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January 2024 by Steven Patterson
We did not buy a vehicle at Roberson, but we did have the pleasure of working with Matt Aguilar. He was very knowledgeable and very relaxed. He is not your typical car salesman and seems to come from an honest hard working background. We really appreciated him helping us and showing us different vehicles. Definitely a nice change from the typical car salesman.
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January 2024 by Nicole Wasden
Horrible service.My husband and i went around trying to get quotes on a trade we wanted to make.At Roberson one of the salesmen was incredibly rude when we told him what we were looking for, for our trade in and said it was an impossible offer. Told us we were dumb and basically left us on the lot.We had, had 2 offers before this place, for what we were looking within our price range and were able to find things at other dealerships.So just so you know. They probably think youre dumb to. They dont care about their customers, they just want money.If i could give this place negative stars i would. No one should be treated or talked to like that.
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January 2024 by Hillbilly Wheeler
My wife and I decided to up grade our jeep Wrangler! We went to robersons, first of all we were on the lot looking at jeeps with no help! We seen salespeople in there show room doing nothing and we had to go ask them for help! We worked numbers and wasn't impressed! We made an offer and they said there numbers were a great deal that nobody would match! We decided to shop a little and found the exact same jeep same MSRP $4000.00 cheaper and $2000.00 more for our trade!!! Don't be ripped off!! Do some shopping. I have used there service department before and was not impressed either!
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January 2024 by James Reed
Worst dealer experinence ever. Do not buy or have your vehicle serviced from them. They were not honest, we tried to walk way, sales person held our keys, refused to give them back after being asked twice. He went and got a slightly better deal. They took pictures of our trade-in before deal was completed. Listed these on their web page with our license plate still on them. The vehicle they sold us had huge scratch in hood, was a new vehicle. Told us trade-in was reduced because the vehicle had been smoke in and they would have to sell it for less, however they listed the vehicle for a huge price. Very dishonest.
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January 2024 by Greg Goebel
I am in the market for a new full size truck and saw that they had a sale advertised on their website. I messaged one of their sale reps to confirm that the advertised price and vehicle are still available. The confirmed and I set up an appointment to view the truck the next day.Long story short, I ended up test driving the truck, filling out the financing paperwork, and giving them the keys for my trade in before the manager informed me that the price posted online was a mistake and it was actually 7k more than advertised. This is absolutely ridiculous and they wasted three hours of my time.I will never buy a car or truck from a dealer that misrepresents the price of their vehicles. It should not be legal for car dealers to lie about the price of a truck and then switch the price when it is time to finalize financing. I would not recommend this dealer to anyone and will take my business to Portland.
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January 2024 by susan bruhjell (Jaz)
I got excellent service. My auxiliary battery went out, and they replaced it the same day. I am in a wheelchair and my lift van is a lifeline and is my only way of getting around.THANKS to Robertson Motors Staff!
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December 2023 by Lyle Foley
Nathan was very knowledgeable and low pressure. He went the extra mile to make sure we were taken care of. Nathan stayed after hours to make sure that our needs were met and made our experience stress free. I would Highly recommend Nathan for your next car purchase. He is a true professional.
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November 2023 by Shelby Jenkins
The whole team at Roberson is incredible! Scott was great at detailing everything about the vehicle I got and even worked with manager Josh to get me a great deal!! James and Molly in finance were super easy to work with and explained all documents in detail. I highly recommend working with this talented team of people that care!
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November 2023 by dewell moore
Well this easy. People need part on the weekend to. Or at least someone to help you find the part Or look them up. My sons car need one both for his hood. If the other both were to come out this could have been something else to write about. It’s 2023 there got to be a way to have part available on the weekends.
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October 2023 by Kirk Robinson
I came into the dealer with a lot of negative equity in my truck. Although we could not come up with the deal I wanted, both Josh and Trenton, spent a lot of time speaking with me reviewing options such as leasing and various purchase options. I appreciated the education and thought that they really made an investment of their time to help me.
