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January 2024 by Cassie Napier
I Went here a little while ago to have new tires mounted on my Jeep and an alignment. My experience was pretty terrible. One of the gentlemen (I can’t remember his name) was very kind and informative, but the other guy I had to deal with was so excited to ridicule me about all sorts of things—I believe his name was Matt.First, he looked at my tires and misread something, so he came into the waiting room and announced very obnoxiously (almost like it was a Victory for him… Weird right?) that I’d bought the wrong size tires and that they would not fit. It was a little embarrassing because there were other people in the waiting room and he REALLY found that hilarious. So I politely asked him to double check his computer because I was sure I bought the right size.After a little more lecturing and distasteful ridiculing (still with the entire waiting room as our audience) he double checked his computer—lo and behold, they were the correct tires! Who would have thought he made a typo?At the time I was very upset with being talked to like that and I was probably WAY too polite.So we proceed with having the tires mounted. :)They came and got me when they finished and they showed me that while the tires do fit the rims, they’re rubbing the bumper and catching on it. I’d already accounted for having to do some minor body trimming through another auto shop. But Matt was extremely happy that my tires were rubbing. He even did a little victory dance—it might be hard to believe, but I actually have that part on video and I am able to share it. It was almost like a little boy declaring “I told you so!”Three or four times, he reminded me that he told me the tires were too big, even though the only reason he thought they were to big was because of the initial typo that he made.When he finished his little tirade, I asked if we could move on and do the alignment so I could get home.He said that they couldn’t do the alignment because the tires were rubbing, which meant they supposedly “couldn’t turn them all the way” (which was a pretty cringeworthy exaggeration). He also told me that no tire shop would do an alignment on them either BECAUSE of this. So I left and went to Les Schwab.Guess what? Les Schwab did my alignment for me and there was no issue. :)Even better, the alignment actually stopped almost ALL of the rubbing (Matt said there was no chance an alignment would help). I didn’t even need to do the body work I had planned.Anyways…You’d think someone at a tire shop would be a little more knowledgeable about these things.I’m wondering if he was so embarrassed about the typo he made initially, that he had to find some way to grab onto his slipping ego, and convince me that I was still wrong LOL.On a better note, Gills Point S did at least manage to put my tires on right! Their prices were also cheaper which was nice. Everyone else in the shop was normal and courteous, it was only that one person.Gills point S is perfect if you’re looking for cheap service, but don’t expect to be treated like you have your own brain.
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September 2023 by Dawn P.
I have been coming to this place for 26 yrs and am deeply saddened to make this negative review. I know machanics drive there customers vehicles when they are in the process of diagnosis but when they drive your vehicle for their personal leisure this is against the law. I put my truck in the shop on the day of my scheduled appointment and expected to pickup the truck @ 5p which was standard business through the numerous yrs of working with this certain company. This day I was called to retrieve the vehicle earlier and as a perk they could get my other vehicle in the same day to add Freon. I asked if it would be done that same day as I was not feeling well and I could barely hold myself up. I was told he was not sure but they'd keep it in the shop locked up safe. I responded to the answer with will it be done tomorrow? It's just freon, and I already had Freon I just wanted to fill it. Well all he would say was WE'LL CALL YOU. So the following day I called to discover that my vehicle was not done and was supposedly locked up in the shop until the machanic came back Tuesday of the following week? 4 days which was ridiculous as there's nothing wrong with the vehicle at all. The vehicle was a sound vehicle that I only wanted to put Freon in. When I called and was told why it wasn't done when they had it for 11 business hours and how long does it take to put in Freon? It certainly doesn't take 4+ days. The next question is why put my vehicle in the SHOP when I could be driving it???? When I told them I would be to the business to pick up the vehicle I was told that wasn't an option because " I agreed to leave it" which I absolutely did not agree to leave a perfectly sound vehicle in the SHOP when I could be driving it. Especially since it was my main transportation. I was adamantly denied access to my vehicle and told I was the one who agreed to lock it up in the garage for the weekend? Again I didn't agree to this. After insisting that I had no idea what in the world he was trying to feed me this line of BS I instantly thought Hmmmm the machanics vehicle broke down and it's a holiday weekend....the machanic has my vehicle and was planning on using it for the holiday weekend.I got pissed told him I don't care about what the machanic told you because I would never leave a vehicle in the shop that is sound with no issues. I insisted the vehicle be in the parking lot that I would be there to get it shortly. I arrived and my vehicle that supposedly was in the shop was hot on the hood as it has obviously been driven from somewhere else. I also discovered that the Freon had been filled. So I was not only lied to by more than one person they also refused to return my perfectly sound vehicle that was only there for a Freon top off after having it for 8 business hours. Told me it was in the shop per agreement by me WHICH WAS ALSO BS. So no don't come here this place doesn't return calls and drive your vehicle with out the owners consent.
