-
October 2023 by Ima Ontour
Staff was helpful and responsive. Local onsite people provide exceptional customer service. When/if they are unable to assist you, the after hours number actually answers and provides assistance at personal level. I have not experienced this kind of exceptional treatment very often in modern worldNever from storage facility and/ not Salem area business. Thanks to them I slept well last night in midst of chaotic world I have no control over. Yes I am serious. No I am not auto or robotically posting this. What a certain competitor facility did to cause me to bother publically posting this is absolutely unexcusable in my book. This place genuinely saved day
-
October 2023 by Jeff Johnson
Kelly was super accommodating and helped us identify the perfect storage unit for our needs.
-
October 2023 by Aimie Broussard
Wow! Kelly at Self Storage helped us out incredibly! I had no desire to store our household, but the need came up in a pinch & Kelly helped me find an affordable, short-term solution until the Lord opens the right doors. Thanks for the ease of it all!
-
October 2023 by Shani Andreakis
The gall at the counter was amazing even though she was fighting a cold at the time. Lights automatically turn on when you open the unit door after dark, which is really nice. We've only been there a few short days but so far I'm very pleased.
-
August 2023 by Kelly Kerckhof
West Coast Self Storage has been a great place to work with!knowledgeable, caring management.Great training programs. Enjoy the TEAM vibe through out the company!Totally recommend working with them.
-
August 2023 by Charles Hentz
Great location in south Salem. Great people to deal with.
-
August 2023 by Michelle Hyde
It's a great place to store your belongings. Clean and safe. Although the only downfall is that it is a little expensive each month. I feel like the monthly payments keep increasing. When I first got the unit it wasn't too bad of a monthly payment but since then it has doubled due to an increase in their "overhead" which I'm confused on what changed.. if anything it shouldn't of increased to the amount it has. If anything they're saving money on their electricity, my light in my unit doesn't ever seem to work as well as other people's I have asked. Just a little frustrating.
-
July 2023 by Whisper Haskins
Assistant manager, Kelly is an absolute joy. Always a pleasure doing business with her!
-
July 2023 by Whisper Varlay
Assistant manager, Kelly is an absolute joy. Always a pleasure doing business with her!
-
May 2023 by Daniel S.
I should have just left after the info on the website was wrong, but I tried to give them a chance. Little did I know that I'd be victim to identity theft and fraud from the staff. Once I pointed it out, the manager admitted it was "a mistake" and apologized... then told me to move my belongs out. No problem there! I wouldn't leave my garage in this place. Be warned, there is an investigation for this fraud (and probably others)STAY AWAY!
-
April 2023 by Stephanie Keys
Anthony, the Manager, is the nicest guy ever. Even going directly to the office, he finds online discounts to help you get into a unit. Moving is terrible, but he makes it easier. Great guy.
-
April 2023 by Desi Thompson
It was easy and convenient to reserve a unit. The staff is very friendly and supportive.
-
March 2023 by Paul Bridgehouse
Fast & efficient process! I was able to take procession of a clean unit the same day!
-
February 2023 by Angela Lehto
Kelly at Salem Self Storage made a very difficult day into a wonderful day. Kelly is professional, knowledgeable, kind and very thoughtful and helpful. Thank you so much ?
-
January 2023 by Eryn Starck
Confirmed location. Awful, don't trust. Poor locks and security. Our unit was broken in to and most of our items were stolen. Staff were not able to provide a temporary lock or unit while we made arrangements to move our remaining items. My husband had to install a lock himself. Staff were not helpful and seemed annoyed with us during the entire ordeal. Would not recommend