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October 2023 by Nicole Bushaw
Been going to this dealership since 2014 when I bought my Chrysler 300 brand new off of the lot. Took it there for maintenance for everything except the tires. In 2019 went and bought a brand new truck from them and took it for all the maintenance and tires.The place has gone down hill fast. The last breaking point is October of 22' I brought in my Chrysler for a temperature gage issue. There they found my radiator needed to be replaced? Never had issues with it. The lady behind the counter said it was a small leak and to fix it now would be best. So they ordered the parts and I returned to give them around another $1,000. Fast forward to June my car is about to over heat. Check it and there is no coolant in the resevoir. Dealership of course couldn't see me because they are "too busy" taking over ram. Went over to the nice guys at AJs and they topped me off and taking a quick glance they say its probably your radiator. I thought that's strange I just got it done? After contacting Chrysler and being told how busy they are, they found a way to squeeze me in after I made a big deal. Go there and no one can find anything wrong? I was told maybe it just evaporated out. I was then called to collect $200 on me even though they didn't find any problem and the work was still under "warranty". I told them I wouldn't be paying that until I knew for sure the radiator wasn't the issue.Fast forward to August and and I am driving my daughter around and my engine starts to over heat. Look under the hood. No coolant. Called Chrysler. They are so busy could be October until they can get me in!I told the service coordinator that I cant do that. He then tells me I can drop off my car and they will get to it when they can. I said no. I will take it to somewhere they can get the work done and they can reimburse me. He did not object. Then proceeded to hound me for $200! After the work was done they declined to pay AJs. Said it was a dealership only warranty. Talked to Bryan the manager and he made me bring in the broken radiator. Told me he would help me and now he won't return my calls. Been a month now. Lost all of my business. This company should be ashamed of themselves and how they have zero loyalty. Staff is no longer friendly and they bit off more they can chew. Next stop is BBB. I wouldn't trust their work.Now I believe there was nothing actually wrong with my radiator in the first place. Now I have had to pay for it twice!Never returning.
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October 2023 by Scott B.
Went there a while back to look at a jeep and it was close to closing time and told the Salesman, that we'd come back the next day to look at the jeep more and take it for a longer test drive. He insisted that it was okay for him to stay late and he was willing to work out a deal. The offer I got was $2,000 below what Carmax offered me And I told him I wanted payments below $600/month. He came out with a number that was much higher and I told him no and I told him they have to match what carmax was offering me, he went to the finance guy again and came back with payments of $610/month, so I said okay. The we get shuffled to another lady and as we are signing papers I see that they still were giving me $2,000 below what carmax offered me. I stopped signing and made them type up new papers to where they matched up to what carmax offered me for my trade in. Then they tried to trick me/ said well since they gave me so much for trade in that I needed to buy a more expensive extended warranty. Mind you they already had it typed up in the papers for me to purchase the more expensive warranty. That dealership will push you and push you and try to sneak stuff by you, buyer beware!
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September 2023 by Stephen Walter
Kody was my salesman and made the whole experience easy and straight forward without any surprises. 10/10 would recommend. I walked out within 2 hours owning the vehicle I wanted and am very happy now 3 months later.
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September 2023 by Martin Roberts
I have want to thank the team at Roberson again . I recently purchased my 2019 Chevrolet Trax Premier from them ( 08/28/23 . This is my second purchased from Roberson . In September 2020 I purchased my 2014 Mini Cooper Countryman from Roberson . I want to give a big thanks to Scott Cole who worked with me on both my purchases (!Sales Representative). Scott Cole is a true professional.Thank you !Martin R
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September 2023 by Jonathan Burnett
Bought a ram 3500 from this dealer through Hayden in July 2023. Hayden was great to work with. I did most of the deal through phone and email. Got to a mutually agreeable price point that was honored when I showed up. I was at the dealership about 1 hour in total to include the signing of the deal, the walkthrough of the vehicle systems, and meeting the owner. Appreciate the efficiency and transparency of their process.I always think the true measure of any business is how they handle non-standard situations. I experience a major system failure of the vehicle in August 2023. Johny and Diana at service really hoofed it to make things right. Johny located a rental vehicle for me (at a better price than I could get on my own) and prioritized the repair (other dealers were estimating 2 weeks to even evaluate the issue) and even paid for expedited shipping of delayed parts. Communication was almost daily on the issue. While I was not happy to experience a serious system failure on a new truck nor was I happy with the 10 day repair timeline, I think the Roberson team did the best they could with the circumstance.
