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July 2025 by Deb Letney
My wheelchair lift is loose.rep agreed but was concerned about a bolt.stated they did have some inferior people installing at one time. But didn't sU they would fix it.i pd alot of money for the loft.i thi k they should tighten n thebolt.other than this srrviceproblem.i liked the people working there.be sure you use a reputable hitch installer for your vehicle.
lem
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July 2025 by Joyce Baker
The physical therapy I'm taking is making me stronger. My therapists are very gentle & professional in caring for each exercise of recovery.
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February 2025 by Eugene Clark
Quick pick up. Considerate and knowledgeable staff. The scooter was prepared clearly labeled and ready to go upon arrival. Thank you.
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December 2024 by Zekethenub
Helpful..(was being kind) Well now, Bobette....or whatever your name was. I am not responsible for your memory being poor. You are rude, and now you get one star. You gave me a business card! I will be sure and tell EVERYONE about how you have no products for people to try before purchase in your dirty little business office...and how you wanted to do business without my client trying it out first. Have a nice day, Bobette.
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August 2024 by Raymond Dale
Always the best hrlp without long waiting time.
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May 2024 by Garry Whitson
They installed a lift on my Santa Cruz was a very professional job and when I picked it up they did not try to rush me they took all the time I needed to explain it operation.
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March 2024 by Annette Udey
Great people . Very helpful and went out of their way to get us a scooter at the last minute.
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March 2024 by Jill Nuttbrock
They were kind and courteous. I took in a new van that needed some adjustments to the lift. It works perfectly now.
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February 2024 by Chris Bartlett
James and Bobbette were a pleasure to work with! I live in Seattle and was trying to track down a used Chevy Traverse for my wife (who's a paraplegic). We found one at Oregon Mobility and James helped us navigate the entire process remotely, including installing hand controls and a seat base for us before we picked it up. We will definitely go back again next time we're ready for an upgrade!
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December 2023 by Joaquin Francisco Francisco
I learned the value of family and I promise that I will never leave anyone behind even if they are not part of my family.
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December 2023 by Casey Moore
I couldn’t recommend this shop enough! Exceptional customer service, their techs have so much knowledge and experience. I live 3 hours away and happily bring my mobility vehicle here instead of the local mobility dealer because I know I will get the best work done at a fair price. I had high tech electronic driving controls installed and it was done perfectly. I will continue coming back!
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December 2023 by Michael Tenney
Great service and wonderful workmanship! When the remote pendant on my van lift malfunctions as it frequently does they provide the best repairs and replacement they are capable of in solving the problem which remains a mystery to all of us. Cannot fault their efforts, as they patiently try to figure out the problem on a lift installed by another provider.
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December 2023 by Angela Bowers
Where do I start? My dad needs a wheelchair lift for the back of the suburban. It was previously installed more than a year ago but the chair fell off the platform as we were stopping from tie downs that weren’t working properly. So being my dad is a veteran of the Air Force, and the VA graciously pays for things like these lifts, I got ahold of the VA and they sent us here to these people. It took some time but always does. I could go into a few things that are lacking with this business but for now we will simply address this current problem.We picked up the vehicle last October 23,2023 after a new platform was installed. We drove home and until yesterday we had no need to take it out on the road.Yesterday, my husband (who is a very sick man at 73 and a Vietnam Vet with the ravages of Agent Orange affecting him) went out to get my dad into the suburban and load the electric wheelchair onto the lift/platform. In all essence a new set (since when we picked it up, we were assured everything was top notch and they as well as we were excited to have a nicely performing lift with platform and tie downs that worked), although they were also contracted to do repairs on the chair and I had to show them one essential repair that had been neglected or else it would have gotten home still broken at the foot pedals.So, he lifts the chair up with the lift on the platform and bam! It drops to the ground. Broken. No way to get it up off the ground or for him (remember he’s a sick man with 3 different active cancers and who uses a walker himself as well as a cart around the property) to remove it from the hitch let alone do the heavy lifting of removing the platform to a safe place so we would have use of our vehicle.I called promptly this morning at 730ish and left a voice message for them with a quick explanation and to please call back.Oh! We got a call just after 8am from a man. Who had done his due diligence and told my husband what HE needed to do to get the platform off.I, in the background rose the question of don’t they provide a service to do this considering the chair/lift/platform was just not 60 days prior in their shop. To which he informs me that the lift on the vehicle is not intended for use with the electric wheelchair we brought and left with their blessings that day in October 2023. That indeed they repairs the platform not the lift but he sure knew for the sake of our conversation how to turn this companies customer service into a buck. Of course they could come out and do their job for a charge OR we can contact the VA regarding this and get the authorization for them to do their job and stand behind their work.It was them who let us leave in October 23,2023 knowing the lift and platform were incompatible with the chair they repaired and sent us off on our merry way with. Fully knowing that failure of the lift was more than a possibility.I have already contacted Ben the PT at the VA this morning regarding this and now I’ll be contacting him again to let him know they sent us out that day in a dangerous possibly lethal situation.What if that failure occurred when we were on the road?What if there had been a car behind us?What do you think a 400lb electric wheelchair flying off the back of a vehicle would do to that car?I don’t think it takes too much imagination to come up with an answer.Unless, you want to be given false assurance that you’re set up is safe, feel free to head on over BUT if you have any inkling that what I am saying here could have and would have occurred on the road at some point and that these folks put you into that situation then go elsewhere. They’re not the only company in town and if waiting for long turnover is customary, which it is then I would err on the side of safety.
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November 2023 by shaun knowlton
I needed a key for my dads mobility scooter and they had it in stock. I had questions about the scooter and they answered them for me. They were very professional and helped me right away. Thanks again.
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October 2023 by Miss Kat
I had an issue that was easily resolved for my peace of mind by Shannon (Customer Service) and Denny (Service Manager) regarding a second opinion. I love the honesty and the friendly approach that was demonstrated here. Thank you Oregon mobility.
