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December 2024 by GUS DEANDA
The gentleman that helped me was real helpful and helping me solve my problem really appreciated him friendly and helpful
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October 2024 by Dennis Wisniewski
Great people to work with. Stayed in touch while my bus was being serviced keep me updated with the progress.
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October 2024 by Rohn Gibson
The most organized and professional Freightliner service center we have ever used for servicing our 45 foot Freightliner custom chassis motorcoach. Highly recommend!
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September 2024 by Scott Weaver
Do not waste your time at Premier Truck Group of Salem. I am From North Carolina traveling in an RV that has a cummins 600hp having issues with the fan clutch. So, on Monday I called and spoke to Ryan and he set me up an appointment for Tuesday at 1 which I Changed to Thursday at 1. On Wednesday I called and spoke to Brad since I was getting to Salem quicker than I thought. Brad said that if he were me he would come in Thursday at 9. So, I did. Brad wanted $500 authorization to diagnose the issue and then he might need more money to be authorized for diagnosis. He said it was 2 hours labor time at $250 an hour. I agreed to 1 hours time as it should be simple in my opinion. Brad said that it would be before 1 that the technician came to work and he would and come to get our RV at 1. So we waited in our RV and 1 came and went with NO communication from Brad. So at 1:45 we left and went to Freightliner Northwest Albany 30 minutes away. Boy am I glad that we did as our RV was diagnosed immediately and repaired. Our total bill was $156. Freightliner Northwest Albany's labor rate is 22% less at $195. Brad called me at 3:01 to ask if I was still around as they were ready for me. How did they miss a 45 foot RV leaving their service waiting area??????
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September 2024 by David Bean
If you want security of mind, I highly recommend them. They go beyond to find the solution to complex mechanical problems. Great place to get a PM because they do a full inspection and catch potential issues before they evolve into major breakdowns.
It may seem that they are more expensive, however they put more work into the vehicle with better quality.
There are many times I have taken my vehicle to other places for repair or maintenance and have noticed that the missed some details in service.
So, it’s nice to know that Premier specializes in Freightliners and hence they know the trucks like the back of their hand.
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July 2024 by Ronald McDonald
They have had my truck forever it's fixed now I'm sorry I gave you a bad review I did edit it
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July 2024 by Tim nukala
I hope I'm getting there names right but I came into there shop on a sat .I believe it was Brad b.
Josh l. And Josh s. Who were there and I needed a mirror cause one of my brethren Inthe trucking industry decided he needed to adjust mine .thanks by the way ...so they bent over backwards in locating a mirror , trying to help with getting 2bolts out .they notch professionals with top notch customer service skills .I'm in the relocation industry so when it comes to customer service I'm a pro .I've been to alot of premiere over the years and if judging by how these individuals conduct them selve is
how this Premier is ran
You have just made a lifelong customer ..BTW
You should advance all three in there career as well as hand out hefty payraises .
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June 2024 by Hank Mendenhall
Will and Edgar are excellent examples of why I do business here. My company also uses your business as well. I like the way in and out access of the location as well. Keep up the good work.
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June 2024 by Oscar Hernandez
Wilber has the best customer service is always feel happy to come back and do business with him
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June 2024 by Eduardo Cruz
Will Mundo & Edgar provide excellent customer service
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June 2024 by pedro avalos
Will and Edgar are the best they always help me premier truck group of brooks are the best
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June 2024 by David Frawley
Josh helped me, he was about to close shop, I needed parts, he took extra time to get it to me. Customer satisfaction 💯
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June 2024 by Gary Schulz
Ryan, Was Outstanding Service writer and Manager. We threw a code in the Motorhome on a 2,800 mile trip. I called made an appointment for the next day and Ryan got me in on time diagnosed the issue. They ordered the part and got me out of there with in hours. We travel with our dogs, Ryan said we could wait in the Customer Service Longe and the dogs could come to. 5 Star service. Highly recommend.
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June 2024 by Lilly Likor
Brett lindberg and will Mundo I always get my parts really fast and good prices
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June 2024 by jose hernandez
Willis and Edgar excellent customers service truck premier of Salem Oregon
