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October 2023 by Janis Sabatula
Although the news I got from them wasn't good, I would recommend them. They've been in Salem forever. Or it seems like they have been. At least 35 years. My ex worked there when my now 34 yo daughter was a baby. So Salem Auto Body has been around for a while. Thanks to Nicole who cleared up a couple of things for me. It's good to know people. ?
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August 2023 by Jenny Smith
They are awesome. Can't wait until they can work on my car!
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August 2023 by Len Nickels
Great folks to deal with.Service to the Max!We'll be back again!
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December 2022 by Cecilia Ruidiaz
They took 3 almost months to fix my car. During the last 2 weeks I was calling every day and was constantly told my car was ready but when I tried to let them know a time to stop by they would tell me it wasn't ready afterall.I was told I would get a call back and would never get one.My phone holder disappeared. And the car smells weird now.Car is running but makes weird noises so I'm questioning how reliable and safe it is now.The appraisal company took the plates out and the body shop never told me they received the car with no plates. So now I have to pay for new plates and wait to receive them to drive my car as they had my car for so long the appraisal company got ride of them.I wouldn't recommend at all.
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November 2022 by jimmy chao
6 months my dad car has been in the shop. They said they had the parts but took them month after months working on the body pull, and a 3 week for paint.. and still in the paint phase?.This car is a lease vehicle and six months wasted. They could had said total if it was that bad or they don't have the time to work on it.My mom lost her job.. just been so stressful for my parents.Customer service sucks, they kept on giving the same excuses each time. Felt sorry for my parents ?.
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October 2022 by Levi Beaty
Super friendly. In and out in only a couple hours. Gave me a good deal and fixed an issue with the tire for free. Definitely going back next time I need a car
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August 2022 by luis dasilva
Work truck went in for a new door and ended up worse than before. Took it back they still couldn't get it right.
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July 2022 by Sabelle M.
Bad roads did some damage to the frame on the vehicle I tow, and they were able to get it repaired in a day. I'm impressed with the knowledge, and professionalism here, too. I'd like to say I'd come here again, but as it's a body repair shop, I hope I won't need to!
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July 2022 by Jack Wetherson
Salem Autonomy provided excellent service. They restored our vehicle to " like new" condition in less time than other shops said was possible to do.
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July 2022 by Kathleen Lawrence
These people have had my car for 3 months & not completed the work and gotten my car back to me yet. I had an accident on March 8, 2022 & my insurance quoted me 7 days to have my car back. Now I realize they ran into a few problems since then but this is going on ridiculous especially since my rental car ran out a long time ago. They have only called me once to let me know what was going on and I am beyond upset about the length of time it's taken.
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June 2022 by Nicole Ruff
Honest business does a great job, friendly and great pricing. They go out of their way for you!!!Service: Body & Trim
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July 2021 by Thanh Nguyen
Amazing job and customer service! I brought my car in to fix a big dent on the side of my car, and I got such an amazing deal because I was paying out of pocket. Johnny was so understanding and Topi was so nice and helpful. I will absolutely recommend my people to go here from now on!Services: Painting
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June 2021 by Daniel Pollard
Good paint job.
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June 2021 by dee jennings
Back order parts hum ? Why so long
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May 2021 by Vinh L.
The is the place to go! Talk to Johnnie. He told me that they couldn't match the paint exactly but turns out it matches perfectly anyways. I can't imagine what they can do if for other projects.
