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July 2023 by Richard Burns
CAN I GIVE 0 STARS FOR THIS PLACE. WE DO NOT ACCEPT CASH? WHY EVEN BE OPEN FOR BUSINESS? YOU DON'T HAVE A CALCULATOR? HOW CRAZY IS THAT.
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October 2022 by Brad Pitt
Heavier set black hair teenager just sitting in the booth with her cell phone making eye contact with customers while sitting in their cars. Us early morning drivers having to ask to pump gas. Fire her aaa
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September 2022 by SpicyTunaRoll1991
Heavier set black hair teenager just sitting in the booth with her cell phone making eye contact with customers while sitting in their cars. Us early morning drivers having to ask to pump gas. Fire her aaa
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May 2022 by robert barncord
Prepaid for $25 and have a pending charge for $150. If this was a fill-up I might understand even though every other gas station in existence the charge comes off for what you actually paid instantly but this was not a fill. I am concerned that this is fraud. If the charge does not come off in the next day I will be reporting theft. Very shady operation here.
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April 2022 by Sierra Crawford
NOT a SHELL STATION. It's a circle K.Attendant was kind though.
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August 2021 by Paige Matthews
I don't normally post stuff like this, but I feel like I need to give out a warning. On my way to work this morning, I stopped at the Shell station in West Salem. I paid cash and gave my money to the older man running the pumps. I wasn't paying much attention, and when he closed my gas tank and I told me I was okay to leave I never double-checked the pump. When I started my car and checked my gas gauge, no gas had been put into my vehicle. I reversed back to the same pump I had sat at and confronted the same attendant who had taken my money. He claimed not to know me, and to have never taken my money. We argued for a while, he denied ever seeing me and said he hadn't helped anyone at the pump I was at. He also told me he was the only attendant so it could not have been another employee who took my money. It wasn't until I told him to bring me his manager so we could check the cameras/count the till, and told him I would call the police that he agreed to pump my gas for the amount he took from me. If you ever stop at the Shell in West Salem, either pay inside or pay with a card. He showed no remorse, and although it may have been an accident, it felt intentional, and his denial of seeing me not even five minutes before leads me to believe it was on purpose. I highly encourage everyone to avoid this gas station.
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August 2021 by Anna Houston
Rude staff and inaccurate hours. Staff members would rather be talking with each other or on their cell phones that helping customers. Hours indicate that they are open 24/7 (even posted on their doors) but this is not true.
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June 2021 by Ruby T.
They don't answer their phone. It has a remote code. We just Ed to know if they sell propane.
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March 2021 by Jonathan Garber
This gas station has really bad employees. Waited for 5 min for a pump guy just for him to throw the gas cap around scratching my car a bit. Employees don't pay attention inside, choosing to chat instead of helping customers.
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March 2021 by Danyell Byro
Today me and my friend were screamed at my en employee at this location. My friend driving pointed out that they had left us waiting for a long time at an out of service pump, and he yelled at us "that's not my problem" so my friend replied "Well it is, you work here. You could have told us." He continued to yell to we drove off and this full grown man yelled at us the ENTIRE time we were driving away. I've never been so disrespected by a customer service person. Maybe dude was having a bad day, but that was SO out of pocket.
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March 2021 by Xavier G.
Several times have I went to only get $20 in gas and somehow managed to end up spending over 100 because their gas attendance do not know how to listen, multiple times have I been out an additional hundred dollars for no reason multiple times for no refund or even partial. Thanks for making a broke person struggle more
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February 2021 by Travis Nathaniel Maninger
Not purposely coughing on your customers would be a start
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February 2021 by Cassie Ward
I tried to get propane tank filled here, I was told the propane station was closed cuz it was dark! Only open from dawn till dusk... ended up getting it filled at the chevron station on 22! I’ll never go to this location again! Un helpfull rude employees!
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December 2020 by Jody H.
Their sign may say they require masks, but they don't. The employee cashiering wasn't wearing one, nor her customer. They also don't clean the card machine, it was full of fingerprints and after seeing a maskless customer use it I was disgusted. I've been a regular customer, but now that I know they don't care about their customers health, I won't be back.
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October 2020 by Xavier
Had no problem until I got way overcharged and was told to come in a 6am which I did and the manager was an HOUR late just to be told they can’t do anything until the investigate with the employee who closed at midnight the day before(who knows when they’ll wake up) which is absolutely ridiculous and has wasted my morning and is now keeping my entire day at a halt until I get my money refunded
