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February 2024 by Mauricio D.
Upon waking into this specific Keybank, my parent and I were told we would be helped. The banker we were in front of completely ignored us for couple of minutes we stood there waiting to be assisted. Only for her to start helping the other customer that walked in a few minutes after we had been waiting. This is not the first time we have had a distasteful experience with this bank where we are ignored by the employees at this location.
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February 2023 by Allan Smith
Key Bank is a respected and well run institution. I have banked with them for 4 years. They appear to have the clients best interest in everything they do. All the branches I've been in are friendly and intelligent.
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August 2022 by Kattie Z.
The worst customer service, possibly ever, in the history of banking institutions. I'm not sure how a bank can even exist with such poor standards. Truly baffling. Do not go to the branch. Drive to Keizer station instead.
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April 2022 by Darrell Strand
I only go to the State street branch, they are are so wonderful bunch of people that work their. They all are so friendly & professional, they greet you by your first name wish more banks were like key bank on State & Liberty St SE are.
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February 2022 by James Smith
Saw this today. Was paid yesterday and did mobile deposit yesterday now it 5 day wait for mobile deposits. When I get paid like access to my money. Like know where there getting that information. Are you calling him con artist
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January 2022 by Zack Reitan
There’s just not a better bank branch in Salem. The whole team is phenomenal and the Branch Manager, Tommy, is one of the most knowledgeable bankers that the City has. If you don’t bank at Key Bank’s State Street location, you probably don’t have a bank account; when in that case, their Hassle-Free account would be a great option for you.
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January 2022 by Joseph Carswell
Fully wasted my time. Reported fraud on my account because I was unsure of a check I received. For giving them a heads up they closed my account because of fraud even tho there was no fraud committed but they sure had no problem giving me the run around. My advice go to a real bank like chase or Wells Fargo .
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January 2022 by Jared Virtue
Tommy and his crew do an amazing job at KeyBank!!!
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September 2021 by Jennifer Hayden
Disrespectful and condescending behavior from the banker I worked with. I felt I was treated poorly due to my age and did not feel that my financial means were taken seriously and that my age was taken as a bigger indicator of my financial ability than my credit score or income.
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September 2021 by Jennifer H.
the banker I worked with, Lorri Torres, was just simply rude. she was condescending and did not attempt to answer my questions in a professional manner. I went in requesting information about my loan options and I do not feel that I was respected or helped in this setting. I am young, but I am a young professional with a great credit score, and I deserve the same respect that is given to older clients.
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September 2020 by Kirdy Hohensee
We went here to set up a business account after emailing with the branch manager. We encounter very poor customer service and no follow up from two people who were supposed to call us. After the meeting we emailed him to let him know about the service. He apologized and said he would have done thing differently and he would have the people contact us right away. It’s been 3 business days and they still haven’t contacted us. All of this was prior to the fires so the delay is not due to that.
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April 2020 by Dont Worry
This bank held my cashier check! Banks must make funds available within 24hrs on government and cashier checks! This bank broke laws by holding my funds but I'm not to worried about it because my check will clear I'll just give them a bad review and find a new bank!
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December 2019 by Scott Mccraw
I do not use Key Bank for my personal banking, but I went in to this branch to do a work deposit. Wow. Just wow. Really weird vibe at this branch. Was barely acknowedged by a young man, who was the only teller in sight. I pulled my deposit out of my coat pocket and stood there for at least a full 2 minutes without him looking back up at me. I was the only customer in the building. Finally did a search on my phone and saw that there was another branch that would also be on my way, very nearby. I just left and stopped at the other branch where I was greeted and helped promptly.
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November 2019 by Mike Arthurs
Helpful, friendly staff. Quick service. ATM outside that is can be accessed via drive through.
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May 2018 by Zackary L. Reitan
The staff here is incredible. Key Bank as a whole is a great organization and the efforts they put into the community are incredible.
