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March 2024 by Mary Chase
I understand part of providing customer service is recommending products but this location has the pushiest most self centered staff I've ever encountered. Read the room, if I am walking away from you and disengaging in what you are saying, leave me alone. Just because YOU THE EMPLOYEE like MY hair does not mean I should not change it?!?! I came in to change my color, not have you suggest more things in THE SAME COLOR. Or suggest highlights to keep the brightness if I darken it. I didn't ask for that, I wanted to achieve a dark color. They don't listen, just shove what they think on you. If there was a closer place that had hair dye I would have gone there in a heartbeat. Thanks for soaking up every last minute of my lunch break to chat about stuff I didn't ask for and about your hair personal journey....
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March 2024 by Nun Bet
I would rather eat glass then ever take advice from a Sally Beauty employee again, they will tell you a product is one thing. And then laugh at you the next day when you come in because it was something else and the product actually completely ruins your hair. Then they’ll look you dead in the face and say “it happens “ and giggle.
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February 2024 by Valerie Vauclair
I did not get the name of the person who helped me, but it was a beautiful lil human with bright orange hair under a black hat. You helped me pick out hot pink hair color for my 4 year old. The enthusiasm you had in helping me was so nice and made me feel comfortable and trusting. I’ve always had good interactions at this store, but this one was the best! 10/10 will come back specifically for this person.
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December 2023 by rylan
i loved this place ? i was super anxious coming in, but the employees were very kind, patient, and understanding !! plus, i love the hair dye they helped pick out for me !
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September 2022 by Elaine
Picked up some gloves when I went to go pick up my online order, I get home and they are already ripped coming fresh out of the package. These gloves were packaged after they were ripped, purposefully. Really not cool. If a product breaks/rips, just throw it out. Let the broken product be the trash, not your judgment choice.
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August 2022 by Elaine Richardson
Picked up some gloves when I went to go pick up my online order, I get home and they are already ripped coming fresh out of the package. These gloves were packaged after they were ripped, purposefully. Really not cool. If a product breaks/rips, just throw it out. Let the broken product be the trash, not your judgment choice.
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July 2022 by Kathaleen Parker
Clerk waits until purchase is over to say that Sally charges 5 cents per bag. Manager should post sign, so bag cost is added before transaction is complete. The parking lot is small and customers do not wait for a safe exit.
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July 2022 by Sonya Alvarez
Came at 10:52 am and it wasn’t open even tho the times posted said 10am for open time.
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May 2022 by REED
I dropped off a Grubhub order to the workers and both girls were so beyond sweet to me, complimented me when I myself didn't think I looked great that day, definitely put a smile on my face & wanted to say this location has very nice workers
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April 2022 by Maxine McCollister
Very rude. And Actually talked me out of buying something. I am a pro member as well.
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February 2022 by Sky Bond
Very rude women with dark hair. Lies about policies is passive aggressive, she literally kept repeating the same response to any question even though they were clearly different questions. Unfortunately I will never come back. Bad customer service. Creepy really.
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February 2022 by Donna Gilbert
I received a gift card for Christmas and went I’m shortly after. I spoke to a girl named RIVER. She was very pleasant and very willing to help me. I wanted to start using the dip method for my nails instead of acrylic. So she showed me the starter kit. She told me to just try it. She thought I would like it. She said she used it and liked it much better than acrylic. She said they had a very good return policy because I was concerned about that. She told me to keep my receipts just in case.I purchased to starter kit she asked if I wanted a credit card. It would save me money that day. Like 20%. So I got the credit cardI tried the product and wasn’t very happy with it so I took it back. She said she would be happy to return my purchase. I told her I didn’t really want money back. I would easily spend the $50 gift card plus the. $20 some dollars I spent to use this kit. Like different colors. She asked me a few questions as to why I didn’t like the dip method. SoI told her. Well, I was doing some things right and yet doing something’s wrong. She explained In detail what I was doing wrong! I ended up keeping what I brought and purchasing even more colors. I went home that evening and with her advise my nails turned out great! I just didn’t like a few of the colors. I spent almost $100 on just the colors. I went back to return them. I was so glad to see her working there. She helped me pick out different colors. She even called me by name! I was impressed!!!!This girl is smart, has excellent customer service, and knew the products she was selling. It wasn’t just the dip powder I had questions about. It was acrylic to. She told me how I could use these products together and even fingernail polish.Sally’s. You made an excellent decision employing River. She should be made an example of because this is HOW TO TREAT A CUSTOMER. She should be in charge of training and given a raise! I’ve shopped there for many years and it is a nice store. The employees are in general all nice, but River is extremely exceptional. By the way. This is the first time I’ve ever commented on line about a business or a person.Call if you have questions. You have my information. I think she deserves something special because she is extremely good at her job!! The business I’m referring to is Sally’s on commercial St by McDonalds.SincerelyDonna GilbertSalem Oregon.
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November 2021 by Lo
Sally’s is part of my self love & care routine lol I get all the supplies to bleach my hair at home & I also love the cheap lil hair masks by the register. I’d recommend signing up for the rewards program too. Sally is that big sister we all want & need to avoid leaving the house lookin crazy ?
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November 2021 by Katie Hunking
Always find what I need! Staff helps when they can and are very helpful with making decisions on hair color. Multiple times cashiers have found coupons or deals I didn't know were there saving me money, couldn't ask for better service!
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November 2021 by Kenndra Glick
Staff is knowledgeable and very helpful.
