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October 2025 by Sam Thawne
Terrible shoe store so rude. I had to exchange shoes that fit to tight when I tried them on at home (never wore them out!) the staff accused me of wearing them around and stated they looked- used- they refused an exchange, store credit or refund. I felt like I was being accused of lying, I felt uncomfortable and I felt angry that I got blamed for this. Never went to journeys again. Someone else can have my money. Trash customer service.
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September 2025 by Beldon Alexander Ebner
I like their organic section.
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August 2025 by T Evans
The manager was gossiping about associates infront of of tons of customers, it was so awkward! Left immediately
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May 2025 by Megan
I asked a worker for a specific shoe, they brought out a competing shoe brand, not the brand I asked for and not even in the size I asked for.
One of the workers was wearing lingerie as a dress, I guess there’s literally no dress code here.
The lingerie dress girl and the third girl that was working went to the opening of the back and started gossiping. I couldn’t hear what was being said, but their body language said it all.
I guess this is why people online shop
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July 2024 by Linda Gutierrez
I had ordered some Birks online in a seafoam green and I was super bummed when I received them because they didn't fit. This was my first pair of Birks so I was unsure about sizing. I came into the store to return them and T.T. was soo helpful because she told me to size up because the bigger size might fit more comfortably. I tried on the larger size in another color Birk and sure enough it fit! She then exchanged my shoes and placed another order for me in the correct size for the beautiful seafoam green! I don't know what magic she did but she found the color even though I couldn't find them online. The shoes arrived 5 days later. Customer service was great! It's refreshing to see such service in retail.
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May 2024 by Katlyn Abrams
Absolutely love this place! They have the sweetest associates, the cutest shoes, and my favorite manager Molly Mac!
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March 2024 by Vanilla Cola
The store was clean and pretty and the staff was very knowledgeable and friendly ?
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March 2024 by Cassidy Taylor
Great selection and Molly was amazing. We will be back!
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March 2024 by Nillys Deco
Great service everyone is friendly!!
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March 2024 by Dan Mendez
Molly was very helpful and courteous. I had a great experience.
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March 2024 by Lucy Idk
I was very happy and satisfied by the customer service I was given by Aidan. He was very kind, approachable, and helped me walk out with the shoes I had been looking for.
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March 2024 by Wyett Flick
They had just what I was looking for and some! Amazing atmosphere they have created! Will definitely be coming back
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March 2024 by Catelyn Maxwell
Ray was very great and very helpful
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March 2024 by Rizza :3
I think her name was Tyanna but she was so nice. She had the best energy, the nicest tone, and overall just made me feel very welcome. She sold me a product that I would’ve never thought they had and overall just a great person, this store needs more ppl like her :)
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August 2023 by Brenda Hernandez
GREAT customer service. A worker help a lot he was so nice all tho he did talk low but other then that i would love to shop there again.
