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September 2024 by --
U-haul employees parked in front of the drive up unit even after manager promised they wouldn't " for 5 to 6 days." not to. I moved out and was told that if the employee didn't "process " my move out by the next month that I would be charged for another month. Of course this would be theft of $263. I told corporate to tell the location to say it is not a drive up unit because employees park there in front of it and one has to beg them to move, not knowing which worker owns the car. Time-consuming and frustrating. AVOID!
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January 2024 by Cas E.
If I could give this storage unit less than a one star, I would. My father, who has a diagnosis of dementia, trusted this location for years. Between June of 2023 and December 2023, his unit had been repeatedly broken into. Between those 5-6 months, there had been no efforts to contact him via phone or email. Thousands of dollars worth of property were stolen and others broken. It took until we physically came to the storage unit that we discovered the unit had been burglarized. The employees excuse was that my father's number did not work and they had undergone management changes, so emails were not being sent. Storage units are supposed to be for long term storage and should be trusted with this task. Additionally, do NOT use U-HAUL's insurance policy. They claimed that there was no evidence of burglary. Absolutely do not trust this location.
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January 2024 by Linda H.
they just lost a long time customer. I accommodated a Vancouver location by picking up a truck where they were full. what did I get? charged for going over the mileage by 3 miles! If you nickel and dime customers, you lose them!
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June 2023 by Andrea B.
Can I give zero stars? My reservation was "updated" since they didn't have the trailer I requested at the location I wanted, so they gave me a bigger one at the Silverton Road location. This trailer was worse, too big, our stuff just bounced around back there and was to tow. Staff super rude. After refusing the insurance, Tammy bullied my husband into it. I called and let them know that I had spoken with our insurance company and the trailer would be covered. The guy was really unpleasant, said he'd "leave a note for the manager." They charged us insurance anyway. Go anywhere else, seriously, what kind of place has mostly one star reviews????
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October 2022 by Danger D.
Jason and Charlie did an outstanding job, super professional and great customer service, I will definitely be coming back! 10/10 would recommend working with these 2
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September 2022 by Ben S.
Terrible experience at this location. We came here to get a trailer hitch installed on our car. We called a week prior to confirm everything, as we were driving in from the coast and we were very short on time. The gentleman at the location told us we could drop off the vehicle at 10am, and they would get started early and have us out early. At drop off, they said it would be 1-2 hours. Great. We left and received a call at noon asking if we wanted to reschedule our appointment to the following day... No, we drove 2 hours to be here and at this point we were expecting it to be done, but it hadn't even been started. Ok, they said they would get it started and it would be about 2 hours. We called back at 2pm and they said they were getting two people to work on it, and it should be done in 45 minutes. It's been an hour and a half, it's not done, it's on the rack, 1 guy is working on it, and it looks like there's still plenty of work to go. At this point we're at 6 hours and we're still waiting. We are now having to change our evening plans, as we were expecting this to be done 3-4 hours ago. We understand labor shortages and mistakes, but there was no ownership of the mistakes or empathy to our situation. Just an overall disappointing experience.
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April 2022 by Dun G.
Absolutely the worst place I've ever stored my things!!! If I could give negative stars I would. I paid my storage a little late so they locked me out, which is 100% fine and normal. However I paid it off on Tuesday, which is FIVE DAYS AGO as of now, and there is STILL a lock on it. I drove here with extreme gas prices on my ONE DAY off I've had in weeks from Portland, I got here at 5:02- which sure is technically past closing but this shouldn't have been an issue anyway. I've wasted hours of time and gas money now coming all the way here to have NO ACCESS TO MY OWN BELONGINGS. Which is extra horrible because I was trying to get them all out so I'd have more money a month for FOOD. Now they are going to continue to charge me for access I don't even have???? UNACCEPTABLE. DO NOT COME HERE IT IS A SCAM.
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September 2021 by Kim D.
DO NOT USE THIS STORAGE FACILITY. They will scam you. I moved out August 12th and they are trying to charge me $179 for August and September rent. The GM refuses to acknowledge that I sent him an email on 8/13/21 informing him of my move out. I also went inside 8/12/21 and told them I was moving out that same day. Find another place - any place. I've been on hold for hours with their customer service and just get the run around. BEWARE!!!!Communication sucks!!!! IF I could have done zero stars, I would have!K Dean
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July 2021 by Dylan W.
They were all out of the size truck i needed so i had to get a bigger one but on their website it said available
