Plaid Pantry is a beloved Portland-based convenience store chain that has been serving the Pacific Northwest since 1963. Known for its quick and accessible snacks and beverages, the store offers a diverse selection of products catered to the local community. What sets Plaid Pantry apart is its exceptional customer service, provided by a team of friendly and familiar faces. Customers often describe the experience as feeling like they're visiting close friends, with standout employees like Ela, the cashier, and Kevin, the assistant manager, going above and beyond to create a welcoming atmosphere. Ela is praised for her warm and humorous personality, even when dealing with challenging customers. Though she may initially come across as a bit abrasive, customers soon discover her caring nature and infectious smile. Similarly, the manager, Christina, is known for her similar approachable demeanor. Kevin, the assistant manager, is particularly lauded for his exceptional customer service skills, described as a "Bad A#@ Dude" who is fast, fun, and super friendly. He has also been credited with helping to address the store's homeless problem, making customers feel more comfortable. Overall, Plaid Pantry is a beloved local institution, where the exceptional customer service and friendly staff create a unique and enjoyable shopping experience for the community.
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June 2024
Love going to this Plaid....Ela always makes the visit fun. Always super professional and fun to chat with. Definitely a good spot to visit ?
April 2024
Love going to this Plaid. Always look forward to chatting with Ela or Kevin. Their customer service is awesome & I truly wish more people would be as friendly as them. Highly recommend this place.
