that's what a cashier told us. He was friendly and even came up with the idea of rolling them up and wrapped them. Helped load up and was very friendly about it.
0nce the cashier said the person to help was on break but would try to find someone, we thought maybe we should return and get another day. Then here comes this guy, great smile asking how he could help. Thank you Julian ?
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June 2024 by Valarie June
6/4/24 people running paint department are awesome
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June 2024 by Anthony Chase
It's so large, hard to find items since their app doesn't help
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June 2024 by Tony H
I tried returning a tool that broke on its first use. Denied my return. Poor customer service
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June 2024 by Steven V
Absolutely disgusted with their customer service. Asked 3 times and waited a total of 40 minutes to get help purchasing a locked item. Help never came, the associates were on their phones instead of doing their job.
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June 2024 by Daniel Zollner
One the cleaner and one of my favorite places to take a dump. Hell, even my Pa shops here from time to time and if it's good Enid for man I consider to walk on water it's good enuf U
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June 2024 by Rob Huerta
Place needs to step it up with no cart every time I come to the store. management needs to do their job, and it starts with them.
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June 2024 by shawnee Gage (Shawn)
Great store
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June 2024 by John Peralez
Awesome experience at this Home Depot , originally we had ordered and payed for roofing material from Lowes in McMinnvile after learning the evening before the start of the project that our material wouldnt arrive for another week , we looked up the closest Home Depot, thinking that we would never find everything we needed by the time the roof crew arrived the next morning we drove to Salem. Once we arrived we walked into Home Depot and incountered Jon and John both working the building material department, we explained our situation and told them our needs and without hesitation Jon an John guided us to everything we needed even the colors we wanted, it was like a miracle just like that all our stress and fears evaperated into thin air. JON an JOHN had saved the day and we are very gratefull to them for that, we'll be coming back to this Home Depot because this is where you'll find outstanding customer service.! Thank you Jon an John.!
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May 2024 by Rachele Bowes
Great customer service