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August 2023 by Allison
The crew at the Salem location is so great! They treated me with respect and were very thorough in fixing the issues my car had. I had a terrible experience at the Keizer location and came into this shop with low expectations due to how I was was treated at the Keizer location. The communication and transparency here were fantastic and they made me feel like they truly cared about getting my car fixed correctly. I was never treated like I was a burden and they did such an amazing job at fixing all the issues caused by the “repairs” from the Keizer location. They also took the time to make sure my car didn’t have any other problems that were unsafe for me. Matt and the rest of this amazing crew were fantastic and I don’t have enough positive things to say about them. This is the only place I’m ever bringing my car if I need anything. Thanks again guys, you’re all Amazing!
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August 2023 by Stephanie Andrade
This has been the best experience I have ever had with a shop. The manager is amazing and sooo helpful!! Thank you guys ! Take your car here ! I promise it will be great !
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May 2023 by Kathryn “Kat” Staudinger
Had to visit this place because I had a bubble in my tire. They made it extremely easy to get a new tire ordered as they didn’t have mine in stock as well as the ease of making an appointment to get it fixed. Super friendly and nice place to go. Will definitely be doing my future repairs and replacements at this location!
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May 2023 by Tonya Sue
These guys are super awesome! As a female, you always worry if you're getting taken advantage but I DEFINITELY didn't second guess these gentlemen and felt super confident that what I was being told was honest and genuine. I'm gonna be purchasing new tires soon and will 100% be returning to these guys to make sure my van is taken care .Thanks guys, you're all awesome ?
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May 2023 by Ashley G.
Matt was super disrespectful towards me and my partner. He acted as if he was better then us and began to talk about my partner and us behind our back. I understand business, but hospitality and customer service is what gets you business.
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February 2023 by Carissa Clarke
A quick and painless experience replacing my brakes! Quality service by quality people.
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December 2022 by Crispy Marc
These guys do a high quality job, thanks for the tire mounting on my 20s !
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November 2022 by Craig Ranker
These guys really know their tires and will work with you to get you what you want. I've been going here for years and appreciate the excellent customer service.
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October 2022 by irish twin life amen
My mom came in with her 2010 Tiguan and even though it wasn't the tires MATT helped her when no one else in town would even VW sent her away. Thank you Matt for all you did for my mom.
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October 2022 by Kyle Blackman
Matt was exceptional! He provided excellent customer service! I'll definitely be a returning customer.
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September 2022 by Adam E
Needed new set of leaf springs installed as one of mine broke on my road trip. Nissan said they could fix it for me in 3 weeks... Gills got me in next day and fixed everything up. everyone was super friendly as well.
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June 2022 by Amanda Sparks
So efficient and friendly. The guys working were kind and helpful and had my flat repaired and put back on in less than fifteen minutes - not even long enough for the kids to whine about being dragged to a tire shop! I did not need an appointment either. I had a great experience here and will definitely be back!
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May 2022 by Sierra Hicks
Great service and prices. Friendly staff. Was in a bind with needing new tires and some minor repairs quickly and they were able to help at a fair price.
