Paramount Sewing & Vacuum is highly praised for its exceptional customer service and knowledgeable staff. The service department is noted for accurately diagnosing machine issues and providing helpful adjustments. Customers have shared positive experiences, including receiving assistance in finding hard-to-locate parts for vintage machines, with one customer receiving screws at no charge after a fortuitous trade-in. The staff is described as fast and straightforward, guiding customers on whether to repair or replace their machines efficiently and cost-effectively. Many have upgraded to newer models, enjoying the variety available and the added benefits, such as discounts on supplies and free servicing for three years. Classes accompanying machine purchases have been enjoyable and educational. Overall, the friendly and dedicated staff at Paramount Sewing & Vacuum consistently go above and beyond, making every visit a pleasant experience.
I can't say enough about how wonderful the service department is at Paramount!! They figured out what was wrong with my machine and showed me how to adjust it properly. Thank you sincerely for all your help!!
January 2024
The people are awesome. They have repaired my screw ups and help me find colors their customer service is spot on
December 2022
Great customer service. Just had first class that comes with purchase of a machine...Had a great time and learned a lot. Thx
