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January 2024 by W B
Word of warning: this place is the definition of a predatory lender. Have had nothing but issues with our car loan. Then finally, upon paying it off, they sent a letter stating our account had been closed. I saved the paper confirmation and everything. But do they care? No. Come to find out they opened up a savings (they have no proof in which we opened up said savings account the month we paid our loan off) in which they charged 5.00$ a month. The account was in negative status as we had no idea it was even opened and called to close it. Was told we would have to get a call back from an account specialist to close it (???) surprise they never called so we now have to keep calling back to get it closed so it doesn’t mess up our credit. We had issues throughout our entire loan process as well so I’m not surprised in the least something like this happened upon paying off our loan. Horrible bank. I’m shocked they have not been investigated and so relieved to be free of them soon.
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December 2023 by WCU Inc
worst customer service ever.they REFUSE to help people with disabilities. i emptied my accounts and won't be back. First Tech up in Keizer is friendly and helpful
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August 2023 by Joe R.
Walked in the door to deposit a check and was tersely told to remove my hat or turn it around backwards. I also overheard the drive up window teller instructing another customer in the drive thru to do likewise. I will not bank somewhere that assumes I am a bank robber just because I'm wearing a baseball cap, not do I think it's professional or appropriate to make customers remove their hat in order to bank with them. I would never use this bank again.
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August 2023 by Kim Reininghaus
My husband called to report his debit card as missing, and he didn't know his member number. The lady, we think named Christina, asked if he was on speaker phone. He said that the call was on speaker phone, because he was driving. She asked if anyone could hear the call, and he said my wife. She said you will have to take the phone off of speaker phone to verify your account. My husband said he couldn't, because he was driving. She started talking over him, and when he said she already knows all my information and is on several of my accounts, she hung up on him. In all of our time working with Oregon State, we have never been treated so rudely. We are incredibly diappointed.
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July 2023 by Bailey Purvis
Want a bank with unrealistic fees and closes your checking account with money in it, without your permission or not a single notice? This is your bank.
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June 2023 by Brizna G.
I regally like this bank for basic banking, they're so quick and friendly and helpful! I didn't love the service as a loan company because it's not in house so it takes longer and you have to go through/wait on external understaffed parties but for every day banking I can't recommend them enough.
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February 2023 by Theo Port
Absolute WORST customer "service" I've ever experienced. Im Closing my account because of these psychos. They Kicked me out of the branch because they didn't like the type of mask i was wearing. Do yourself a favor and go to First Tech Federal Credit Union, where they treat you like family.
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July 2022 by Kathy Bowman
Great bank and services. Wish we had one in South Salem!
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June 2022 by Makai Wofford
Absolutely the best branch I’ve worked with amazing staff they are very helpful, definitely have your best interest in mind, and they really just want to help.
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January 2022 by Greg Towers
Here are a few of my experiences with this company.. We set up auto payments with the manager of a different branch and then came to find out she actually didn’t switch it and I could’ve been charged a late fee if I didn’t pay attention to it.When we went to open an account and different people gave us different information about what we needed or if they needed to pull my credit.I went to deposit two large checks and they misread the checks by thousands of dollars.Customer service reps give different information when we call and in the branch, specifically about setting up auto payments and adding a spouse onto the account.
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October 2021 by gary hill
Oregon state credit Union by far is the best credit Union To join Craig Williams Of the Kaizer branch is extremely helpful and all the staff are great people and willing to go out their way to make sure you are satisfied with their service I will continue banking getting loans and supporting this credit Union.
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August 2021 by Ashten Green
Decent enough place. Trying to call or look online yields little to no information on whether a branch is open or closed. I heard that one was closed and spent a while calling and looking online to no avail. I finally got through to someone with a call and they didn't reply after the first greeting and hung up after a few seconds. I just wanted to know whether or not I'd have to go to Keizer or not.
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April 2021 by Matt Swallow
Never in my life have I heard of a financial institution NOT having even limited Saturday hours! Unacceptable!!Y'all just lost yourselves not only my two existing accounts, but the money market account I had planned to open, AND any future business I may wish to conduct with OSCU.#Unfrickingbelievable !!
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April 2021 by Elizabeth Schaecher
Great credit union. Friendly staff
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March 2021 by Charlsie Goldsberry
They were very unfriendly and not any help at all when going in, The tellers had no idea how to do their job and treated me very poorly WOULD NOT recommend this location!! Im so disatisfied and will drive the extra 25 miles to the next location will never step foot in this place again!
