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November 2023 by Lucy Hamer
I've come here twice now, both for the same issue with the drive belt. Something went wrong the first time I came, but they made it right about a month later when I called them to say the initial repair was failing (I believe the tensioner rod was crooked?). Things happen, mistakes are made; what matters to me is owning it and getting it resolved. I share this because integrity can feel hard to come by with automechanics; unpleasant (and expensive) surprises almost come standard with a typical mechanic visit. Japanese Connection is the exception to that rule. Strongly recommend.
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October 2023 by Graham Slater
I can't believe I haven't left a review for Marv and Jackie and their one (excellent) employee before. They've been working on my Subarus and Toyotas for more than a decade and they are superb: skilled, reliable, and abslutely trustworthy.
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August 2023 by Samantha Foodie
We took our car here to get its 90,000 mile tune up. We were treated very nice, great service and very thorough! We will definitely be returning with our other vehicles.Services: Transmission
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February 2023 by Noctessa Rox
I had a scary sound that sounded very serious...ended up being a tiny piece of paper napkin in my fan motor. These guys were so efficient and honest about my issue. They really set my mind at ease since I thought the worst!
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February 2023 by Sue B.
Very professional and nice. They took my car in on time, and my car was done in a reasonable amount of time. They did not try to take advantage of me by saying I needed to get a whole bunch of work done. I will be returning to get work done on my car when it is needed and I highly recommend Japanese Connection.
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February 2023 by Ken Wolfert
Marv and his crew are old school mechanics. They simply say what they are going to do, do it for real, and then charge the same or less than they quoted. They also counsel to fix this or that or not to fix this or that based on the impact of the problem on driving or car value VS the cost of the repair. They seem to remember that ancient principle that if you take care of a customer with their best interest in mind that you will never have to advertise because of all of the referrals. I have sent many people to Marv that had no clue about how cars work and Marv did what was needed and just that.Services: Oil change
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February 2023 by Cameron Fox
Called them for a quote didn't get a call back for almost a week found they didn't record my phone number correctly and then told me that they would not preform a routine transmission service which included changing the filters on the transmission because Honda doesn't recommend it. As a customer you shouldn't be told no on a reasonable service request.
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January 2023 by Jacqueline Dickey
Always take our japanese cars here. I've never had a bad experience. They are honest and never try to talk you into anything you don't need!
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August 2022 by Jeanne Nicholson
Excellent auto repair shop. Have been taking my Prius there for years after my sister recomnended them.
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August 2022 by Michael Auch
Honest small business specializing in Japanese made vehicles. Make sure to come here instead of going to dealerships.
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April 2022 by lynette nuttbrock
Excellent! We have been going to them for a very long time. Trustworthy, quality repairs and reasonable prices! They know what they are doing and do what they say they will do. That is becoming more rare these days.
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March 2022 by Kurt Knotts
If you drive a Japanese car and need maintenance or service, look no further.I haven’t had a go-to mechanic in years after being burned by another location in Salem nearly a decade ago. I shopped around for a few quotes before I settled on Japanese Connection for the timing belt job on my Subaru, and boy was it the right choice.Marv is a straight shooter, and runs an honest shop. Their quote was accurate, and they turned my car around in less than a day. They even gave her back to me cleaner than when I dropped her off. Not only that, but that quote also included a couple goodies I never mentioned to them in the total cost, which in and of itself was reasonable compared to the others I got around town.I like to take care of small jobs on my car myself when I can, but I’m not much more than a novice really. The next time a job overreaches my home garage, you better believe I’ll be giving Japanese Connection a call.
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October 2021 by Oliver G
Marv provided a transparent and high quality auto repair service. I am confident that the work done in his shop will last a long time. I really appreciated that the initial quote reflected the final cost, and I received detailed repair notes at the end.
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July 2021 by Judy Nanson
Excellent auto repair shop. Have been taking my Prius there for years after my sister recomnended them. She drove Hondas and as soon as they went off their new car warranties, she took them here. Never a bad experience for either of us.
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June 2021 by Bryan Schmidt
Excellent place for automotive repair and service. I've been a customer since the 80s and they are my first choice.